Booking.comReviews 4,274

I booked a hotel (Wingate by Wyndham at Chantilly) for an very low price. The day after the booking the hotel contacted me (phone call) and told me that the price shown on their website was due to an error and said that I had to pay way more. It all sounded like a scam to me and I contacted Booking.com customer service the next day to explain what happened.

The customer support person was adamant that the hotel will have to honour the price and my reservation is secured.

The day before my trip to the US, I recieved a message from the hotel again (through booking.com) saying the same thing and informing me that my reservation has been cancelled.

When I called Booking.com customer support again, they said that they emailed the hotel when I contacted them 2 weeks prior and haven't yet recieved a response. Finally, the person was able to talk to the hotel manager just to confirm what they said and inform me that if I wanted the reservation back it would cost me more than 3 times the price they originally quoted.

This is a bad customer service and very irresponsible from Booking.com. They have ruined our planned trip and most importantly made us miss a dear friend's wedding.

Bookings.com lost my reservation less than a week before the bachelor party I am throwing for the Groom to be. They offered no compensation to me even though the new rate was much higher than the price I previously paid for. I spoke to customer service for over an hour with no resolutions. I was very courteous, all I wanted was the rooms I paid in full for. Their "relocation" process is sketchy and do not trust the hotels they try to put you in. This website should be flagged for fraud and not trusted for important events. I did not know this going in.

Avoid Booking.com at all costs. They will take your money, then charge you even more to make any revisions to your reservation. And if you're unable to make your trip, they refuse to give you your money back. These people should be reported for fraud.

Booking.com robbed me of my money. I made a reservation, that I had to cancel due to medical emergency my daughter went through. I still managed to cancel within period of free cancelation. To be precise, the period ended on 27th April and I have canceled the accommodation on 22nd April. It was cancelled in my booking.com profile. However, on 11th may, the accommodation charged me full price, plus like 25% extra! I contacted both, booking and the property and both are blaming the other side. Booking says, hotel needs to waive the charges we did not charge you, they did. Hotel says, it is booking responsibility, you did nothing wrong, but booking did not inform us about your cancellation. I am exhausted, frustrated and desperate. Willing to contact police, as this truly feels like robbery.

I'm not sure what happened in the last year but I will never use booking.com again or Priceline or Expedia for that matter. They overcharged me by hundreds of dollars and when I looked into it a previous stay was affected as well. Now I'm fighting with them to get over 1000 back because of them ripping me off! Not to mention the hours I had to spend at the front desk instead of with my family on our vacation fighting with booking.com to adjust it. The $78 I got charged by T-Mobile for making an international call. Despite calling the US -based customer service made it oh so fun to deal with people from London that sounded like they were in India. They were asked to make an adjustment to my reservation prior to the allowed to make change cut off date and they screwed it up royally actually adding stays instead of adjusting the one stay I had. So when I checked in I found out I was checking in three different rooms when I only had and needed one. Super frustrating to say the least. They didn't follow their cancellation policies which led to even more fighting and on certainty in our stay. They have done an amazing job for so many years and all of the sudden there are so many problems and evidently I'm not the only one because the hotel staff laughed when I said I used booking.com and that's why it was all screwed up. They fully agreeed that something had changed with all of the online sites and that you should never go through third parties anymore. Those days of better pricing through them are 100% over. They didn't uphold any of my rewards despite being a member at multiple facilities that I stayed at.

As mentioned, I used Booking.com for years for ALL of my bookings (even on major trips). I thought it was great until I rented an apartment that was really just a dorm room masquerading as an apartment. The locking mechanism of the tiny bedroom* didn't work ("apartment" according to booking.com). The owner would call me and yell at me. I had to dispute the credit card charge to get a refund even though the situation was obviously fraudulent and unsafe. I was what booking.com calls "Genius Level 3" due to my many bookings with them. I would highly recommend avoiding them.
I only added one picture - the door of the tiny bedroom that was called an apartment. The door didn't even have a door handle, just a locking mechanism. It was hard to get out of the tiny bedroom.

They are the worst.They will never help you if you have any issue.They are just there to make money of people.I booked a room in Treasure island for 5 nights for a total of $1224 and in a few days they dropped the prices to $438 and when I asked them to match the price they just kept making excuses and blaming it on the hotel which had nothing to do with it.
Their customer care sucks and they will not help you at all.

Never use Booking for anything…Always go direct to the hotel websites to book so if you need any help you can talk to the party you dealing with.Booking.com is a scammer and they scam people for their money.

Called customer service over a charge and it was not resolved or helped by a manager I spoke with mark and a anjel and two other non speaking English associates will not use site again will continue to post reviews I don't know why I had to give a star because they don't deserve any

Booked a 1 bedroom apartment ended up with a hotel room. Worst part is I was also charged $154 cleaning fee for cleaning the apartment even though they put me in a hotel room.

Hello,
The practices used under the booking.com are not customer oriented and support businesses efficiently. Although a plan is in place; like if a cancellation must occur then they will contact the business, and the customer should too. Business do not respond right away, and businesses are not held accountable for this. Very poor protocols in place.

I had initially booked with booking.com but a day before my trip I looked up the property to put it in my maps and turns out the property was NON EXISTENT! My bank account was charged the full amount under a DIFFERENT NAME than what they had listed on booking.com.
Apparently booking says they could not do anything because of the difference in name even though THEY MADE ME SEND PROOF OF CHARGE AND SAID THEY WOULD PROCESS A REFUND. THIS WEBSIT E IS A SCAM. THEY TRIED TO ACCOMMODATE ME IN A VERY SKETCHY HOTEL AFTERWARDS AND WOULD NOT PROCESS MY REFUND. HORRIBLE WORST EXPERIENCE OF CUSTOMER SERVICE I HAVE EVER RECEIVED. PLEASE DO YOURSELF A FAVOR AND DO NOT UTILIZE THIS HORRENDOUS COMPANY FOR YOUR VACATION/TRAVEL NEEDS.

I had to come home due I wasn't feeling good I called them and let them know why I have to change my dates. Nobody helps me and I had to buy a ticket from and pay for it. I called them explain also I wrote an email. The answered me and said the they were talk to the airline and I still waiting for an answer. They also told me not to write to call with the complaint number to the travel agent. I will never ever again will buy a ticket to travel with them.

I was A Genius Lvl 4 customer for over 3 yrs and was happy with the service. Then when. I had 1 or 2 bookings that went sideways i went looking for compensation from booking.com. False promises led ro false hope. Anger and fustraion followed. EvHave now left them and will never use them again

I've made hotel reservations through booking. Com what had taxi transportation from airport to the hotel. I had to provide flight details, so dispatcher would know when flight is arriving in case of change in schedule. Flight was three hours late and when I arrived, I've received 3 hours old message from taxi driver that he was waiting and left. I sent messages to dispatcher and taxi driver and waited one hour until realizing that nothing will happen.
When I emailed my complaint to the booking.com, they asked me to provide proof. I sent them screenshots of my conversations and explained what happened. Two weeks later I received email from them saying that case was closed because of no proof.
They are not responsible for service they sell. The best way is to use another services for booking. I wouldn't use them again

Customer service rebooked a reservation for me—2 rooms on the same night rather than one room for two consecutive nights. The hotel made me pay for them directly for the second night. Despite several calls (4+) to Booking's customer service and going in circles with there representatives, I have yet to see the promised refund. Use this site only for price match purposes. Book DIRECTLY with your desired hotel.

Booking canceled our reservation soon after I made it due to site renovations. They would not send a cancelation confirmation by email. After several calls and speaking to three individuals, we still do not have anything in writing that the reservations they cancelled have actually been cancelled. This has been a ridiculous situation and will NEVER use booking again. The only reason I gave them a 1 is because I can't give them a -1.

Booking.com failed to provide pertinent information and support (for a person living with a disability) and I ended up being charged $345 for an error that was detected in less than 5 mins.

Booking.com did not protect and serve with diligence or conscious care. I recommend using other reputable companies that are willing to serve with consideration of those who may be experiencing or living with a disability.

BEWARE OF THIS HOTEL! Their rooms are horrible and dangerous. We complained the first night we stayed there and they offered to refund us, and they never did! They make the rooms online look like beautiful clean and updated rooms. In reality the rooms are very old and not updated and nasty! Horrible place!

Horrible experience. Booked a car, car company wouldn't except my credit card (VISA) and I couldn't collect the car. They collected the funds and now they don't want to approve the refund even though I couldn't take the car. It is very difficult to reach customer support, we keep going around in circles. In the end, they don't deal with the case at all, they just want to get rid of it. They send feedback from an email address that cannot be answered.
They have a lot of users, so they can afford it, but that's not the way to do business.