Booking.comReviews 4,274

Booked accommodation in Lafayette LA. Had to leave after first night. Dirty, bath old and worn but not in a good way, extremely noisy from traffic, music, air conditioner etc. Accommodation in building needing necessary remedial attention on corner of car park and junction of busy roads. Couldn't access property initially - wrong code. Wifi wrong code. TV an unworkable mystery. We are reasonably intrepid seniors with many years of involvement with Booking.com and this very unpleasant experience was completely unexpected. We feel our concerns have not been remotely addressed far less acknowledged. Booking.com have not contacted us.
Property concerned is Cajun Stays - Property Garfield, Pet friendly - and it isn't pet friendly.

Back in March,I booked a stay at pearl hotel Waikiki, and the room was ABSOLUTELY DISGUSTING! STAINED, DIRTY, CARPETS THROUGHOUT, MASKED BY FABULOSO, WHICH MADE IT WORSE! But the fact that you haven't even TRIED to make amends, shows me just how UNPROFESSIONAL you are! I don't make a lot of money,this was a big spend for us! We celebrated our EIGHTEENTH WEDDING ANNIVERSARY IN THIS GARBAGE OF A HOTEL ROOM! DISGUSTING, UNPROFESSIONAL TO THE VERY CORE!

We rang 3 times to get someone to help us with the mix up on our booking and were met with no help whatsoever. We booked a hotel coming all the way from Ireland and we're told we couldn't stay because we were under 21 so they told us to ring booking.com to sort it as it wasn't their fault. There was no mention of this in our emails or anything. They told us it was not their problem but the hotels and they should sort us out. We were just put on hold multiple times and hung up on. The manager in the hotel kept going to the back to avoid us when we were clearly upset and stressed about finding somewhere to stay for the night. It was ridiculous, we are four 19 year old girls in a very different and new country to us that we don't know and had no where to stay. We ended up going to a different hotel ourselves and they helped us find one by ringing around and even walked us there. Booking.com and the Hampton Inn Boston Logan airport hotel are awful to deal with and will not be using their services again.

First of all I booked at the NYAH in Key West for 10 days. Called NYAH directly and their reservation person told me to book online its cheaper! How odd for them to tell me that I thought. Well, the gigs up...If you book with booking.com you can not cancel reservation, you eat it! So I realized NYAH uses Booking.com for tons of people from other countries. Any glitch in their flights, etc. and NYAH keeps your money and re-rents the room and is happy to do so, to the point they tell you to "Book online!" Can't make this crap up! Do not use Booking.com. Even if price goes down...they are liars as the room description has to be exact! And trust me, the room will always have a tiny difference in description so that they will not give you the difference. I'm here now 6/4/23. Last visit was a nicer room and 3 times the size for 1/3 the money.

7 Brynden Av M20 4UE Manchester. Absolutlely diabolical even the rats moved out. Never again and the attitude of the owner and so called care taker. I don't think it even reached recommended standards. Bedding dirty the place was falling apart. Stains all over walls ceiling old broken furniture. Two old abandoned cars in the garden and trailer. No room to park although she promised there was and I am disabled. Had to go up old dangerous stairs to get to room. Email saying room was on first floor but was on second floor. Email stating key for door was in bedroom door it wasn't. Had to phone owner twice and caretaker once. The owner was rude and the caretaker a waste of space. I would give it no stars

I have booked my parents tickets through booking.com and then i have cancelled. Now i have been waiting for my refund for last 3 months. I have called them so many times and they said they haven't received refund from airline but airlines says they have sent refund already to them. Its no small amount its $2000. Every time i call them their agents says you will receive refund in one week but its been more than 3 months

We booked a condo on Memorial weekend in Branson - arriving at 9pm at night - the condo was OCCUPIED - we called the owner who told us they had no open listing with booking.com - totally surprised them- we got on the phone with booking.com and they told us they would find us another place - being memorial weekend, there wasn't much - we had booked a CONDO - brought groceries - THEY wanted to book us into a HOTEL -we said no because our groceries would ruin- we needed something comparable - after 45 minutes of the kind agent not finding anything (because memorial weekend), he TOLD US that we could book something on our own, send the invoice in, and Booking.com would reimburse us - including any overage. We FINALLY found an air bnb at 11pm - told him what we found and he said great - just make sure and turn in the invoice - we even have a message from CS telling us that when we turn it in, they will reimburse us - we turned it in THREE TIMES at their request - they refunded us $26! I called them and they said because we wouldn't accept what they offered us, they wouldn't okay the refund - WHAT? Your agent is ON RECORD telling us we could book something on our own.
They literally WILL NOT refund back what they told us they would - they literally TOOK an additional $600 from us and refused to reimburse it - EVEN THOUGH it was THEIR mistake to begin with.
BAD CUSTOMER SERVICE - BAD BUSINESS PRACTICES - we will NOT be using them anymore -

I reserved an apartment on Booking.com and they said they canceled the reservation but they didn't contact us or accommodate us. We sat at the building 5 hrs while they told us to pay for something else. This ruined our trip. 2 ladies and 2 kids at 3 in the morning. They told us to look for a place to stay. Awful company. I never intend to use this company again! Run run run..

On two separate occasions, Booking.com has failed to provide even basic support.
In the first, I booked a hotel. Upon arrival told "no rooms" and then escorted to another hotel that was of much poorer quality.
In the second, booked a rental car with Dollar. Upon arriving notified the wait would be "hours and they may not have any availability." Chatted with Booking.com and told that we were eligible for refund so booked another car (at much greater expense). Upon return from trip Booking.com refused to honor refund.

I will never use booking.com again. The booking process is fairly simple, but God forbid you have to modify something or cancel your booking. The run around you get is just beyond ridiculous. I have spent over a month now trying to get a refund on my upcoming flight due to the fact that we have to cancel. Our daughter has fallen ill, and we have uploaded all the documents...and still nothing! Every time I call, I get told something else. Now I am losing 50% of my refund because it took so many weeks already trying to resolve this. Oh and do NOT, I repeat, do NOT purchase travel insurance on the booking.com website. It's all bogus. The sole purpose of it is to take your money and then not refund you if you have to cancel. I used Xcover for the insurance (advertised on booking.com), and after several weeks, no one has returned my calls. I have 15 email to them requesting a call...and nothing.
Do NOT use Booking.com or Xcover for travel insurance. Both are very unethical agencies. I am so infuriated by everything. Save your money and go somewhere else for your booking needs.

Absolutely disappointing service at booking.com, will never ever again use this site, nor recommend to my friends and business partners. Company does not take care of its customers at all. Unable to find solutions to disputes, unable to help, unable to listen. Took me 4 days (hours on a phone) to go through the booking issues, explaining again and again the same thing, where they state that they record the conversation but they sound like a broken record every time I called them. Useless customer service as they do not do what customer service is supposed to do - HELP YOUR CUSTOMER! Don't waste your money, any issue with your travel plans - your screwed as you will never get your money back.

Stay away please they are SCAMMING people.terrible customer service.appalling, no care for its customers at all

They pretend to be the hotel that you are calling. I just booked at what I thought was best western because they lied 5 times in the call saying they were best western, saying they worked at best western, describing the room like they worked at it and saying I could get my rewards at the front desk which was also a lie. Total liars and scammers… they ripped me off for the cost of the hotel and took away my chance for rewards… biggest scammers ever… evil and awful… total nightmare!

Nothing. The cable and Internet were out in the entire hotel. The clerk agreed to cancel the reservation, however, they will not send the written confirmation for the cancellation. As it stands now, I've called the hotel 5 times and booking.com 10 times and I still do not have my money back or any resolution to this issue.

They have fake adverts on their site and they know they are fake but they don't take them down. You have zero chance of getting a refund out of them they try and pass the blame to the scammers but they are part of the scam because they know it's happening.

Went through booking.com will never do that again. Found a cockroach in my room at 10pm. Was not going to stay there. Went to another hotel. Contacted booking.com 3 times. Each time I was promised a call back or an email back. Never got either. 3 times I had to call them. Still never got my money back.

I booked a property on Booking.com for €280. But was then charged £280 ( which is about £40 overcharge) I contacted them and they agreed that I'd been overcharged. After 3 weeks of resending credit card statements, I have still not had a refund. The last person I spoke to just laughed at me and said they would not be doing anything about it. I can't believe how bad their customer services are, I will never use them again.

A booking permiti burlas pela própria aplicação deles, nomeadamente, através dos parceiros. Tinha uma reserva num dos parceiros da booking - ANDRASSY THAI HOTEL (aconselho a que nunca mas nunca fiquem hospedados neste hotel além de serem scammers, o hotel é um nojo), e que pela própria aplicação o parceiro enviou-me uma mensagem com um link para garantir o meu check-in e confirmar os meus dados (incluindo os de pagamento). Assim sendo, fui redirecionada para uma página da booking para confirmar os meus dados e retiram-me 3x o valor da reserva. Como é óbvio nem o hotel nem a booking se querem responsabilizar, quando a falha de segurança foi da booking, e pelos vistos permitem parceiros com esquemas de fraude internas; e só me querem devolver o dinheiro depois de fazer uma disputa de valores no meu banco, e caso não seja possível, pedir ao banco uma cartinha em como não podem disputar; para então assim a booking "responsabilizar-se" pelo reembolso. No entanto, o banco só me passa a cartinha que tanto querem, se apresentar um auto de denúncia (junto das autoridades). Então, tive que ir apresentar uma queixa, e que da qual tenho que aguardar feedback para depois ir então ao banco, para me passarem a tal carta; sendo que isto será um processo que vai demorar meses e pelos vistos para o entendimento da booking deve achar que a conta da burla ainda existe para que algum tipo de valor possa ser disputado. Isto aconteceu há 1 mês atrás (em maio). E, até agora aguardo feedback das autoridades. Para meu espanto, ontem recebi um e-mail da booking a pedir-me o comprovativo das cobranças, e assim enviei; e emitiram-me o reembolso! MAS passado 2 horas, anularam o reembolso porque lhes apeteceu; e que foi um "erro" porque a supervisão autorizou o reembolso mas a parte financeira não, porque queriam a tal cartinha do banco. Então, em primeira instância para que é que sequer me emitiram um reembolso para anulá-lo, quando até à data nunca lhes facultei a carta do banco porque estou à espera da carta da denúncia para ir ao banco. Ou seja, como podem perceber a booking brinca com a cara dos clientes e pelos vistos à frente da organização tem pessoal (bastante) incompetente a gerir o que parece ser uma autêntica baiuca. Claro que agora não me estão a dar qualquer tipo de resposta perante esta atrocidade, e o único feedback que tenho perante o reembolso que me decidiram dar e depois retirar, é o silêncio.