Booking.comReviews 4,274

Tried to change reservation from last night to tonight yesterday. Called motel, they said alright but needed ok from booking com. Requested change thru booking. Com app yesterday. Paid my motel virtual agent will not give me a room.
Virginia Inn, Moab, UT. No phone # for booking. Com. No customer service from booking. Com

Booking.com is huge corporation. Must be billionaire. But they do not care about the costumers at all. I had a major mistake (my Hotel was confirmed by Booking.com, but there was nobody at the hotel when I arrived. And worse, I was charged by booking.com). I lost money (because I had to go to another Hotel, and time). I did my best to talk to someone from booking.com to know what happened and I could not talk to anybody. All the phone calls I did were in Asia, talking to people answering like robots, saying that there is no email, or a boss or anybody that I could talk to. Honestly, avoid booking.com.

Beware Canadians and people from out of country. Charged for a reservation at the Claridge House in Atlantic City prior to staying there even though the Booking.com site stated No Booking Fee and Free Cancellation. When the reservation was cancelled 2 months prior to the booked date the amount issued was different because of changes in currency. My credit card should never have been charged in the first place and Booking.com will not honour the claim even with supporting documentation.

After dealing with them AND the hotel, they promised us a refund and then lied about it and backed out.

This company lies, will not return phone calls, and is disgusting to work with! Again, stay AWAY FROM THIS COMPANY! First, you are calling somewhere overseas where they DO NOT SPEAK ENGLISH WELL! The rest of customer service( or whatever they call it) goes completely down hill! I will NEVER EVER LOOK OR DO BUSINESS WITH THIS SCAMMING, LYING, WORTHLESS COMPANY!

I am a Genius top customer supposedly with Booking.com.

A simple online booking of flight error lost whole amount. I pushed send immediately realised error tried to contact them absolutely no response.

When I eventually did through persistence it was my problem no offer of rectification despite my status.

They are Terrible. Use this at your peril.

I booked 3 times cars through them and each time it was a very bad experience. Be ready that car rental companies will tell you that they cannot help cause you booked through booking, while the support team of booking.com is really bad, no help at all.
Pity cause the hotel booking is great.

Booked a B&B through bookings.com on 6/7/2023. Bought cancellation policy due to possibility my surgery could be moved up. Surgery was. Bookings.com refused to honor insurance paid for - said it was up to the individual property owner if it would be honored. This is outright fraud. DO NOT BOOK THROUGH THEM.

Booking.com Taxi booking service will not wait if your flight is late, delayed or cancelled.
I recently miss a connecting flight into Paris CDG due to late arriving international flight into Frankfurt. As soon as I realized the situation I directly contacted the driver. He replied that he would no wait and I'd have to book another taxi at additional fare.
Booking.com will not refund my fare.
So, if you ever think the same thing might happen to you, don't pay for this service in advance. Lesson learned!

I had booked a room at a hotel, which I had canceled and asked for a refund as soon as I got to the room due to finding a huge cockroach in the bathroom. The front desk at the hotel apologized and said it was canceled on their end and that I just needed to contact booking.com for my refund since it was booked through a third party. I had talked to an employee named Mary whom told me that I would not be charged for the room, but there was a cancelation fee from the hotel but that they would contact the hotel to wave it. Well that was a lie because there was no fee charged from the hotel, but there as a charge for the room which was $165.32 from booking.com. I have been trying to contact both the hotel and booking.com to find out why I'm being charged for the room and am just getting the run around. I tried disputing it via my paypal which I used to pay and it got denied. Advice for everyone DO NOT book anything from booking.com because they charge you for anything you book and cancel. Such a scam! I will be reporting them to the better business bureau

I had booked our usual yearly family stay with them and decided to look at perhaps extending our stay a day, when I clicked on change dates it asked me to confirm the new dates, I wasn't ready to decide so I hit cancel. It canceled my entire reservation! I have called and messaged both the company and the hotel and booking refuses to reinstate my reservation or refund me.

It takes you round a Kafkaesque hell if you need to modify a booking. The only option is to cancel your holiday and pay the cancellation fee. Nobody ever picks up the phone. Their business practice feels like close to legalised robbery.
Best advice: NEVER USE THEM. Book direct and you will even get a better deal!

I have never utilized this website, and seeing now that they are using and/or partenering with Disney, a know groomer company, wholly owned by the Chinese government, I will NEVER use them. Thank you for providing ads that show your true colors.

While in Portugal, staying at an apartment booked through booking.com, the apartment was broken into and over 4000 euro was stolen. Police called, investigated, determined someone came in through either unlockable patio doors or with a key through main door. Contacted manager of apartment, was accused of faking the theft (?!?! Really?), refused to secure the patio doors unless we stayed in the apartment and waited all day for a repairman. Contacted booking.com, was initially told they would help by getting our $ back for the rental. One day later, got a message stating they were "so sorry, the property has disagreed with our request and please leave a review for the property". Are you kidding me?!? They explained that they are the liaison between the customer & the property, they only recommend actions, but don't implement any guidelines or consequences on any property managers that defraud, misrepresent or otherwise mistreat customers. So, in reality, they are completely useless in helping customers & actually leaving unsuspecting customers open to unscrupulous property owners/managers. The kicker? If you search their 'partner' webpage properties that want to advertise through them use, you will find clear guidelines on how to remove negative customer reviews. So basically, caveat emptor with this company. You are on your own should anything bad happen. I'll never use them again.

Absolutely horrible service. They claim to price match but that policy is a scam! I booked a hotel with booking.com and found exactly the same room and for the same dates on expedia for 50% less! When I contected booking.com customer service and asked to price-match, they refused and asked to deal with the hotel directly. So, this seemingly easy process turned into a long back and forth with booking and hotel. Hotel was accomodating, but because I used booking they had little information and asked to work through booking. Was their customer for a long time and did not realize that they were ripping their customers off. Booking.com sucks! Stay away.

We rented a condo in Panama City Beach for seven nights, June 11 through the 18th, 2023. The condo had a great layout for three families. However, the floors were so nasty that my children had to have their feet washed before they climbed into the sheets. They also left us two trash bags for seven days for nine people. This will be the last time I will ever work with booking.com. They're there for the money as this was in a very expensive place to rent, but will not supply us with basic supplies we rented the C Dreams condo. I highly advise not to rent this place for the filth, including mold, all around the sink, and the lack of support when knitting supplies.

I booked a stay at a resort 6 months in advance and paid in full. I called Booking a week prior to my vacation to shorten my trip by 1 night and in doing that the agent accidentally wrote that I was adding 2 adults to the reservation. The system therefore canceled my booking because I didn't pay for the extra 2 adults 3 days prior to my trip. It took 3 phone calls to figure out what had happened and once I clarified that the request to add 2 adults was an error made by their agent they said there is nothing they could do. They could not re-instate my reservation once it was cancelled. My trip was ruined because of their error and they were not held accountable in any way. This is beyond disappointing.

Arrogant and nonchalant customer service agent, poor problem handling when there's dispute between tenant and property owner.