Booking.comReviews 4,274

Just tried too pay for my stay on booking.com an it said that my payment was denied but took 1.500 out of my card an then took an additional 150.00 when i tried too charge my card again, i am beyond heated. Please do not book with them read the reviews first an don't waste your time nor your money.

They refused to refund my money even though the hotel requested they do so. Do not use booking.com. Read all the reviews, it is a rotten company.

Host canceled last minute and booking.com tries to put me in hostel instead of a $200 apartment as I reserved. Booking.com refuses to provide comparable hotel and will screw you over when you need most help. Booking.com values bad hosts over a customer.

I booked a flight for myself, my husband and daughter 4 months in advance to Italy through Booking.com. Starting about a month out, booking.com informed me that a flight had changed and would I accept the change. I responded yes, I followed up by calling, and the customer support on booking.com was just awful. They kept telling me they would update my booking, which they never did, then they kept telling me that there were no more flights available, they would have to cancel my flight, even though when I called the airlines directly they said there were flights and they would give me the information to give to booking.com. I continually called booking.com trying to talk to a supervisor, but just kept getting the same response that they would put my request in and in 24 - 48 hours I would know what the status of my flight was. Until the actual moment I got on the plane I did not know for sure if I had a flight. I will never book a flight through them again. Always go directly through the airlines!

My current experience on Booking.com was extremely disappointing. Not only did several representatives display an astonishing level of rudeness, but the company itself admitted to mistakenly modifying my reservation, resulting in the cancellation of a 5-day hotel stay and a threefold increase in rebooking costs. Despite this acknowledgment, Booking.com completely ignored all of my emails and communication after proposing a solution that required me to pay the full amount upfront for the hotel and provide them with an invoice after check out, leaving no alternative if I couldn't accept their proposal. Their lack of response and disregard for customer concerns have left me deeply frustrated and angry. It is utterly unacceptable for a company to offer no support or alternative solutions while making such demands. I strongly caution others to exercise extreme caution when relying on Booking.com to meet their travel needs. Due to their significant mistake, Booking.com is now subjecting customers to even more inconvenience and potential risks by expecting them to accept their proposed solution.

Do not book anything with them they will rent you the most filthy property with fake photos while they know about it and still charge you arm and legs for it!

I paid $200 in advance for a 3 day stay at Wyndam Hotel in Macon GA. Arrived for check in only for the clerk at the hotel to tell me they had no rooms available. And that I needed to call Booking.com for a refund.
When I called Booking.com and asked them to apply my $200.00 to another booking at another hotel, they told me that I would have to pay again to book another hotel and wait for a refund of my original payment.
So I ended up spending another $300.00 to pay for a hotel. And I'm still waiting for them to refund my money.
Word to the wise. Never pay in advance on line for a hotel or you could wind up paying twice or sleeping in your car like another couple I met who paid in advance for a hotel and had no money to pay again,
I will never use booking.com or any of it's affiliates every again!
They are online predators preying on unsuspecting consumers looking to save money on hotel fares.

Don't let the friendly people over the phone fool you never book from this place absolutely horrible customer service and they lied about every information. DO NOT BOOK THROUGH THIS WEBSITE!

I booked a hotel with booking.com. I have multiple confirmation messages from them and it shows the confirmation in their app. I arrived at the hotel which unfortunately didn't have my reservation - and they were fully booked. They felt terrible. The confirmation number from booking dot con is theirs not the hotels - which they don't provide. The hotel couldn't investigate it based the booking.con's conf number. I had to find another hotel and pay a much higher rate. There's also no way to reach booking.con. I suggest booking directly with hotels. Alternatively, Expedia has been reliable in my experience and they are reachable if you need to speak with someone. No great price is worth it if it's not real.

If you need to contact them there is no way to do so. I have tried to figure out how to contact them and I can't.

Compre tickets para una de sus atracciones en Niagara Falls y claramente anuncia que en letras verdes que la cancelación es gratis,tuve que cancelar y no me devolvieron el dinero,les he escrito 3 veces y siempre la misma respuesta de que no hay devolucion,no recomiendo comprar sus atracciones

Booking.com promised me compensation for a fraudulent reservation. After some time, they deleted the conversation and reversed the decision to compensate. Fraudulent conduct. If you have a message from booking com that is important, save it outside their system.

Not only I keep hearing the same story from different customer service representative,the hotel took my money didn't let us stay,and booking.com all is saying is"im sorry we waiting for the hotel to give you your money back"ita been a month,and now the hotel said we damage the property,how?we never got the room,or stayed on the property,we end up sleeping in our car,Booking.com don't have supervisors,won't let you speak to one,or one would call you back,everything runs by customer service representatives

Booking.COM canceled my reservation with no notice or contact of any kind. I learned about it when I showed up at the hotel. I suspect they doubled booked the room bc the remote town is busy and I nearly had to sleep in my car. There was no issues on my end to lead to the cancellation. I ended up having to pay three times the price I would have if I went through any other site or directly to the hotel. Booking.COM customer service did nothing to assist in remedying the situation bc they hadn't yet charged my card. I travel extensively and I have never had a similar situation elsewhere.

I have booked a room with 2 beds coz we were 3 people travelling with a baby. I have got the confirmation for the same room. When I went to the place the hotel was saying they are booked for one bed only. I spent 4 hours there with my infant. But the booking.com customers reps were keep saying they cannot do anything. This is the worst service i have ever recieved.I did not get room there. I had to come back to edmonton from calgary at 9 pm. They spoiled our trip. Moreover I am keep asking them for my refund they are not replying back to me. Its been almost a month. Worst service.Would never suggest to use this.

Dont do it ruining our vacation no customer service reviews are lies of hotels canceled same day now wont refund forn7 to 12 days are u kidding me how can we book another room now for next its bull

Stay away from booking.com for flight bookings. Cancellation and refund is a hassle even if you cancel within 24 hours. They charge baggage fee upfront but will not refund it if you cancel ticket (even if it's in the 24 hours cancellation window).

This app have scammed me 3 times. I have booked reservations multiple times and have always gotten my full refund but hay can't say for this app I wouldn't recommend anyone using this website/app because they will tell you it's free cancellation which means you should get your entire refund…no they will blame the company you booked with and blame them when they have your money the whole entire time and the company will show you they have to it money.Just letting my experience be know I'll book through (hotels.com/anywhere else) before I ever in life book through them again.And as well as say that they will talk to the management team and it's oh we can't do anything for you I'm sorry and now they have your money and will ONLY SEND $2 back.!