Booking.comReviews 4,274

I booked a room for my sons 19th birthday. I called to confirm the reservation and was told that my son would not be able to stay at this hotel, as the age limit was 21+. The hotel assured me that I would be refunded and to call Booking.com and explain what happened. When I called, I was told a refund would not happen. Basically I was told it was my fault (which is was but I was hoping a misunderstanding wouldn't cost me $144). So now I'm out of $144 and my son doesn't have a place to stay for his birthday.

Failure to notify the hotels of reservations being made leaving unhappy guests without rooms or accommodation being turned away because of bookings inability to notify and implement reservations on hotel systems absolutely would recommend staying as far away as possible as a business owner and as a guest if you wish to at best even get a room let alone the one you booked.

In years past, free cancellation was seamless, but in my recent two cases, the neither the website or app worked. Customer Care number tried to refer me to the hotel who then referred me back to Booking.com. Booking then verbally assured cancellation, but did not follow through - I was stuck with a $99 bill for a room I didn't use. Neither the hotel chain nor Booking.com will make good, though they verbally acknowledge not my fault. I suggest shopping through this site but booking directly with hotels.

I booked a rental car with the booking.com and I was not prompted initally that the rental dealer at the site only accepts credit cards. So I couldn't pick up the rental car, I was frustrated and disappointed of the service. I called the booking.com about full refund of my debit car but the agent told me that I would only recieved the insurance fee for less than $50 and I paid $190 for the rental. The agent pretended to help out and told me at the same time that they had this problem before but did not fix the issues. Why customers are not alerted to pay only a credit card required for rental?
There are so many bad review about Booking.com, if I read these reviews before I would not had gone to this site. Please don't use their service I deleted their app right away after reading all the reviews because I have had the same experienced with the booking.com

I booked a 1 night stay at a hotel. I paid for my stay 2 night prior to my stay. Once I got to the hotel to check in, they did not have the money through booking.com. I showed the staff my receipt. But they could not give my room unless I paid again. I have been in contact with booking.com since July 2nd trying to give them the opportunity to make things right, now, they are not responding to my emails nor acknowledging any wrong. So, save your money. Literally. Go make a reservation someplace else. And always save your receipts. It will be helpful when I contact the Authorities.

Today was my last time with them. Customer service did not help me solve a dispute with a hotel owner who cancelled my reservation when i couldn't show up the first day

A lot of money for a flight was taken from my partners acc and within seconds it was cancelled leaving this money somewhere? Where? The response was that it would be refunded within 2-5 working days. Not good enough. It should have never been taken in the first place. This system you have really needs to be sorted out as it upsets people, not that you care but it does. Sort it out! Very unfair!

Had a very bad experience with Booking.com on renting cars. When the rental car company cancelled the booking due to change in country regulations, Booking.com refused to make the refund even though the rental company is not charging. Sad part is Booking.com gives no explanation even though it was reported on the same day. Pathetic experience.
Have decided to say a Good Bye to Booking.com after using them for several years.

I booked my vacation thru Booing.com as a vacation package for 4 people. The package included flight and hotel. The flight was done correctly however when it got to the hotel the system just made a reservation for two guests. I found that out a week before my traveling dates. So I called the number give on the site and I found that booking had a sister company so at that time the flight is divided between the flight and hotel company. Therefore supposedly the care team not so care. Couldn't see the entire itinerary for the vacation package. So they had me back and forward in the transition all the agents couldn't help me until one day I spoke to an agent and supposedly was going to help me and never got with me. So I kept on calling and I got yo another agent that supposedly had made the correction and that I didn't had to pay anymore money. She even sent an email for the confirmation. However when I got there the same agent told the hotel to make the correction and to do whatever it was necessary but never communicated to them that I wasn't supposed to pay. The date was already there I was force to pay the difference in order to continue my vacation. This is very upsetting and frustrated when you are there and had no option because the agents aren't available to take responsibility of their mistake. I hope people see this and don't do business with this company. Is easy to make the reservation but once they get their money is impossible to get a resolution when you encounter a problem like mine. I will never use their services ever again and I will the word out about my experience

We had a booking to go to our place to stay but halfway there they call us to say we don't have a reservation/ it got canceled. They didn't charge us as if that'll help. This mess of a company is terrible and never book here.

The worst customer service yet. If you can actually find their telephone number, it's not a toll-free number, and you usually sit on hold for at least 30 minutes before someone with a strong accent picks up the line. If your lucky enough not to get disconnected, they won't call you back, you'll need to start over. Then when they make changes, due to the accents and language barriers, they hear different dates than you say, for example, when I say 20th, they understand it as 25th and make you flight arrangements according to that date. Thank God I had to call in again, and found out the wrong dates were entered. They don't email confirmation of changes, nor do they stand behind their refund policies stated on their website. If you ask for a supervisor they will argue with you and demand to know why and if they don't like your answer they refuse to transfer you or to provide a telephone. They advise you to visit their website, yet there is no place on the website to contact customer service no email, no responses when you click on the supposed links. I have treated the agents on the line with respect and have never raised my voice nor have I used fowl language. Yet, they being the employee have been so rude and unwilling to assist me in anyway. Not sure if they work remote, but several times all you can hear are people yelling in the back ground, now I'm assuming those voices are they fellow co-workers yelling at other customers on the phone, like they are to me. I would expect any good standing company to honor what they have advertised and to refund extra flight fees and provide basic decent customer service. I am beyond disappointed and frustrated with Booking.com. I will never never use them again.

Rentamos un carro y booking cobro el total completo del carro, y al momento de ir por el no nos lo dieron por que no teníamos tarjeta de crédito ya que habíamos pagado con tarjeta de débito jamás hubo reembolso y la señora que atendió la llamada despota y casi diciendo háganle como quieran

I booked a flight through booking worst mistake ever I accidentally set it for the wrong date without realizing after booking they never sent a confirmation email I double checked on the booking app that's when I realize it's the wrong date so I called them (booking) to cancel they told me I had to call Allegiant to cancel because they can't get into the website to cancel cool I call Allegiant they sent me an Itinerary because booking failed to do so and then I had to cancel as well Allegiant cancelled the flight as well and said you will receive a full refund because you cancelled within the 24 hr grace period me cool 243 back in my pocket I called booking back let them know i cancelled it they said ok we haven't received anything yet we'll will send you and email I already got the information from Allegiant that they sent the money back we approaching a week these folks ( booking) tried to lie and stated that they didn't receive it but the tone changed when I told them that I had proof they received the refund the next day so the guy said ok we'll start the refund process received and email y'all why they only gave me back 166 of my refund I was supposed to receive a full refund and the man hung up on me because I said it's bs y'all trying to keep my money talking about the fees I cancelled within 24 hrs honey it didn't even make it to 12 that's how fast I realized I booked the wrong date they tried to charge me almost 300 more to on top of the 243 to change the date DO NOT USE BOOKING Allegiant spirit etc yall need

I entered a negative review about a hotel we stayed in, in Brussels, Belgium (July 2023). The email I received from booking.com said to check out the reviews. I expected to see my review, but no, I saw a line stating "This review has been hidden because it doesn't meet our guidelines." It was a negative review.
I only read positive reviews about the hotel when I booked. Now I know!

I will never use Booking.com again. The representative was disrespectful and intimidating to me. My trip was celebrating my retirement. I made the reservation and was it was confirmed.
The reservation was I would not be refunded at 1400.00. The reservation included a breakfast plan at the Victoria Clermont Hotel. I never received canceled notice from Booking.com. I eventually forced to use another traveling agency paying 1800 and no breakfast plan. Booking.com NEVER AGAIN

Worst venue to book flights, they never answer thier customer service number and never ever help on anything, biggest scammer and crooks, always pass the ball on someones else, even i bought insurance they said call airlines not us avoid them at all cost

My wife and i recently stayed in seaview washjington for our 9 year anniversary, booking at the seaview cottages, our 2 night stay was awesome as we were 1/4 mile from the beach, great food, and close to the oregon coast which we explored...i would highly reccomend the seaview cottages to any travelers as the price was good.the unit was super clean and the property owners and help were fabulous...thanks seaview cottages for a great experience manly and lina from renton washington

They claim to price match but make it impossible. Should not have to spend an hour on the phone to match competitors prices. I took screenshots of all of the sites but they don't review the link until days later after the price has changed and then will not honor it

Tried to book hotel, got error message that my payment was successfully but place could not be booked and will get my money back within next 24h. Ten days later i am still waiting for my money. Customer service very bad, via phone they could not do anything, told me to check with my bank. Tried via email, told me it can take 7-12 day, ignoring the fact about the message which says 24h and my question why is Booking lying. It was not a small amount of money and because something went wrong on their site I am punished, not able to plan my vacation and book some other place due waiting for Booking to send me my money back!