Booking.comReviews 4,274

We booked two nights at the Naples Grande Hotel though Booking.com, prepaid for both nights. The hotel refunded one night since we left due to a water leak from the toilet which we reported, and we have documented through photographs. The hotel covered the smell with bleach and we unsuspecting reported the bleach smell. Up on checking the water source on the floor, discovered that it emanated from a crack on the toilet, we actually walked on that floor. Booking.com refused to refund the amount from our booking, even though the hotel had waived the one night stay. The "business of Booking.com is not the really check the facilities they represent and say, it is not their business. Booking.com, does not care for costumers using their site, and respecting their clients.

I booked a round trip from SFO to Manila and 4 hours layover in Japan cost $2600, I made it to Manila safe, after 15 day's vacation ready to leave found out in the last min there person booking.com agent who booked set me for one way trip, I was stranded, so when I called they refused to help me, which clearly on my profile says a return ticket but the airline says I don't have any tickets for my return, I go back calling them to fix it and they said it was a one way flight. And I have to pay another ticket to come back home so it cost me $5000.00 on a direct flight so I'm total I paid $7600. I'm going to sue this company for false advertising and insurance fraud. Do Not Use them.

I bought a flexible ticket, they kept having technical issues, couldn't change it. Have a flight I cannot use and cannot change stuck with a 700 flight and no refund and THEY EVEN ARE KEEPING MY 35.00 FLEXIBLE TICKET FEE! PIGS!

Reservations where made at Hotel Coco Bamboo in
Medellin, Colombia. Booking.com was used for the reservations. Once we got to the hotel & up to our rooms reality set in! No air conditioning, the rooms were tiny and dirty. I stepped in the bathroom and honestly that was it! The bathroom was full of black mold. Not at all good for my asthma! My kids room was a sardine can & no window. We had to get out immediately. No offer to get us other rooms.
I made probably 8 to 10 calls and all but one service agent hung up. I have made it my business to inform everyone that I can about the quality of company booking.com is. Never again, worst company that we've dealt with. Do yourself a favor and steer clear!

We booked airport transportation service and I commented we have 5 bags but the driver came to pickup ordinary car and he refused us to drive to the airport due to too many baggage. We called local taxi which is same size of his car fitted everything and drove us to the airport. I had to pay extra taxi fee so, I claimed Booking. Com about that they didn't arrange right car for us. They refused to refund our money.
Please stay away this company. They didn't do their job and blame on you, they have no responsibility to do their work, don't care about customers. I wish I read this review site before dealing with this horrible company.

After reserving 2 hotels rooms via Booking.com and driving 45 mins to the hotel just to find out that Booking.com NEVER even booked my hotel stay, I ended up paying over $300 more for my rooms because at that point I had to book directly with the hotel! Booking.com still sent me emails as tho they took care of me. They wasted my time and money. I could have used a different company! I've told everyone I know not to use this company. They are unreliable!

Beware of fine print and advertising. We booked accomodation in Paris and waded into a further deposit requirements and 6 hr window to checkin to property.

Miya is the best. She was so patient and very helpful to resolve our issues, we had our booking canceled just 30 minutes before check-in but she was able to relocate us to another location.

Worst customer service ever! They tell you something has been handled when in fact it has not. Waited over 40 minutes to be able to speak to someone on phone, their live chat option is not, the only reply is that someone from customer service will reach you in 24 hours, which never happened. Will never use booking.com again

Booked a hotel room on the way to the hotel. A Hilton property with a 8.5 rating. Arrived at the hotel within 15 minutes of confirmation. Hotel couldn't find my reservation with either my name or the confirm #. It was 9:30 pm. While the desk clerk worked with me, 3 guests came down to complain about filthy disgusting sheets! My husband and I left and found another hotel. I'm watching my credit card, no charge from Booking.com yet but if one posts. I will dispute the charge!

The hotel couldn't find my payment but my statement showed I made it and it was reserved. On my booking. So I called BOOKING and got charged $12 for international calling through my Phone company. AVOID this 3rd party company!

I spoke to this rep Anna he didn't want to provide a id number no supervisor poor customer service skills the reservation was for number *******371 hopefully her supervisor sees this

They sent the host the wrong credit card number, twice, because of their mistake I lost our reservation for the resort my family and I had planned to spend our summer holidays at. They did not care at all or even try to fix the problem that they caused.
I wish there was a no star rating because that's what they deserve!
DO NOT USE THIS COMPANY!

Very beautiful place. Staff was very friendly.Great food with a lot of variety. Clean rooms. Absolutely loved it! Will definitely go back.

BEWARE - there is a scam happening, I assume mostly in Europe, of a FAKE Booking.com - that the real Booking.com doesn't seem to care about. I have tried to warn the real Booking.com over and over (multiple emails, calls, and even customer service who promised they would call be back and never did). Real Booking.com sucks too, but I want to warn you about the FAKE Booking.com.

The email address they are using is *******@booking-ssl.com and the call themselves "Booking B.V." which is technically the real Booking.com's name, although they dont seem to use that. It is an extremely elaborate scam, with seems like automated emails and a even a fake website. Be warned, I was scammed out if a lot of money!

I made a reservation through booking.com in chanhassen Minnesota for a room that can take up to four people, however when I arrived the room only has one queen size bed and there was no way to add even a rolling bed to the room. When I complaint about that to the front desk, they said booking.com miss advertise the availability of the room and the service. So, I checked out early after calling booking.com. They send me an email, making it sound like they were componsiting me the day I checked out early for my enconvint of not having my son and my grandson staying with me during my trip. Not even an apology or any explanation for how come the were miss advertising the room.

The studio in Milan was horrible, poor air conditioning with the hot weather, caused me to leave the rental and book another hotel through booking.com however, after complaining to the property manager, who did not do anything I complained to Booking.com yet Booking.com refused to give any refund. Booking.com only care about your money once they get your money even if you are dissatisfied with your stay, they will never refund a penny. Horrible site to book rental.
Booking.com will not guarantee your satisfaction. Never do any booking through Booking.com you will lose your money.

I did book through booking.com an apartment internationally. I tired to call The phone # on the reservations and email/ text no answer. I called booking.com who also can't reach the place. They asked to wait till check in time which was one hour later and call booking.com if the host not answering. I called booking.com one hour later time of check in to get refund so i can book another place. They refused and asked to wait another 30 minutes. booking.com customer service threaten to hang phone on me. She was screaming at me over the phone for requesting refund for service i did not receive.