Booking.comReviews 4,274

Host use it to scam customers because booking.com have no power/willingness to stop them. Fidaul Alam from "Extended Stay in Toronto Home" invented weird stories to keep my security deposit. Even with clear proof of his lies, unprofessional behavior and abusive language against me, the customer service of booking.com was completely useless. It was just a endless loop of explaining what happened to me, they told me everytime "we agree with you you will get a refund, wait a call from a manager, then nothing, calling again weeks later, repeat. I call 7-8 times.
That was my last time. If you care about your money and your time, book your stay through another platform.
More and more scammers like Fidaul Alam will use this platform since they have no willingness to stop them.

I booked a room at a hotel with them during a road trip. They confirmed the booking, sent a receipt and they assumed I was all set. I called the hotel to let them know I would be checking in late and to make sure they also received the booking. So far so good. I show up at 1 AM and the hotel informs me that the payment was showing as "declined". My card had already been charged so that was clearly untrue. They told me this happens with booking.com all the time and that I needed to call their customer service to get them to fix the issue. I was informed by booking.com that the payment wasn't declined but rather that the payment from booking to the hotel was "delayed" and that they would cancel and refund me and I could book through the hotel. Two weeks later I'm still trying to hound down my money. It is despicable. It is theft. How much are they making on interest from these "delayed payment" schemes? It should be illegal.

Bom dia precisei fazer uma reserva de um hotel em Chicago pois estava fazendo uma viagem longa e optei por um hotel com estacionamento incluso e assim fiz.
Chegando lá o hotel não aceitava o meu carro porque estava com uma carretilha e foi um transtorno desde então consegui outro hotel 2 horas depois solicitei o cancelamento no hotel e no booking e cada um fala uma coisa booking manda resolver com hotel e hotel com a booking enfim me senti muito frustrada de ambas as partes.

Booking.com offered on their website a room for 11 days at 980 Euro, but at checkout I was charged 1076 Euro. Booking.com customer service did NOT respond online and I had to call them. Clearly they saw the price listed and asked for a screen shot from me. I gave them that, but after 3 hours I was contacted to send them the url for comparison (?)... clearly at that time they had changed the prices and would in no way, shape or form take responsibility for it! STAY AWAY

I booked a room at the Embassy Suites in Niagara Falls as a honeymoon gift for my nephew. I guaranteed the booking with my credit card. He arrives and was told they did not have a room. They couldn't charge my card because I wasn't the guest. I had to send full payment but e-transfer. The manager was rude and did not help one bit. And she refused to let me pay the security deposit.
I was left in tears and the honeymooners totally stressed out.
After that was sorted, he was told that he would have to pay $400 security deposit. In total it took over 2 hours to check in. Never ever will I book with Booking.com again! Beware!

They Baited me with the price $278.00. The Final price was $340.00 after I got to the hotel they put a charge on my credit card $440.00 I was completely Confused. At the end of my stay the final charge was $378.00 not $278. Way over by a full $100.00. I will never use there service again.

It just took me 2 hours to book a room (most of this time was spent trying to communicate with an algorithm. In "the good old days" we used to be able to call the front desk, speak with a person (who was paid a salary) and have a room booked in less than 5 minutes. If you lived on another planet and saw what we're doing down here you'd say we're insane.

Do not ever use this website. If you need to speak to a live human being, they make it absolutely impossible to contact anyone I tried to book 3 different condos with Booking.com. However, I was unable to speak to a live human being. It is pathetic that you do not give anyone a way to contact you. Wow, good luck to you and your pathetic website. I advise all of you to try Expedia. They are much better suited to manage any problem or situation you have. And guess what you can speak to a live human being there

On Agoda.com, I booked a room for Eur 317. Because I needed 2 rooms, I decided to book the same room on Booking.com. To my astonishment the price was Eur. 723 on Booking.com. No worries because "they match the price". I sent the booking confirmation to Booking.com. I called the customer support department several times to claim the pricematch. Three different employees asked me for screenshots of the price change. I sent these screenshots. They asked for information, but ultimately did nothing. After about a week, I contacted customer support again. The employee there completely agreed with me, but he was not allowed to match the price. According to the senior management, it is no longer valid, because the rooms are already sold out. That is the game they play: wait until the rooms are sold out and refuse to match the price on those grounds.

After a further thirty minutes on top of the two hours on call, the employee at Booking.com started making the ridiculous claim of "potentially altered screenshots". They requested one PDF of the Booking, and we sent this upon request. Even after this, they still refused despite the overbearing evidence.

You never get to speak to a manager: they stay safe behind their desks. Instead, they put me on hold for three ours! Forget Booking.com and go straight to Agoda.com. Agoda is (for Asia) almost always cheaper. And booking.com does NOT match the price.

I have cancelled a booking on the last day of "free cancellation", writing to the host through the booking.com website. They have nonetheless taken €260 from my card, and all attempts to have an explanation failed. Pure theft. On other occasions they seemed to be correct.

Scabies! Need I say more?! Found this Hotel through Southwest Rapid Rewards Points and Booking.com. So I thought it might be OK for a 2 night stay.
1. First bad sign - When we arrived the "lady" at the desk laughed in our faces when I asked if there was a continental breakfast served.
2. Second bad sign she wanted $100 cash deposit even though the room was already paid for and reserved through Southwest and Booking.com.
3. Arriving at the room, the door and locks were apparently kicked it at least a couple of times, and the elevator walls were rotted out at the bottom.
4. The air conditioner really didn't work and kept turning on and off and took a full 12 hours to cool down the room even a little bit.
5. Went to the Soda machines and ALL were broken and not working, was sent to the Polynesian hotel next door (same owners) and their soda machines were broken as well.
6. After checking out, in the parking lot there was a family of "immigrants" staying at the hotel eating a watermelon with plastic spoons that was just sitting on the ground behind their car.
7. Upon arriving back in NY my wife and I began itching and breaking out with pustules all over our bodies. It looked like chicken pox. We went to 2 different Doctors and was asked if we stayed anywhere in a hotel within the last week? We said "Yes" - To which they answered "well now you have Scabies!"
Sooo - Thank you Southwest! And Thank you Booking.com! And Thank you Ocean Plaza of Myrtle Beach! Now we are tp endure weeks of suffering and medical treatment!
So my advice is "stay at your own risk!"

After trying to stick it out because I did have one good experience. I will never ever book through this site again. The first issue I had was they were booking me with my name wrong so every time I checked in it was a circus to find my reservation. Then I had a good experience overseas so I stayed the course.
This last issue was so big and so damaging to me financially that I can't in good conscience ever use them again. I booked two stays for a business trip I have to take in November to a couple of different cities in Texas. BOTH booking options offered free cancellation and I would be charged 3 days prior to my stay. One hotel immediately charged my card overdrawing it by $500, the next day the 2nd hotel attempted to do the same but was blocked by my bank. I immediately canceled both stays. I will stick with booking directly from the hotel from now on.

Booked an apartment for a weekend months in advance. Arrived on day to be told (after trying many times to make contact) that the booking was now cancelled due a leak. Got text from host while stood in doorway. Had to find our own alternative accommodation. Booking.com still not refunded our full payment several weeks later as apparently we were a no-show - despite evidence otherwise! They do very little to follow it up in the hope we will just forget about approx £200. Never use again, they do not care or wish to resolve matters when things go wrong - can easily see now why reviews for them are so terrible across the internet.

The worst experience I have ever encountered. Our return flights were cancelled and booking.com offered us a refund which we accepted on June 21 2023 and we still haven't received our refund which is worth nearly £600.

We have called customer services many times, rude staff, they hung up the phone on us multiple times, asked us to call the airline ourselves even though they were the ones who cancelled the flights.

They keep saying you will get the refund and that they are waiting for the refund from the airline even though I paid booking.com directly.

Still waiting for my money, this is daylight robbery. I've never witnessed something so terrible, this is very very upsetting and I'm extremely annoyed. I demand compensation and full refund from booking.com, I've emailed the head of complaints and the CEO but no reply.

Stay away from booking.com, they are thieves and I will Never use them again.

All seems good, until there is complaint, on the phone they promise everything, but not delivery, silent is their biggest tool.

I would like back the 3 rooms I booked 4 months in advance that were cancelled for no reason and for some reason no one can help me!
I will continue to give a bad review until you fix my problem!

I changed a reservation from May to April of this year. My card was still charged for the May stay and I have submitted the requested documentation 4 times and they keep giving me the same response, submit your documents. Either they don't know how to check their drop boxes or their system is broke-either way I won't be using them again and I travel every year. I've asked for a supervisor contact info and its the same thing...submit your documents...

They charged me $90.1 for a room that at the hotel when I arrived cost $65.79 and rooms were available. The invoice the hotel gave me was $65.79 for a room I paid $90.1 for. Always call the hotel directly before using these charlatans.

I made the flight reservation through Booking.com in March, 2023.
Later, the airline made a change to the flight, so I had to cancel.
The airline processed a refund rather quickly and sent it to Booking.Com's account (MasterCard account ending it 8699).
They also sent out a confirmation for this refund.
However, Booking.com despite receiving the refunds, has refused to reimburse me.
This is despite multiple calls, and at least 11 email correspondence with their third party customer service company, Gotogage.
They are slow in responding, and every time, I have to explain everything from scratch, only for them to restart to default ignorance in their next response.

I reserved a room for one adult and two kids on booking.com and put their ages in. Age 14 and 8, and when I got there, the hotel said that the reservation was only for 1 adult! I tried to negotiate but they wouldn't be flexible. Booking really messed up here. I wouldn't recommend using them for reserving with families or more than one person.