Booking.comReviews 4,273

Booked a self catering studio apartment in Cromer well in advance of the intended date of travel. I got an email advertising the same place and dates for cheaper with Booking. Com, so I called them.
They said I had not paid the extra for the cancellation deal, so this deal was not able to be price matched in this case.
I said so why send me the deal at a cheaper price!
They had a chat and decided as I had booked with them a few times before, if I sent them the invoice upon my return they would refund me £31.00 as a gesture of good will. I was happy with that.
I returned home on the 12/6/15 emailed them the invoice straight away. I received an email back saying they are dealing with my complaint ( it wasn't a complaint) and they would get back to me.
It is now the 1st of July and I have sent them 3 emails inquiring about the status of my refund and haven't had any response at all.
Will I book with them again... I don't think so!

Rented an apartment in Hollywood for vacation. The apartment had no parking was located behind a bar. When we drove around the block, immediately behind the apartment building, there were 4 people. 1 girl was in an old ambulance and 1girl with 2 men were on the sidewalk. The men were dancing proactively at toward the girls, keep in mind it was during the middle of the day.
Homeless people were lying up and down the sidewalks, and bars covered windows and doors of all local buildings. None of this was disclosed. We worried about the safety of our children. Because we decided that it was unsafe and didn't stay, we were charged for the apartment and an additional no show fee, totalling $1000. 00

Total misrepresentation of facilty, and no concern for others safety. All about the money. Don't use booking.com!

Do yourself a favour and stay at this charming guesthouse. The hosts are most welcoming and extremely savvy. Their art collection is amazing.
We stayed in for dinner, a wise decision.
Believe me, you will not be disappointed.

They list "national chains" with no regard to how individual locations are managed. Thinking that a hotel's rating should be a general indication, I booked a over night stay in San Jose. BAD IDEA. The place was run down and dangerous. It had structural damage, window's busted out and a long history of criminal activity. I walked down the street to stay at another location, so had to pay for two hotels that night. When we complained to Booking we got "we'll make a note of it" but because it was a national listing they weren't concerned with pulling the listing.
Their interest is more in the quick dollar than the safety or repeat business of their customers.
I will never use Booking.com again and will make every effort to tell everyone I know to stay away from it.

Ningunean al hotelero, si el cliente reserva con tarjeta falsa ellos no la revisan, despues te cobran el 16.5% de cada reserva
Si vas a pagar 100 euros al hotel recuerda que 16,50 estas pagando a booking.com.
Si tienes algun problema con el hotel, ellos no haran nada, solo enfrentan al cliente vs hotel. Ellos siempre quieren quedar como los buenos, para el hotel y para el cliente. Aunque ellos tengan la culpa de todo por la mala informacion en su web.
Si un cliente te amenaza, te rompe algo en la habitacion, trata mal al recepcionista, booking.com nunca defendera al hotelero, permitira a pesar de todo eso que el cliente (hdp) escriba en su web lo que quiera, si quiere decir que ha visto a un dinosaurio debajo de la cama booking.com lo permitira.

Trabajamos con muchas mas, expedia, hostelworld, hostelbookers, agoda, fns rooms... per booking.com LO PEOR.

Poco a poco le quitaran el mercado ya que abusan de su posicion dominante.

Antes te amenazaban si veian que vendes habitaciones mas baratas en otras paginas, mandaban email diciendo que te bajaran el ranking, incluso te pueden quitar de su pagina si ves que no eres su esclavo... una verguenza que permitan esa posicion dominante.

What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking, they told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there.
The website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere.
Customer care is the worst.

Please do not book through booking.com

I booked a hotel in Tokyo seeing a very appealing photograph of a swimming pool on the first shot. In the small print it said that for a fee it could be used but this turned out to be extortionate at £600 for the family of the week. I had also attempted to book the option with no cancellation fee. I cancelled the booking but was charged for the first night. There was no transparency about this charge and I feel that somehow a booking with no cancelation fee seems to have morphed into one with a nights accommodation fee. I will never trust this website again and suggest anyone gives it a wide berth

Disappointing. Why have the field special request when you ignore it? I used to use booking.com for booking all our business travels and would need the credit card authorization form sent by the property every time. I quit using Booking.com when 4/4 of the last bookings I made in the last month did only not get taken care of but did not receive any attention/feedback at all.

Add to that the fact that during our last business trip for 7 people, they had only notified the hotel of the 5 rooms that were needed, so we arrived in Paris and were 2 rooms short. As a solution, they said WE should get on Booking.com and make a new booking for the rest of the rooms that night... Talk about non-existant customer service - just unacceptable.

I guess they think being the biggest, they can treat their customers like crap and still have business left... Well. With all the negative comments I have heard on both the side of the bookers and the hotels lately... If they don't review their priorities, they deserve their business to do as crappy as their customer service.