Booking.comReviews 4,273

We booked a wellness hotel in Belgium on 5.8 km from a village where we wanted to go shopping.
My husband forgot his swimwear so we bought a pair during shopping and looked forward to go to the hotel for some nice hammam treatments and bubble bath.
However The hotel was not 5.8 km away but 48 km! When we arrived there was nothing!
The hotel owner had a daughter with a beauty center on 2 km distance.

After calling booking.com they wanted to relocate us and offered us another hotel.
After reading the reviews and seeing the pics it was really not attractive. Because of the holidays there was nothing available. Booking.com offered us to pay the costs of the hotel as well the gasoline (400km to Belgium and 400 km back to Holland)
We arrived home at 23:00 and the next morning I checked my mail.
They told us that we had to contact the hotel owner ourselves to get a refund of 40 euro's!
The hotel costs were 95 per night! And what about the gasoline for 800 km? We sent all the pics and bills to booking.com and still hope to get a refund! Horrible vacation!

We have used this service few ties and they have screwed up badly twice. The first screw up not even getting us a reservation. We showed to the hotel with confirmation in hand and didn't have a reservation. Fortunately the hotel was able to get us in at a rate that was better than Booking.com provided. Next time my wife booked something through them they made the reservation for the day she booked it on the site not for the date 2 months in the future she wanted, then they refused to help her with the charge she got from the hotel when she didn't show up on the date she booked. Stay away from these people.

Just now on 5-2-16 was looking for a room in Chicago for 6-24-16 for 2 days. Booking.com shows the Courtyard Marriott Downtown for $216.00 per night without taxes. Claimed to be normally$370.00 per night without taxes. I am pretty familiar with Chicago hotel prices. $370.00 per night seemed Very high. I go over to the Marriott web site and find the Exact same room for the same dates listed at $197.00 per night without taxes... Wow,, what a scam! May the buyer beware. I won't even bother to check Booking.com in the future. The room at $370.00 is a blatant lie..

On February 2016 we made reservations for April 30th, at the Residence Inn by Marriott at Aventura, Miami Florida for 3 suits accommodating 5 people each, for a family party of 13.
Upon arrival we were told that the hotel is overbooked and only one single room is Available, and we should drive over to another Marriott inn at hich rooms will be available to us.
When arriving at the alternate hotel we were told that they are overbooked as well and will be able to provide only 2 single rooms which are with double bed each.
We were further told that they are constantly experiencing overbooking with Booking.com system, as their system will not show overbooking and will confirm regardless of availability.
On top of the great inconvenience caused we had to book a much more expensive hotel out of choice at a very late hour with a large family.
We are looking into the legal aspects of the situation and are considering our next steps

I am amazed at the number of negative comments and 1 star ratings there are here for Booking.com. I have used the website on numerous occasions and never had any issues with any aspect of the booking or cancellation processes. In reading some of the negative comments I am would venture to say that the issue is not with Booking.com but with the individual making the booking or cancellation. If you take the time to review your booking it is hard to go wrong. Make sure you understand the cancellation policy. Some hotels have different cancellation policies for different rooms or even the same room depending on the terms of the booking. The cancellation process is fast and easy. Notification comes in the form of an email but is also easy to check on the website if you are a registered user. Some reviewers here have complained that the hotels they have booked are not as represented on the Booking.com website. Be guided by the comments of people who have taken the time to post reviews of hotels on the Booking.com website. Booking.com relies on the good will of the hotels listed on its site to provide accurate information. It cannot possibly verify the accuracy of the information provided by the 1000s of hotels it lists.

I saw a lower price four days before my stay and instead of booking it and cancelling my booking.com reservation, I sent them an email asking for a price match. Big mistake! They responded 2 1/2 days later and said the hotl was full. Not surprisingly, Booking.com waited until after the cancellation period before responding to my email and prices went up on the other website. Not a big deal for me and booking.com because the rate difference was $10. I just wanted to check their price match guarantee and now know it is a scam!

Please stay away from Bookings.com All they care about is taking your money and do not
Provide support or customer service. When you call you are talking to a outsource company
Mostly located in China I had the experience they charged for two nights for three rooms in Calistoga
Which I had cancelled two weeks before because I still do not know how three different rooms
For the same night was even booked. When my charge bill arrived they had chaged my credit card for two nights I immediately called my credit card company and they credited my account after looking into the bookings. Stay away call direct mostly the numbers on Bookings.com
Are their number not the hotels. They do not give that out, Proceed with upmost caution.

Because of the low cost, this site is paying for your room booking to the hotel, they nor the hotel will provide you a receipt. This is common in the wholesale discount industry and I encourage you to just book through the hotel. Also, Hilton Garden Inn Ponte Vedra and Bookit.com customer service is very rude and unproductive. They charged more than quoted. Total ripoff! Both of these companies need to get on the same page and look out for the customer and not themselves.

I emailed them about price and of coarse they now claim they never received email. Customer service is outsourced or is not an American company and I asked to please speak with someone I could understand I was told no you can hang up and call back as she laughed and hung up. Stayed at the hotel wyndam central park was given price of 164. They showed it for 89.2 hours later. Was charged 190.30 by wyndam. Terrible because wyndam, Neil said to bad and good luck getting your money back. Will never do business with either companies again and urge you to not either.

My traveling friend and I were both very pleased with our experience! The whole family treated us like friends and provided such clean, beautiful rooms with many special touches. The very best part was their kindness and willingness to do everything in their power to help us have a great experience! I can wholeheartedly recommend this hotel as a wonderful place to stay-they are only a couple of blocks from the train station and surprisingly, the trains didn't disturb us. Without a doubt I would be thrilled to stay here again. Thank you! Jen G.

I intended to book with booking.com for the first time yesterday. I had everything filled out right, but when I purchased the booking, the date was wrong. I immediately tried to change/cancel the listing but the option was not available. I requested a change to the booking but booking.com insisted that the hotel refused the refund (which I now realize wouldn't matter because the website charges a 90-100% cancellation fee. They still refuse to give me the right date or help making it right.

STAY FAR AWAY FROM BOOKING.COM OR EXPEDIA

On another note: Anyone want to buy a night in Salzburg on May 12?