Booking.comReviews 4,273

No customer service took my money when I arrived at the property the room was full of trash not cleaned ever I was in a panick to get out then a very large scary man was begging for money I couldn't get in my car without giving him money the manager said to bad can't have your money back and so did booking.com horrible experience I will never use booking. Comsave your self the headache of booking. Com
BOOKING.COM SHOULD BE SHUT DOWN

While the hotel I booked was wonderful and we had a great time, when I tried to book again the service was so bad, it put me off this company forever. When I called for some help I was treated like an idiot and the supervisor was rude, nasty and tried to tell me I was a fake person and used a fake email? Funny how they now send requests to that same email (the only one I have ever had) and ask me to review the hotels I stayed at and help them out. Just weird!
Never use this booking system, you will not be happy.

Twice I have used bookings.com and twice I have been screwed!
First time, fell ill and could not travel (had doctors certificate etc) but there was no avenue for cancellation or money back.
Second time, discovered that they add their fees and charges into the price of the room tariff. Only discovered this when I queried the cost with the concierge at the hotel. Was informed the best way to book is direct with the hotel etc, not through bookings.com as they do indeed add their fees into the costs and there is no way of cancelling. Would have saved a few hundred dollars had I known this prior to booking. My ignorance of course but just a warning to others - be careful and do your checking.

I actually almost always use Booking.com when I travel. I've been to several places in East Asia, Europe, and a couple of islands in the Caribbean and I can always find something within my budget when I use booking.com. However, I've also stayed at some sketchy places that I found on booking.com and I do wish that they filtered a bit better. I am a thrifty shopper but that means I'm looking for a great deal, not a cheap place where I might feel unsafe.

Appalling customer service. Just got endless automated responses regarding their serious breach of data privacy and data protection. They then followed this up with surveys asking me "how they'd performed"! Staff member who eventually called me just read from a script like a robot. Total waste of time. Plenty of other booking services to use which are run by people who care. Have cancelled my account with booking.com. Won't be going back. Won't be recommending to others.

A technical error with their booking status portal meant that it misrepresented the status of my booking. This misrepresentation lost me £75. Booking.com admit the error in their portal but not interested in refunding my lost money. Very unfair and unscrupulous. Basically, thieving bar stewards. Obviously they just don't care, despite me having placed 100+ bookings through them. Good riddance to their rubbish customer care practices.

I have a trip planned to Amsterdam in July 2018. In May of 2017, I started looking into hotels and I used Booking.com and searched all hotels with free cancellation. I found one that looked good... the Pullitzer Amsterdam. Although a credit card was required to secure the booking, the site stated that my card would not be charged and that payment would be made at the hotel. This is important because of the exchange rate. $923 in US verses $888 if paid in Amsterdam. I booked under the stated policy but immediately received a confirmation showing the reservation as NON-REFUNDABLE. I immediately contacted Booking.com via customer service email and received an automated message stating someone would get back to me ASAP. However, 2 days later, I still had not received a response. When I called Booking.com, the representative told me that she contacted the hotel but the hotel refused to budge on their no cancellation policy. Booking.com told me there was nothing they could do for me. I do not blame the hotel for this screw up. I did not book through the hotel, I booked through the website Booking.com and it is their responsibility to make this right. It has become my mission to tell everyone that I can about this so that hopefully, will not happen to anyone else.

I didn't even realize I was booking my hotel reservation through Booking.com. I now know why I always make a reservation through the hotel website because you can cancel up to 24 hours, some even 3 hours before check in. All except Booking. Com. You are the worst. No wonder you have some many 1 stars. I don't even think you deserve that. At least give people the opportunity to cancel 24 hours. My reservation is for June 1st and they wouldn't let me cancel on May 30th. A terrible company

I have reserved through booking.com several times. The last time two times it has been very disappointing. The last time I booked a hotel which was supposedly four stars but turned out to be a motel that I would not consider to even have one star. The motel on Sanabel island was a complete dump at a rate of over $300 a night. The air conditioner was so loud that I could not get a good nights sleep. The room was extremely outdated and the walls and Door trimmings were filthy. The walls had dead insects. The drapes and the terrace were filthy. There was so many noseeums that even with protection I was bitten up terribly. The breakfast was a real joke which they brought to you every evening in a basket.
The previous time I booked a room before taking a cruise. When I arrived at the hotel my reservation has been canceled. Upon calling booking.com I was told that the hotel canceled my reservation because they had a problem with my credit card. This was not true as I immediately booked another hotel with the same credit card. They expected me to contact them while I was on a cruise on a ship in the middle of the sea. I'm sure that although I had made my reservation months ahead of time the hotel found new customers that would pay them more for their room and so decided to cancel my reservation.

I decided to go on a short stay on a small hotel, in the site, the hotel seemed nice with nice looking rooms, clean linens and a welcoming guest room; I booked the hotel; alongside adding "English speaking guide needed". However as I looked at online reviews I decided to cancel the hotel and get charged for that (about. Luckily I never give Booking.com any credit card or debit card details (as I do not have a credit card), so I decided to ask booking.com about this, no answer. So I go to the area and contact the hotel in-person. As I entered the hotel it is horrible, it is run-down, shabby. In addition, owner can not speak english(thank god I cancelled), luckily I do speak broken version of the local language and google translate. The owner decided to waive the cancellation hotel fee. However until now I am still confuzzled with the fact that they need to charge it or that due to miscommunication I still need to pay the fee. I have just wasted my time and money.

False pictures and confusing policies? Nu-Uh, NOT RECOMMENDED AT ALL

Booked room through booking.com. Drove 5hrs to hotel, only to find out that they never received the reservation. Hotel is sold out and every surrounding hotel is also. Called booking, finally after 45 min a clueless agent answered the phone. Gave some bull$#*! excuse! Memorial Day weekend spent driving 10hrs. What a waste! Had to turn around and drive back home. This "company" if that's what you want to call them, should be put out of business. Never ever use booking.com again! B

Used the site for a family mini vacation and the day before our trip they called to cancel our reservation for the hotel we booked stating there were no rooms available. Called the hotel directly and they had never received our reservation from booking.com and stated they DO have rooms available. Tried calling booking.com but after 20 minutes of waiting for a rep, decided to book through another site. Called hotel back and they received the new reservation. Received an email from booking.com offering another hotel as an equivalent but it was a 3 star hotel and we had originally booked a 4 star place. This is unacceptable, we booked way in advance and received confirmation of our stay only to have it cancelled the day prior to travel. Never using that site ever again...

Want to make a reservation? Keep AWAY from Booking. Using booking.com at your own RISK. With booking.com, you'll be NOT booked.

Made a reservation nearly a week ago on booking.com. When I tried to check in today, the front-desk staff told me that there's no related reservation for me and all rooms are booked. He asked me to call booking. I did so. I kept calling booking for nearly 15 minutes and finally a guy answered my call. And, he hanged up after checking my confirmation No.# and PIN. I thought it might be bad connection so I kept calling again and again. After about another 10 minutes later, the front-desk staff asked me, did Booking.com told you anything?
I said, no, they hanged up after checking my reservation information.
The pal said they(booking.com) just call the front desk asking me to tell you stop calling them! I ask why they don't call you and try to solve the problem. They hanged up, too!

Then I knew why nobody answered my phone, because they didn't dare to tell me they messed my reservation! And then I realized that I'd better find another hotel available immediately. Otherwise, I'll be sleep in the street!

Want to make a reservation? Keep AWAY from Booking. Using booking.com at your own RISK. With booking.com, you'll be NOT booked.

I have booked row rooms in an hotel for a short break with my family in Bruges.
I have specifically requested connecting rooms or side by side for my children.
When arrived, the hotel was not informed of our request and they offered us two separate rooms on two different floors.
First it was a motel and not hotel as advertised. Second we would keep the kids on a different floor on their own.
We did not received a communication that our request is not accomodated
When I spoke to booking customer service, the agent confirmed that I had a request on the system and she is sorry and try to find another alternative if I convince the hotel to refund. The reception team went out of their way and helped and agreed to refund. Then I was passed to another agent and she was not helpful at all. I asked to speak to the booking manager and I got a very arrogant lady 'Rosa' claiming that I did not. Request connecting rooms or side by side. I informed her that I have an email confirmation with my request and the previous agent mentioned reading from the system that it was requested but was not passed to the hotel.
False representation of an hotel being expensive motel with very low quality, separate rooms meant that we had to split my wife and I to share different rooms and insulting booking.com staff. Will never use again.