Booking.comReviews 4,273

I booked a room for my son in law. They did not send me an email regarding the confirmation number. I needed to cancel the room. You can't reach them unless you have a confirmation number so I used another one for a future trip. When I finally reached them they said they could not help me without a confirmation number. I explained the situation to them but they said they could not help me. I sent numerous emails explaining the situation and each time the response was PLEASE GIVE US THE CONFIRMATION NUMBER SO WE CAN HELP YOU. I called the hotel and they said they could not cancel a reservation made by a third party booking company. The only address they have is in Europe. I wrote them and never heard anything. After spending literally 10 hours on the phone and sending emails to them, I was never able to get anyone to cancel the reservation and was charged a $260 no show fee.
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Property booked in Llandudno Wales was misrepresented in photos on the website. Upon arrival, we decided not to stay because the bedroom and bathroom were unacceptable. We immediately notified the property owner and booking.com but they were (and still are) unwilling to refund our full payment for the room. Customer service has sided with the property owner (who has misrepresented the situation) rather than the customer. We will never trust BOOKING.COM again!

We booked a Hotel in Sevilla call Triana Duplex HSH. When we got there first thing we saw was huge cockroache live, even the woman opening the door was completely horrified by it. We wanted to leave but the owner offer to clean and explain that having pest is normal because is a bottom floor and that we should know this is a possibility, and that she would not give a penny back. We wanted to leave of course as it was clear we would be living with pest. Booking.com call us and at the beginning without not even listening to our side pretty much told us we were wrong, and that because the owner had offer a solution (cleaning) and we had rejected it was our problem and they would not do anything about it, after booking.com offered 25 euros on our next booking. I though that all places were supposed to be cleaned already, so clearly the problem is such that cleaning is not enough, and booking.com is not doing anything about it after knowing the situation. No advisement or anything similar on the site. As of today I have not been able to provide a review. We are never using booking.com again, if you have a problem they will not help. Reality is that you can book most places directly and should use tripadvisory for reviews.

Warning, Booking.com blocked negative reviews. I had a confirmed booking at a hotel in Thailand and arrived at the hotel to discover that the hotel did not have a room for me because they had decided to give it to someone else who arrived earlier than me. Naturally I was extremely upset. I complained to Booking.com (who essentially did nothing) and also left a negative review of the hotel on the Booking.com rating system. Booking.com blocked by review because it was negative. I contacted them to explain why I had left a negative review (basically because the hotel did not have a room for me as per my booking) but they still refused to allow my review to be seen on their site.

It seems an extremely unethical business that deliberately blocks negative reviews of the hotels they feature on their site even when the hotel's performance justifies a negative review. So at the end of the day, the hotels are Booking.com's customers while are the paying guests are not. Booking.com will protect their customer base but not the paying guest

We booked through Booking.com our trip to London. We were a group of 8. We booked Great Marylebone apartment. They provided us with incorrect address and information. We realized it at 11pm when we were looking for the apartment. We had no place to go in a foreign country. It was extremely stressful and worst experience of my life. The next morning when I sent them an email, phone call came and we realized that they( Booking.com) provided us with incorrect address. Can't imagine how they could have done that! They did not apologize or anything but cancelled our booking. We had to make arrangements for the whole group at the last minute and because of booking.com costed us a lot of extra money and definitely a lot of extra Unrequired stress. Booking.com is highly unprofessional and their customer service sucks! They did not help us out in anyway although they were the ones who made this mess in the first place. BTW, the address to those apartments still shows up as 50 Bell street on our booking page; although the actual address is 42 Bell street. HIGHLY UNPROFESSIONAL, will not use them again and will definitely not recommend it to anybody.

I had the filter - lowest to highest price set when I browsed booking.com. It showed a hotel priced at $154 and then a price in bold lettering $170 at the end of booking. I confirmed the booking. When I checked in the hotel, I was told to pay $200. The receptionist informed me that the tax and service charges are not included. Looking at the confirmation from booking. Com, I realised that in small print, it added this amount. This drip pricing practices is totally deceptive. I will no longer go through this site.

After making a booking that was offering free cancellation, I did then choose to cancel as I found a better accommodation that suited my needs better. I made a new booking & canceled the old, all on the same day. I later found that I was charged for the original booking (cancelled) & the new booking (fulfilled) despite both bookings being for the same period. I've tried without success to resolve this with the company but I am just getting the run around. In my experience, this is a very unscrupulous company who have shown no interest in resolving the duplicate charging I have encountered & so I find myself down a significant amount of money & I am now having to seek alternate ways to recoup the lost money. I will NEVER use this company again.

Made a reservation at Foxwoods Tower through booking.com. A mistake was made on the reservation date and the room/service was never used. Source of the problem is unknown. Booking.com assumption is it was the customer's fault. Customer paid $241.00 for nothing. All I can say is buyer beware. I recommend going to the service provider directly and circumvent this website because they will only take (steal) your money. I will never use booking.com again. Once bitten twice shy.

I would like to say that I am extremely disappointed with the service from booking.com and how your customer service can ruin the good perception about a company in no time.
I had a reservation in place. They sent me an email stating that the reservation would be cancel if I do not update the payment information.

I update the credit card details and then apparently they had problems with the payment again.

They send me an email cancelling my reservation without even checking that I had updated the credit card details.

I called the customer service number to explain the situation and to solve it and the reply I get is that is that the reservation has been cancelled.

I ask whether the person can make it right now that I am the phone and with many other credit cards that I possess to solve the issue and he says that no. And that the price would be the one that is currently available.

I find this showing COMPLETE lack of interest to support the customer and zero willing of do any effort from booking.com specially when they can just contact the property and state the problem and say that a new reservation on the exact same terms as the original one has been reinstated.

I also asked the representative to speak with a manager and his reply was that a manager would not be able to change nothing and that instead I should just focus in calling my bank to solve my financial problems.

AVOID AT ALL COSTS.

I made reservations through BOOKING.COM several months in advance for a handicap room with Quality Inn near Nashville, TN. The reservation was confirmed for the two bed handicap room. Once we arrived at the Inn: Found out when we arrived that while Quality accepted bookings from third party (Booking.com) they DO NOT HONOR any requested needs. We requested and got a confirmation that we had booked a "handicap room" with two beds. At first the desk clerk, stated that we did not get that confirmation and Quality does not recognize any third party's confirmation,. She insinuated we were wrong or lying. This Quality Inn was reviewed separately for their poor customer service, cleanliness and poor cleaing service.

After booking hundreds of rooms for our company the first time we asked for any help we were treated like fools and booking.com fabricated a response from the property. We just wanted our money back but they tried to fob us off with 40% refund.
We were not provided with the address of the hotel or a working phone number. My guests couldn't find it and had to stay elsewhere. Booking.com refuse to refund and refuse to provide any details of their correspondence with the hotel despite our Freedom Of Information Request. We have taken out a small claim against them as it'[s a matter of principle

Makes it easy to find suitable accommodation for wherever you're travelling to. They always have a good range of choice and prices, with good info and reviews on each property to help decide. Would recommend the app for an extra ease in making and managing bookings when on the go. Also was a nice bonus to get £15 after a recent booking for using a friend's referral link.

If you're going to make a booking of over £100, feel free to use my link to do it and you'll get £15 back too. Even if you already have an account.

www.booking.com/s/34_6/75cb428e

Never ever use a third party booking service, if you book direct changes are done with no fees. Booking.com ignores emails, blame the hotel for ridiculous inflated fee charges for changes in dates etc. make no effort to help you in any way shape or form, don't care that flights are delayed, deaths in a family etc. they string out contacting you so it takes weeks to get simple answers from them. They only h e contact details for their office in Amsterdam, fat lot of good that is from Australia. DONT USE BOOKING.COM

We asked for help on a name change which booking.com simply refused to do based on policy. They wouldn't even pass on the name of the third party supplier which ended up being AGODA as it was written on the confirmation email, which makes me wonder, why couldnt they give us the name? Simple laziness and poor customer support. In the end, we dealt with Agoda and directly with the Hotel and they were very helpful... which made booking.com look even worse.

I recently made reserved an Airbnb in Wales. I received a confirmation from Booking.com. I thought that meant I actually had the house reserved. Three days later, I received an email from the property manager stating if I didn't call the phone number listed by the next day, they would assume I was merely inquiring, and my booking would be released. I did not see this email before the stated deadline. I call Booking.com customer service and spoke to a very nice gentlemen who reviewed all the information and assured me that the property could not cancel as they did, and that they had to honor the booking.com reservation. I was assured it was going to be okay. This cycle has happened TWICE and I still don't have the place reserved. Booking.com shows is fine--property sends me notification that it's been cancelled. Frustrated beyond belief with this process!

I have been trying to contact Booking.com to recover monies that were promised to me over 3 years ago!

I have called, emailed and even requested a call back on their website and nothing! Apart from an email saying that the booking was to long ago. Even though I still have all the relevant documentation from the booking and the email stating that I will be entitled to a refund!

Can someone please contact me, or send contact details for me to call or email where I will get a response!

Regards

The company is run by cowboys. The members of staff are a joke.

I received a "courtesy call" at 8pm on a Sunday after 3 and half weeks waiting for a refund, to be told it would take a further 15 days to receive my money.

I've been told it's procedural and I was told I knew nothing about how banking works, and it was impossible to do it quicker. They are full of nonsense given they double charged me before and returned it with 1-3 days.

Trusting their reviews I booked into a 4 star hotel which was in worst condition with hostile staff. They took my money before even seeing the room and then refused to refund me! I posted my review and booking.com refused to publish it on their website: No wonder there was no negetive reviews of this shamble hotel on their website. This happened a couple of times before too but the hotel was never this terrible. So after 9 years, I've decided never to use booking.com again

Booking.com took my money BEFORE the got damn booking was confirmed and now they claim they will be holding my money for 7-12 days. What a fuggin joke. Here I am hyped af to travel and now they hold my money... go fug yourselves honestly. I even read that others have the same issues and you are not willing to help. Shame on you honestly what a peice of... company. I am never using you again if you don't send back my money. And that's a shame cause I am going on a backpacker trip. Its the whole damn reason I booked in the first place. You're horrible