Booking.comReviews 4,273

I travel a lot and use various booking sites. During the last two bookings of mine on Booking.com, beautiful pictures were posted of the rooms that I booked, but when I arrived were filthy. During a pandemic, this site should be more in-tune with the facilities that they promote and should look into and not promote dirty facilities with poor reviews. During one booking, I was charged a cleaning fee for a room I never stayed in, and was not entitled to any reimbursement because they had notified me of my cancellation status TOO LATE. This is unacceptable customer service and business practice, particularly during a pandemic. Use the other travel sites.

We rented a condo, due too covid 19 the destination city was locked down, canceling our trip.
Booking. Com charged us half of what we paid too book the condo. Imagine that 50% i didnt know logging a few key strokes was so labor intensive and expensive. Watch these folks they have disclaimers up the wazzoo all aimed too screw you, the consumer. Go some place else.
Thank you

When I canceled my trip booking kept saying it is up to the property if i get a refund while the property said it is up to booking. I called Marriott headquarters and was told booking buys the rooms and after that everything is up to booking. So why do they keep saying it is the property. I filed a dispute with Capital one. They are handling it now. I am not sure what makes me more mad, getting ripped off $500 or the constant lies.
They have more than my deposit and kept it all.

Booking.com has the worst customer service: they never investigate any issue, they don't respond in time and when they do respond - they provide irrelevant "canned" responses. Each time you get to talk to a different person - that is if you are lucky to get to a live person - who has no clue, and often different service reps provide different "resolution" suggestions none of which works. I have had a huge issue with booking.com last year and lost $2,374 because they have setup my host account incorrectly - as a hotel- (and different from my other 2 host accounts) without my knowledge, and the guests never paid and it took me a month to discover because I did not suspect it would be setup wrong "at booking.com discretion" per one of their representatives. After countless hours on the phone and emails they finally fixed the account setup but never refunded any money nor attempted to collect from guests who stayed and did not pay. This year again the issue was with them refunding the guest which I informed them to not refund. Took them 2 weeks to respond and by then of course a refund went out and there was no way to collect it back. Horrible customer service. Don't know why the stock of this company is so high - there are definitely in some shady business and not to be dealt with...

Unfortunately, due to extremely poor customer service I will never use Booking.com again. The representatives will refuse to connect the consumer with management, and if you are told they will connect you - they will disconnect the call.

Representative Pablo G. Raised his voice and argued with me for 10mins about how he would not allow me to speak with a manager.

In regards to price matching,
I sent the company a link as well as screen shots to the same room on Expedia which was $100 less. The Booking team did not respond until 48hrs later, after which the room was no longer available and DID NOT PRICE MATCH.

Horrible service, unprofessional, and would not recommend.

Consider Expedia.

If I could give them zero stars I would. I tried for over a week to change hotel reservations. Did the request on the website, then was told to contact the property. Contacted the property, they said to call booking.com because the have to change the dates. CALL WHO, you find me the 1-800 number for booking.com, there is none. Finally got it changed the day we were arriving. Already had conformation from the hotel they would accept the date change (Wed - Sat instead of Thurs - Sun) with no added fee. Booking changed the dates and then charged me a fee of 65.00. I told them the hotel said there would be no change in the price. Booking said they called the property and that this was the price that was given. I called the property directly after the dates were changed, no one from booking.com ever called them, so they lied. Do not use this Service. Oh use it to look for hotels YES, but then call the hotel and book directly with the property. You will thank me later.

I booked 2 places with Booking.com and they BOTH were not acceptable. The 1st one, I didn't feel safe in. Good area but people who stayed there were drug addicts and prostitutes. The condition of the hallways showed poor maintenance if any. I went to the place and because of the "Non-refundable" booking, they said they couldn't do anything. The 2nd one was good enough to sleep but the shower was terrible the water was inconsisent and spotty. Customer service basically responded "Sorry due to our policies" they can't do anything.

No quality control that they just care about booking rooms and that's it.

We booked a trip to Canaan Cliffs Glamping nest Zion National Park through booking.com. We booked about a week and a couple days before our trip. We continued to look as the days went by for any form of confirmation from booking.com or the camping site. Nothing! No charges had been accrued to my CC and time was running out with no assurances that we had a place to stay/camp when we arrived. Attempts were made to contact Booking.com, but without a confirmation # or transaction # they are not able to help. Canaan Cliffs Glamping was also unavailable/void of any human contact and phone would ring and ring and eventually go to a voicemail... no need to leave a message though because no one gets back to you. I had to book elsewhere because we were leaving to Utah with no apparent place to stay. I was texted at 8:38pm the night before my stay by SOMEONE that said I was going to be in so and so tent/campsite #. I told them I was not going to stay because communication was horrible. I was charged because Booking.com is nonrefundable... even when they don't execute their end of the contract. Don't book with either of these money grabbers. Horrible customer service and integrity.

The landlord from there. Clive pyott. Hit me stole 3days of stay money. And was trying to own n groom me. Knock this back he had the balls to slap me cos im very unwell mentally. He tried to offer his bed n kiss my neck. Thought i would depend on him n believe i wouldnt knock him bk. Dont want this to happen to other. I was on street 4 too days n mentally scarred by this. Reported and a reporter is involved n lawyers. Please do not use his properties