Booking.comReviews 4,273

I reserved a room, and was double charged for a night. In order for this company to refund my over charge they wanted to charge me a cancelation fee of 160.00$ (the price of a room for one night) It was there mistake In the first place.

- Worst customer service.
- Higher rates than most of the similar websites/apps.
- No consideration what so ever to Covid emergencies.
- My Booking.com hotel reservation was done by a third party and much less than what I was charged by Booking.com (According to the hotel).
- They refused to refund me when I tested positive to Covid-19 and gave me the run around.
- Stay away ( I would recommend TripAdvisor or Hopper.com for hotels).

Horrible! We were told we didn't have a room at check in and booking was to alert us but didn't. Called to get a refund from booking and it took an hour on the phone with several hang ups to get it done. We haven't received our money but did get an email stating it would be in our account in 7-12 days. Unreal.

We booked a trip and tried to pay but their website was down, we called and they said we can pay at the resort. $123 per day
We get to the resort and they charged us $165 per day
The website said there was all this fun stuff to do and there was not. Everything was shut down and the resort was a dump!

This is the second time I book with booking.com.The first time I booked with them I paid for a HOTEL which names won't be mentioned because I don't want them to remove this review! Anyway I paid for a HOTEL and when I got there they told me that it was not for there HOTEL but was for there MOTEL ON THE SIDE STREET WITH A VIEW TO A SIDE STREET in which I paid extra for a ocean view. In which this hotel owned the motel next to them. We'll the hotel was gracious enough to fit us into a room that we originally paid for. They stated that this website was know to be little deceptive… NOW WITH THAT BEING SAID Here we are again we upgraded to a ocean view room paid the extra and we got a nice view of a side street with dumpsters all down the alley way. OCEAN VIEW MY FOOT! Again this hotel was nice enough to put me into a partial ocean view and also told me that we paid more through booking then we would have paid directly to this hotel! LESSON LEARNED HERE NEVER TRUSTING BOOKING. COM AGAIN…. WHAT YOU SEE WHAT YOU PAY FOR IS MOT ALWAYS WHAT YOU GET! It's a shame that the hotels have to take a hit or accommodate people for certain deception but again lesson learned!

Our room was advertised as having a sofa bed but didn't. On top of that the price was HIGH for this place.

I have used Booking.com in order to avoid speaking to individual hotels. When a recent cancellation issue came up, Booking.com told me to contact the hotel myself. If I have to do that, why am I paying them?!? It's been almost 3 weeks and no resolution. Customer service is useless. I contacted the hotel and they told me outright that my cancellation was ok. Booking.com is dragging their feet. I can't believe how any times I've used them in the past and now they are keeping my money. I will never use them again. I will contact the hotels on my own.

They knew I was needing a place during my brother's funeral, did not offer bereavement prices. Asked for a hotel with a pool. Did I need to specify indoor during the Winter?

Don't follow through with affiliate partnership rebate deals. They just keep your money and hang up. It's really one star review. Horrible service and just hang up on you. No further business from any of booking companies it owns.

Lined up a rental car with SIXT through them. Instructions to car rental were invalid and there was no good way to call to get a shuttle or any good way to get to their rental car center. Sent email to cancel because you couldn't actually talk to anyone. Got email next day saying they would not refund our rental.

We tried for over two hours that we will never get back before giving up an going to another rental car.

They are so disrespectful calling us name hanging up on us they even took money from my savings I couldn't believe this had happened they scam us the person name is James tsomsom

Personally I think booking.com is a bad company to work with. They sent me on a wild goose chase I live in Las Vegas and I came out to Long Beach for my birthday and when we got there they told us that they didn't even have a room scheduled for us, them we were told they didn't have any more rooms. After contacting booking.com we had to wait a couple of hours for th em to find another room. They sent me to another one and when I got there it was very low rated and in a drug territory, not to forget nasty. I spoke to the lady in the office of the second room and lucky for me they didn't have no rooms either, next week contact booking.com again to let him know that the lady said there was no rooms and he called the lady and tried to make it seem that we didn't want the room even though it wasn't even in good condition but the lady said that she never told him that we didn't want the room she told him that she didn't have any roles so from that point he never gave us our money back so I had to screwed up birthday that whole day until we went to the Westin on our own and just paid extra money this all started during the morning by the time we finally end up getting the room on our own it was night time so I wouldn't recommend this place to anyone as far as to book a vacation spot. Vanoss more money than we anticipated and someone more than likely got a free filthy room in a drug infested area. Off of our payment I wouldn't have booked this vacation for a dog.

I am very upset with Booking.com not taking the responsibility of the minimal service expected from a facility... (a) No accommodation exists at the location listed in the booking-confirmation, (b) The facility focal point confessed they do not have an accommodation that can meet our reservation of 6 people, (c) The facility did not take the minimal responsibility steps the time they realized that accommodation's referred location is wrong, means they did not actively call me to make me aware of their mistake. They simply reported No-Show, and Booking.com accepted that.
It is totally inappropriate, Booking.com preferred the un-honest information they received from the facility over my report, they did not support me and did not force the facility to provide me with the refund.

I booked a hotel with free cancellation, which I then cancelled. In their mobile app, on one page it shows the cost is X (and they charged my card X). On another page it shows the cost is Y, and they refunded Y (and ofcourse, Y is lower than X). When I contacted them - they said ask your bank. Even though the higher amount is listed on their app, in my bookings page, as the cost of my booking.

You can't make changes or cancel they tell you to contact the airline directly. The airline says they can't make changes when you use a travel agent. I will never "save" enough money with a booking site to make up for this loss. The plane has taken off and I just wasted enough time on hold to have driven.

I lost a huge amount of money because I was not able to cancel my flight according to booking.com policy, instead of the airlines. The customer service is very unhelpful and has difficulty understanding requests in general. It was a horrible experience booking with booking.com. The company policy disregards covid-19 and rights to cancellation. Booking.com doesnt follow the airline rules as expected, and its the last time I ever book with this agency.

I will never use Booking.com again. I was lied to several times. When I followed up on my concerns Booking.com told me to call the health department on the hotel I was staying at and only offered me false promises of someone calling me back within 24 hours to relocate me. They did not take an extremely situation seriously and failed to follow you. Please book through another site. I doubt they will be around operating this way. Save your self.