BookDepositoryReviews 171

Ordered a book and got Amazon autp confirmation. 4 days later and no order acceptance/despatch note from Book Depository. I ask what's up and they say they don't have the item nor can they even estimate when they might hsve it. I cancelled, yet they STILL are advertising the book as available!?! They are way cheaper than Amazon (who apparently now own them) but that's no help when they take ages to send and many days to arrive. So I order from Amazon at higher price as they state they have 9 copies in stock. Guess what? Got immediate auto confirm but 3 days on still no despatch note. Aaaargh.

I do find that I can often get books from their site cheaper on Amazon but still enjoy the website a lot. They have a decent selection. Love that they ship internationally. A lot of the books on my TBR are queer lit and some older ones aren't on the site, but they usually have new releases. Their affiliate program is really cool as well.

What looks like an incredibly professional site is actually ran by people who will purposely ignore emails so they can ship out products even if you don't want them.

I emailed the company trying to cancel an order to which they actually replied (promptly of course) to me... but didn't cancel the order. After this i proceeded to send 3 emails over the course of two days, to which the once "prompt customer service team" suddenly wanted nothing to do with me and wouldn't acknowledge my existence even through their social media websites such as facebook.

So of course, when my order gets shipped that i repeatedly demanded to be cancelled. I'm left out of pocket on the return as they refuse to pay any shipping costs to return. A policy i imagine is set up as most people wont bother returning as the shipping is practically the same as the books themselves!

Absolutely disgraceful to ignore customers and ignore their rights of cancellation. I would avoid this website at all costs.

If you're looking for a legitimate and professional business, look elsewhere.