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Bonanza

1.9

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Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 569th among Marketplace sites.

service
180
value
161
shipping
141
returns
127
quality
144
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Oregon
12 reviews
41 helpful votes
Follow Shirley M.
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Do not sell on this site. We are Ebay power sellers and we sell on Etsy. We opened a store in 2010 on Bonanza. Recently we sold an item on Bonanza. The buyer did not read the description and was not happy her item was mostly empty although it said mostly empty in the description. We explained to the buyer that they purchased an empty tin and asked them to go back and read the description. The buyer came back with very offensive language using the "F" word among other choice words. We sent a message to customer service and got this message. We are sorry you had a bad experience maybe the person had a bad day we will watch them. This was not okay so we closed our Bonanza store.

Date of experience: March 7, 2014
New York
1 review
11 helpful votes
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They rip sellers off, triple charging your credit card, they tell buyers to file instant disputes, and when you have a problem their support will deliberately lie to your face. That guy marc is a scum bag!

Date of experience: February 4, 2014
Washington
1 review
12 helpful votes
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I bought iPhone case of Coach. The product was COMPLETELY fake. Seller was so unhonest (most of sellers are so unprofessional regular people.) Then the site doesn't really helped me to get refund back. I just left my honest review with 1 star. Don't buy anything if not sure! I don't suggest.

Date of experience: February 3, 2014
Washington
1 review
11 helpful votes
Follow Laura S.
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UPDATE: got confirmation my item had shipped the very next day, seller immediately gave tracking info on request, item received within a week in perfect condition. Very pleased.

Most of the negative reviews are focused on seller actions- you should be writing that on the sellers page so people know not to buy from them. Only buy from sellers with five stars, four if you check what the reviews say.
As a buyer, site seems fine. I found a pair of shoes easily that I couldn't find anywhere else. Bought from a five star seller, reviewed 28 times.
Will update when receive item.

As for the automatic account, it makes sense to me that you are required to so that you are available to be contacted by the seller.

Paid with paypal, didn't even have my card with me. Convenient.

Date of experience: January 29, 2014
Canada
1 review
7 helpful votes
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I recently made a purchase from Bonanza and had no trouble at all. Merchandise was shipped as stated and in good condition. The site is user friendly. I believe it is the sellers that make each sales experience good or bad. I would recommend this site to others. Thank you

Date of experience: January 28, 2014
RU
1 review
11 helpful votes
Follow Den S.
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On Bonanza deceive the buyer. Do not buy on this website. I have a lot of bad experiences. Buyer run from Bonanza.

Date of experience: January 18, 2014
Pennsylvania
1 review
15 helpful votes
Follow StephenandPatricia C.
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Don't waste your time is right. I was a seller on Bonanzle / Bonanza - mostly Bonanza folks sell to each other! Via forum games and other nonsensical methods. Difficult to use, unstable platform, "programmers" don't have a clue how to fix what they break. NO BACKUP... only "hot fixes" for patching what should have worked properly in the first place. This site is a joke. If you are a serious seller... sorry but Feebay and Amazon are the only legit methods to make a living / actual $$ selling your items. To counter the fees, you have to take them into consideration in your pricing and shipping etc.
Bonanza management is immature and unreasonable.

Date of experience: January 15, 2014
Arizona
2 reviews
6 helpful votes
Follow Paul L.
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I have ben buying and selling on Bonanza since 2009. I have no complaints at all. Easier than eBay. No outrageous fees like eBay or Amazon.

Date of experience: January 5, 2014
Georgia
1 review
3 helpful votes
Follow Csaba F.
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The 2 day shipping took six days! The price was good. I will never buy from them again.

Date of experience: January 2, 2014
New York
3 reviews
21 helpful votes
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This site is a joke!
December 16, 2013

This site is a joke! Can not register. Keep getting there whoops error when trying to activate my account. An can not get back in to contact support. I thought there could never be a auction worse than ePier but this $#*! hole is the worst

Date of experience: December 15, 2013
Ohio
1 review
14 helpful votes
Follow Gemma P.
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I purchased 3 packs of razors for my husband on this site. They were mailed to an old Paypal address rather than the address I gave Bonanza.com. This seller is refusing to resend or to refund my $30+ dollars. Very frustrating.

Date of experience: November 19, 2013
Michigan
1 review
13 helpful votes
Follow greg j.
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I signed up after dealing with ebay and having bad selling experiences. This site has no traffic and I figured id sign up and pay for an account. Mistake #1.

You're better off selling on craigslist and flea markets, DO NOT WASTE YOUR MONEY ON THIS SITE IT HAS ZERO TRAFFIC!

Date of experience: November 18, 2013
Switzerland
5 reviews
27 helpful votes
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I wish I had found this website years ago. A delight to explore, so far, so good.

Nothing like the dreadful ebay.

Date of experience: November 2, 2013
California
1 review
13 helpful votes
Follow Ruth M.
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Was sent an email saying my order for a food processor was processed, money taken from my account. I sent an email to them (Josh Conner) at Bonanza saying where's my tracking number. He emailed saying oops, "... I've been in the hospital and just learned this item sold, and however I already sold this Cuisinart and was unable to remove it from my booth. I am very sorry." Says I will get a refund. I should have known such a low price and free shipping was too good to be true. Disappointed.

Date of experience: October 28, 2013
Washington
1 review
13 helpful votes
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Total scam!
October 28, 2013

Total scam! Don't buy anything form them. I would not be a bit surprised if the people running the site are most of the sellers. I bought a gift card that was never sent and the support team could care less; If it was not for pay pall who knows when I would ever get my money back.

Date of experience: October 28, 2013
Jackson B. — Bonanza Rep
over a year old

Jack, we are sorry to hear of your experience. We definitely want to address any issues you are having or have had on our side. Could you please provide more details to [email protected] so we can get to the source of the trouble? Thank you.

Virginia
1 review
12 helpful votes
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I purchased a Samsung Galaxy S3 III mini Factory advertised on the Bonanza.com web site. I paid with PayPal. I never received the smartphone. The seller did not responded to several emails.

I contacted Bonanza.com, the initial response was that I must wait 14 days from the order date to file a complaint about non-delivery. I waited 16 days due to a weekend. Today their web site manager told me that they will not attempt to contact the seller that advertises on their site on a buyers behalf - No exceptions.

(Paypal is allowing the seller until Oct 29 to respond before they will take action.)

I paid Paypal using a Chase/Amazon Visa Card, they took immediate action and placed a temporary reversal on the charges.

Date of experience: October 21, 2013
Jackson B. — Bonanza Rep
over a year old

We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout). Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that.

What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site.

As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently PayPal requires that you file a claim within 45 days from the transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:

How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim

How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee

How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza

Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza

How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI

Let us know if you have additional questions or if you need further assistance.

Nevada
1 review
15 helpful votes
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HORRIBLE!
September 12, 2013

HORRIBLE! I bought a DVD on bonanza.com about a month ago, and I have yet to receive it. I never got any sort of confirmation number or email, but they were happy enough to take the money from my account. I've tried contacting them about 3 separate times to no avail. This site is a SCAM! Do NOT purchase anything from any of the sellers on this site! If they are legit and care about their businesses, I suggest they find somewhere reputable to sell their items.

Date of experience: September 12, 2013
Jackson B. — Bonanza Rep
over a year old

We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout). Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that.

What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site.

As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently PayPal requires that you file a claim within 45 days from the transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:

How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim

How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee

How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza

Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza

How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI

Let us know if you have additional questions or if you need further assistance.

Florida
1 review
12 helpful votes
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It's more like "NO"nanza instead of bonanza
After 6 months (nothing not one single sale) took the 17% option here recently and have gotten literally no where... 6 months not 1 single sale but it is free and gets me on the google searches more often. There are ADs, I believe are anti-Nonanza, you see ADs for Amazon & Ebay on your listings to GO LOOK else where they say... so counter productive for Bonanza website sellers.
I get sales all day long on other sites, but not a single sale from Nonaza... it's interesting how all the help boards are full of people patting one another on the back and tell one another "it's Ok, it will get better" but it doesn't and I don't think it's going too either, the CEO and all the cronies post there suggestions and advice like if you just keep doing what we tell you, you will succeed... chin up, turn that frown upside down, don't worry be happy crap. What we need to succeed is traffic, nobody knows this site, or that it exists there is no promotion of the site in general. In fact we as sellers are pushed to promote the site for them... EXCUSE ME? What would my commission be paying for then? I have had in the last week 97 item views and zero booth views... how is that possible? Well not to mention before you even start out the month in review, you look like you have 40 views it's like a leader... Ohhh, 40 views! No you didn't it's a spoof on other websites I get this and more a day... woohoo a whooping 57 views a week and NO SALES let me get all excited... I sell on 5 sites and this is the only one that is completely none productive.
On the boards? Look but don't participate, yes a huge clique and you have to give up equal to your first born son to be accepted, but it's a lions den they will turn on you, just frown once and see what happens I have seen them tear people apart for asking if anyone makes any money on the website... a legit question!

Date of experience: September 8, 2013
California
1 review
12 helpful votes
Follow c j.
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Horrible nightmare dealing supersalon.com via Bonanza. The person never shipped the item, gave me a invalid tracking number, and refuses to respond to my inquiries. Bonanza won't do anything about it except tell you to "contact the seller". I will never buy anything via Bonanza.

Date of experience: September 4, 2013
New York
1 review
11 helpful votes
Follow ROD D.
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It's a scam
August 28, 2013

It's a scam. Sadly I tried it twice and both times no items are being sent out and sellers are uncooperative and non-responsive. SCAM! DO NOT BUY!

Date of experience: August 28, 2013

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States