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Bonanza

1.9

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Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 569th among Marketplace sites.

service
180
value
161
shipping
141
returns
127
quality
144
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California
1 review
19 helpful votes
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Ditto John H...
September 5, 2014

Ditto John H... This is a mini-ebay without any legitimacy. I received the wrong Item, have not heard from seller and now Bonanza has removed them from site for fraudulent practices. Unfortunately, Bonanza immediately refered me to paypal to get my refund. They essentially put frauds on their site who set low prices, take your money, and then Bonanza forces paypal and amazon to fix their problems. LAME business model; cheats. Steer clear.

Date of experience: September 5, 2014
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Australia
1 review
23 helpful votes
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BONANZA
September 3, 2014

BONANZA - PROBLEMS, BE WARNED - OR BE BUGGERED!
As a seller with some years of experience with several REPUTABLE web sites I chastise
Myself for not doing enough background checks on this INCOMPETENT DISORGANIZATION
Before giving them money.
Despite many requests for assistance over several weeks to solve my inability to access my a/c, without any meaningful or effective solution, and later, because I cant enter my a/c my request to DELETE all of my a/c's has been ignored
BUT THEY OR HE are still taking my MONEY for an a/c I cant use

Date of experience: September 2, 2014
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Nevada
1 review
5 helpful votes
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Scam!
September 1, 2014

Scam! Took my $$. Never received order and impossible to contact anyone. Scam. Fraud. Be warned.

Date of experience: September 1, 2014
California
1 review
11 helpful votes
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I OPENED THIS BOOTH 10 DAYS AGO AND HAVE FOLLOWED ALL INSTRUCTIONS, I HAVE HAD OVER 250 VIEWS OF ITEMS, BUT AS YET NO BUYERS. IT IS MUCH EASIER THAN EBAY TO LIST AND DOWNLOAD PICTURES OF ITEMS, BUT I DO FEEL THAT BUYERS MUST NOT BE TAKING THE SITE SERIOUSLY. MY PRICES ARE LOWER WITH FREE SHIPPING FOR EVERYTHING THAN THEY WERE AT EBAY BUT STILL NO BUYERS, I AM CONCERNED HOW PAYPAL BUYER PROTECTION WORKS AND HOPE THAT IT IS SUFFICIENT FOR BUYERS TO TRUST MY SITE, IF NOT IT EXPLAINS THE LACK OF SALES. I HAVE ALSO PROMISED REFUNDS FOR GOOD REASONS, PERHAPS BONANZA SHOULD FOLLOW UP WITH BUYERS FOR CUSTOMER SATISFACTION, AND WITH SELLERS ALSO, AS A SELLER I AM ALWAYS DILIGENT IN MAILING ITEMS IMMEDIATELY, BUT NOT GIVEN A CHANCE.AS OF YET.

Date of experience: August 15, 2014
Alabama
1 review
22 helpful votes
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Beware...
August 2, 2014

Beware... A lot of fraud going on with this site... User Lattigr is using my ebay pics to sell their Louis Vuitton bag with a different date code. Avoid at all cost!

Date of experience: August 1, 2014
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
10 helpful votes
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So far, so good
July 12, 2014

So far, so good. This is a young site is still in its "growing" stage and trying to get established. I sold on eBay for years and got tired of paying their outrageous 10% fees on EVERYTHING I sold. Plus eBay's customer support is a joke. A bunch of 3rd world country, barley speaking English, idiots. I feel this site is going to be a HUGE success, just wait and see.
Sincerely,
Recovering_addict

Date of experience: July 12, 2014
GB
1 review
18 helpful votes
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I never sold much
July 4, 2014

I never sold much. I had many items and I would sell in a year what I would sell in two weeks on Amazon. I was removed because I filed a complaint with the BBB that Bonanza reimbursed me. They charge you for items that a buyer never pays for. The scam works like this... you need to approve a pending sale. The buyer never pays or responds to any email. If you don't notice it. Bonanza charges your credit card and that is that. Prior to that I found their customer support decent and I thought I was dealing with people.

I sold less then ten items in 2 years.The fact that I was able to transfer my items from Ebay made it fairly effortless.

Date of experience: July 3, 2014
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

California
2 reviews
15 helpful votes
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This is a mini-ebay without any legitimacy. I ordered a tent and it never arrived. The seller never returned my attempts to contact her. Yet she took my $70. Unfortunately, Bonanza immediately refers you to paypal or amazon to get your refund. They essentially put frauds on their site who set low prices, take your money, and then Bonanza forces paypal and amazon to fix their problems. LAME business model; cheats. Steer clear.

Date of experience: July 3, 2014
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
16 helpful votes
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If I could rate this site a 0 I would. I purchased a rolling bag June 3,2014 and have yet to receive it. My paypal account has paid the seller and yet I still have no bag after contacting Emily Hubbard (the seller) 3 times... her reply "the bag is on the way" similar to "the checks in the mail" HAH!
NEVER EVER BUY ANYTHING ON THIS SITE! I just lost $50.00!
Judi

Date of experience: July 3, 2014
Jackson B. — Bonanza Rep
over a year old

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Florida
1 review
10 helpful votes
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We are happy with Bonanza web site as a seller so far.
All transactions are easy and customer service is helpful.
Even we do not sell much on this site but a new source for us to expand business.
Thank you BONANZA!

Date of experience: June 17, 2014
Massachusetts
1 review
11 helpful votes
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I bought a present for someone online. I'm usually really leery of making purchases on the web. I accidentally gave the seller the wrong email address to confirm my order, I was kind of concerned when I hadn't seen an email come through. Contacted Bonanza right away I received an email back. Constantly In communication with me, help me resolve my issue. I would most certainly recommend and use them again.

Date of experience: June 13, 2014
New Hampshire
2 reviews
15 helpful votes
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I love my Bonanza!
June 13, 2014

I love my Bonanza! It's a smart and fun place to shop without any hassles. It's easy to open up a store booth and list your wares, and download your photo's. There are no hidden charges such as eBay always seem to have with their constant changes in wanting to improve at the sellers expense. With Bonanza, you don't get that. And each and every day there are new people joining where you can "welcome" them with a message. It's nice knowing that there are still a few kind and caring auction sites out there that don't take advantage of you and are quick to assist should you need their help. This is a young growing company that has a lot of potential to expand and reach out to those who are wanting to buy and sell in peace without the unnecessary drama stirred up that eBay seems to deliver. One gets tired of that nonsense. Bonanza displays a home-bodied atmosphere where trust and integrity comes first. And they really do care and value their sellers and buyers. "This is the type of company that I would love to work for." My ten-star review!

Date of experience: June 13, 2014
Washington
1 review
6 helpful votes
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I love shopping on Bonanza. I have never had any issue with receiving any of my purchases. Thank you for being there Bonanza!

Date of experience: June 10, 2014
Florida
1 review
11 helpful votes
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I have been a seller on Bonanza for 5 years. Maybe the sales are not as high as eBay, but then there is no insert Fees. YEAH. And I can use this site to keep track of my items which is easier than eBay which is a pain! I wake every morning and collect my Bonanza TOKENS to use for selling fees. I love Bonanza and am sorry others have had trouble. Please don't let a few people influence you from trying Bonanza.

Date of experience: June 9, 2014
Washington
1 review
18 helpful votes
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I never write reviews, but this site is TERRIBLE! Complete waste of time and money. Seller scammed me out of iPhone case, no response from Bonanza, and way seller setup delivery time made transaction dispute with Paypal not possible. People that run and own sites like this with no accountability are scum.

Date of experience: June 7, 2014
Virginia
1 review
13 helpful votes
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Terrible site
May 29, 2014

Terrible site. Take no responsibility for sellers actions. Customer service is polite, but are worthless, just sending you a bunch of links that do nothing for you. Will never make the mistake of using this site again.

Date of experience: May 29, 2014
New Jersey
1 review
13 helpful votes
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I purchased Iphone from them which never got delivered.
Have lot of fake sellers and bonanza does not bear any responsibility after setting up dispute.

Although I wasted my lot of time but my money got refunded, Thanks to Paypal

Date of experience: May 13, 2014
Texas
2 reviews
22 helpful votes
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I sold an item, buyer never paid and when I requested a refund for $12.00 a as/ss Named Railey suspended me? I am glad I got this person info to report to the local police for fraud. Bonanza wants to make money even if the buyer never paid for the item. I will stay with Ebay, Amazon and Ioffer. They are decent and not a bunch of dishonest people. Btw, Mark replies to those comments saying file a case throught BBB and then they never try to resolve any issue.

Bonanza does not get any traffic. I don't care about getting friendly from them and I am not making any money or sales. Amazon charges for pro sellers but they have a lot of traffic. Bonanza charges $50.00 for a pro account and no sales? WTF?

Do not move your stuff to Bonanza, read all reviews over the internet. Type "Bonanza Reviews on Google " and you will see all the fraud, dishonest and illegal activities they have done against people.

Date of experience: April 14, 2014
South Carolina
2 reviews
17 helpful votes
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We are power sellers on ebay, moved our 3000 items over to Bonanza last week. 6 sales so far (in 3 days). We of course are not doing near the volume we do on ebay, but we are very excited for another outlet to sell our items. The site is young, as was ebay when we started with them many, many years ago...
Please read the reviews with a grain of salt. To the seller who complained about a bad buyer... why in the heck are you selling empty boxes? You get out of it what you put into it.

Date of experience: April 9, 2014
Maryland
6 reviews
41 helpful votes
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Don't waste your time
March 13, 2014

We switched some items from ebay to bonanza. Sales are horrible. Then they reduce your views so sales go down one day and then tell you they added turbo traffic and sales increase 400% to charge you higher membership fees if you join but they never really go up as they reduce sales to make it look like a big jump when they just go back to normal daily limit, this is unethical and probably a fraudulent practice. Ebay reps told us it the feds are investigating same complaint from numerous sellers. We are in the process of putting listings back on ebay where we do over 100 sales per day. We pay 16% in fees and also membership costs so our average fees are over 25% Bonanza doesn't generate any sales. You have to pay 16% for google, nextag, etc to get views. They request info and don't even have a FAX machine. Very unprofessional site. Paypal even told us to stick with ebay. We should of listened. GO DADDY said same thing as they don't even do their tax info on bonanza accounts which is the big red flag.

Date of experience: March 13, 2014

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States