BonanzaReviews 944

I purchased software from a vendor on Bonanza. Shortly after paying through PayPal, I get an email from Bonanza support, it informs me that I have made a purchase from a fraudulent vendor. I am told that they have removed this vendor from the site due to past frraudelent sales. Bonanza would not refund my money, instead told me to get with PayPal to get a refund. Open a dispute resolution. I feel the site owners should stand behind who they allow to sell on their site is all.

As a kicker to the story, I got back on Bonanza and was able to add this sellers fraudulent item right back into my cart. I was told that they had removed this seller form their site.
Just saying, with this kind of coincidental fraud and passing the buck, one could conclude that Bonanza is actually the one committing the fraudulent sale. I therefor no longer trust this site. Whether you are comfortable doing business is your decision, a review is after all all just a review of one customers experience..

Less than 24h after placing my first order, I received this:

"The seller has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact PayPal as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with PayPal until you have a confirmed refund."

And for Mark D, (who is apparently a Bonanza Rep), I've heard that Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

UPDATE: After filing a dispute with PayPal, the Bonanza seller (not Bonanza themselves) did not respond, and I did finally get a refund. Still a complete waste of time and unneeded frustration.

I ordered a record player, tuner, cd player combo for my husband for Christmas. I ordered it Dec 14,2015 and he opened it Christmas Day. When we used it we found the sound was very inadequate. We decided to send it back. When I contacted Bonanza and the person I purchased it from she told me it could only be returned in 15 days for the refund. I asked her to show me where that is and she could not. She offered to send for it and give me 1/2 my money back. What a business. I will NEVER use this again and if anyone shalumingu's profile run.

When doing a search for products there are more and more scammers out there. I almost was going to order from Bonanza but decided to check their reviews, thank goodness I did! How can a business receive so many poor reviews and still have an online site? I don't get it... Thank you all reviewers, I am so grateful for freedom of speech! I will look elsewhere for what I need even though they offered it a few dollars cheaper. It isn't worth the aggravation of not receiving the product and having to dispute it through the credit card company. I will order from a known and reliable source.

I ordered 4 items through Bonanza on the same date. Two weeks later I have received tracking information for just 1 item which should arrive today... keep fingers crossed. 1 item supposedly was shipped but no tracking information was given. I have contacted the seller several times but am not hearing back. Bonanza did notify me the other 2 items' sellers were banned from their site now and I put in a claim through Paypal to get my money back. This seems to be the way Bonanza works... we provide you with a boat load of fraudulent sellers and if you have a problem we don't care, go to Paypal or go to BBB to file a claim which I'm sure will be the response I get from the Bonanza idiot replying to all these negative reviews.

Hello I ordered a hat on December 4th and of course my money was taken and then two days later I got a email saying the hat was not there and to pick something different. So then I sent reply stating I was looking for that specfic hat and just wanted my money back. But now it's December 21st and I sent multiple emails asking for my money and still no response and still no refund. What made me so upset was that why allow me to buy a product that wasnt there. Never again will I use this website ever again

I tried the free 30 day trial thinking it was actually going to be free but they took $290 out of my bank right away. Me and my wife have sent 6 emails so far with no response, tried the live chat that doesn't work and called the phone number that nobody answers. Have you guys ever heard of the "Buyer's Remorse" law? We have 3 days to cancel any contract and yes we're still in that window but getting someone to talk is impossible.

OK, I have been selling on this site for just over 5 years and I can truly say my sales are pitiful! I sell on eBay and about 90% of my stuff sells there. Not sure WHY I only get about a dozen sales a year with Bonanza. It really makes no sense. I like their booth setup and now they even import your listing on eBay. However, if the item sells on ebay, it doesn't get removed from Bonanza so you really have to keep an eye on your listings. It's too much work but since I am already set up, I just leave my stuff there and every once in a while I get a sale. For new subscribers I would say it's probably not worth it. If you really want sales, unfortunately eBay is the only place I have found to get them. Yes, you pay a lot in fees but your items also sell so you can't argue with sales. I sell about $500/mo on eBay and have been selling there since 1997. I keep hoping my sales will increase on the Bonanza site but it has never happened. I do have people clicking and viewing my items but NOT buying... Maybe you only get sales if you pay for one of their subscription services. I don't think its worth it for me. I their lower level subscription service for $25/mo and got nothing!

If you cant figure this out on your own, read all these reviews. It has multiple issues. No client support... send all the emails you want. They do not and will not stand behind their buyers. Totally worthless

Oh and before ol Mark D chimes in with the canned response they/he has for everyone. Here you go!

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Lol. This is the answer to all their problems

I started selling on Bonanza because Ebay limits 30 entries per month before they start having fees of $0.30 each. I have thousands of new un-used HVAC parts to sell. At first bonanza seemed good with their low fees but when it comes to problem solving such as shipping outside of the country, or customers cancelling their purchases you have to spend hours trying to resolve the problems. Sold a part to someone. In the process they cancelled it. So we refunded them their money but still got a fee from bonanza because they don't process their own refunds. Long story short still fighting bonanza's customer service for their fee via email. Yep they don't give out any 1-800 numbers for good customer service.

I am a long-time eBay seller with a rather large store. I do about $3000 - $4000 in sales per month on eBay alone. All of those listings are also listed on Bonanza. My monthly sales on Bonanza? Almost ZERO. The ONE item that I sold in the past 3 months ended up being purchased from someone in another country, and Bonanza gave me no option to charge the appropriate shipping (they simply used my domestic shipping price). When I was finally able to reach a rep (which you can ONLY do via email - they do not offer phone support) the response was, "too bad, you have to ship the item, the customer doesn't want a refund - they want the item". My response was "Unless you're standing behind me with a gun to my head, I will NOT be shipping this thing halfway around the world for $3.05". ZERO seller protection, ZERO phone support, ZERO buyers. Stick with eBay and let this joke of a "competitor" fall away into obscurity where they belong.