Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bonanza

Bonanza

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Bonanza?
grey stargrey stargrey stargrey stargrey star

Bonanza Reviews Summary

Bonanza has a rating of 1.9 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bonanza most frequently mention customer service, credit card and phone number. Bonanza ranks 569th among Marketplace sites.

service
180
value
161
shipping
141
returns
127
quality
144
This company does not typically respond to reviews

We monitor reviews for authenticity

Ohio
1 review
9 helpful votes
Follow Lillian S.
Unfollow Lillian S.
Share Review
Report Review

I had a business account there on free 30 trial, then I figured out that customer service was worse than every place in the world. I canceled my account before 30 days passed and they still billing my bank account. I sent emails, called many times and not answer from Bonanza at all. There is no place to business or to customers at all.

Date of experience: May 20, 2017
Minnesota
2 reviews
1 helpful vote
Follow Marie D.
Unfollow Marie D.
Share Review
Report Review

Excellent and trusted marketplace to sell. Excellent, helpful customer service. Excellent "Turbo pack " to grow your business. Excellent low fee's, with greater profit in the seller's pocket. All I can say is Excellent in every way. Thank You Bonanza Team for all your hard work continually improving and up-grading to make this marketplace #1. Best Regards, Marie D.

Date of experience: May 19, 2017
Texas
1 review
10 helpful votes
Follow Kevin T.
Unfollow Kevin T.
Share Review
Report Review

I signed up for a Bonanza account years ago but never sold anything there. I tried to log in a while back to make a purchase and now they claim I owe them $8 from 2010 (though they can't provide any specific details to why I owe this) and a $25 reinstatement fee. So they want me to pay them $33, just to gain access to their site so I can make a purchase. If sellers out there are wondering why their items aren't selling, this could be one big reason for it. I'll be taking my business elsewhere.

Date of experience: May 18, 2017
New York
1 review
5 helpful votes
Follow Pilr A.
Unfollow Pilr A.
Share Review
Report Review

Is hard to understand what kind of website is Bonanza or how it is manages? Like some people already wrote their disconform about Bonanza or its retail parties, this website has very nice items or merchandises,... but I realiced that some of them are taking adventage from us selling iteam at higher price. Any way, we have the choice and if we choice to buy from them, it is not a way to make complain about. Also, How this site does not have a way to get contact we their custumers? It is really very strange and very risky for us especially when we are giving our personal information to many people or parties even we don't know how trusty really is bonanza.com. Unfortunately, this issues affect everyone, We as custumers and those retails who sell their products through this website. Please Bonanza, if you want to success into the E-commerce and being another Amazon.com... change your strategies and be a trusting site.

Date of experience: May 15, 2017
Missouri
1 review
1 helpful vote
Follow Bernita T.
Unfollow Bernita T.
Share Review
Report Review

I received my dress and was extremely impressed with the quality of it. I got this dress to wear for my granddaughter's wedding and it is gorgeous. Everyone who has seen it loves it. I am loosing weight and wanted the dress made so that it could be easily adjusted to accommodate the weight loss. They had no problem honoring my request in a timely manner. If I have another event anytime soon I will order from Sarahdress. I highly recommend this company.

Date of experience: May 11, 2017
California
1 review
13 helpful votes
Follow robert w.
Unfollow robert w.
Share Review
Report Review

Bought Office 2016 but couldn't install. Tried to work with these folks but they seem to have poor communication as several days would pass without response. Things like "sorry but I was having problems with the internet... I'll send you the product key soon". Finally had to cancel my order and request a refund. Bonanza must mean "incompetence" in business language. Is it Bonanzo or "BOZO"?

Date of experience: May 10, 2017
Montana
1 review
3 helpful votes
Follow Lora W.
Unfollow Lora W.
Share Review
Report Review

Crushed noodles
May 5, 2017

I know this sounds stupid but nobody buys noodles hoping for confetti! Ordered 6 boxes of pappardelle noodles (which I cannot buy in my locale) and they came almost pulverized which negates the entire purpose of purchasing them! Not sure if they were shipped that way, or if they were in the UPS plane crash in WV (not actually possible) but they are virtually useless. My other two purchases from Bonanza were fine.

Date of experience: May 5, 2017
Michigan
1 review
1 helpful vote
Follow Esther J.
Unfollow Esther J.
Share Review
Report Review

Easy site to navigate. Purchased ultra slim can coolies. Well made and arrived in just a few days after I ordered them!

Date of experience: May 4, 2017
California
2 reviews
0 helpful votes
Follow Alfred W.
Unfollow Alfred W.
Share Review
Report Review

I ordered through bonanza.com Grommets, #3 Black Oxide, Plain w/ Washer, 7/16" Inch Hole and the quality and quantity was above and beyond my expectations. The delivery of the product was timely, pricing less than e-bay or Amazon, this was the only site that had the color I needed. These grommets were used to modify my work uniform for radio earpiece use. It was a modification that was shared with fellow employees. Since I provided them with the NW Tarp & Canvas site (bonanza.com) I am sure they will utilize NW Tarp and Canvas for these items in the near future.

Date of experience: May 4, 2017
Florida
1 review
1 helpful vote
Follow Cheryl D.
Unfollow Cheryl D.
Share Review
Report Review

Great website!
May 4, 2017

Purchased a beautiful MK tote from a seller on that site, very nice genuine product highly recommend.

Date of experience: May 3, 2017
Washington
1 review
2 helpful votes
Follow Justin W.
Unfollow Justin W.
Share Review
Report Review

As a casual seller, I sell 4-5 items a month on Bonanza. I also purchase about that many as well. Never had any problems as a seller or as a buyer. The importers made it easy to bring my items over. Also a big fan of the risk-free advertising options. Been on Bonanza for over a year now and will definitely keep using it. Would recommend to all!

Date of experience: May 3, 2017
Kansas
1 review
8 helpful votes
Follow Amie B.
Unfollow Amie B.
Share Review
Report Review

Don't waste your money on this site I ordered an item and they shiped this item to another state where I don't live. And is trying to tell me they shipped it to the write address they tracking tells the addres where it was shipped and lucky me I work for the post office so I was able to get the address where it was shipped and now the are under investigation.

Date of experience: May 3, 2017
Wisconsin
8 reviews
35 helpful votes
Follow Bo X.
Unfollow Bo X.
Share Review
Report Review

I have sold or sell on a few other platforms like Bonanza. What makes Bonanza stand out to me is their customer service. They have the best customer service I've ever dealt with when I have needed any sort of help using their website.
Their platform is also easy for sellers to work with to list or edit items for sale. I love that I can have all of my listings from Ebay or Etsy or. Csv file transfer to Bonanza, including listing title, variations, listing details, pictures, price, etc. I love that I can list as any items for sale without per item fees (like other places do). I love that I can choose how much I'd like Bonanza to advertise for me and whether I'd like them to take 3%, 9%, etc final value fee based on that. There are options for opening a webstore, but I haven't.
There are some sites out there who will take your money and run and not offer any help in return (plus some of their platforms are super NOT user friendly even for someone with many years experience). But you won't have to worry about that with Bonanza. Bonanza only takes a fee if your item sells. They are an honest company.
They also have "tokens" you can collect as well to redeem for either $ off or some other cool stuff. I have over 3000, but haven't really needed anything.
The only cons would be having to drive your own traffic and shipping labels (but I just do all my shipping labels via Paypal). You really can't ask for more--It's free advertisement for your business.
I hope more people will sign up with Bonanza so we can become a larger selling/buying community. I hope Bonanza never changes how they value their sellers even if they do grow bigger. I found that with other platforms I've sold with, once they became huge and public, they start to treat their sellers worse and impose all sorts of ridiculous rules and jack up the fees.
Thanks Bonanza!

Date of experience: May 2, 2017
Tennessee
1 review
2 helpful votes
Follow Nate M.
Unfollow Nate M.
Share Review
Report Review

Bonanza rocks. They might not be as big as ebay, but the prices, sellers, and customer support is way better. I hope they grow and become a giant like ebay

Date of experience: May 2, 2017
Tennessee
1 review
1 helpful vote
Follow Trish H.
Unfollow Trish H.
Share Review
Report Review

Office 2013
May 3, 2017

Everything was great and timely. I was confused at first but they sent me the instructions and everything was fast and great and exactly what it was suppose to be.

Date of experience: May 2, 2017
Virginia
1 review
8 helpful votes
Follow Kat E.
Unfollow Kat E.
Share Review
Report Review

0 stars
May 2, 2017

I ordered a pair of shoes, has been 4 weeks, no customer service phone number that works and emailing is just an automated answer. I have called my bank to dispute the claim. DO NOT WASTE YOUR TIME OR MONEY ON THIS SITE. What reputable company would not have a phone number where you can reach a human being? SCAM CITY - TRUST ME DO NOT USE

Date of experience: May 2, 2017
Texas
1 review
1 helpful vote
Follow Everett P.
Unfollow Everett P.
Share Review
Report Review

Delighted
May 2, 2017

Ordered two cuttings of Red Globe Grape vines - got three. All three are rooted and have leaves and I am ecstatic!

Date of experience: May 1, 2017
Ohio
1 review
2 helpful votes
Follow Heidi f.
Unfollow Heidi f.
Share Review
Report Review

I have bought a bunch of things from Bonanza.com from boots, videos to sewing patterns. Everything is always perfect from every seller. I always check here first before buying.

Date of experience: May 1, 2017
California
1 review
6 helpful votes
Follow Alan D.
Unfollow Alan D.
Share Review
Report Review

Bonanza.com is FRAUD.
April 30, 2017

Bonanza provides no protection, assistance, service to buyers on its site. The seller never shipped the item order, never responded to my inquiries, I could not log back into the site to pursue any corrective action. The sites does not send your login user name / password to your email, regardless how many times you request them. This site is complete FRAUD, so please stay away and save yourselves all the hassle and pain.

Date of experience: April 30, 2017
Texas
4 reviews
5 helpful votes
Follow Carolyn W.
Unfollow Carolyn W.
Share Review
Report Review

Non responsive
April 29, 2017

I received an item from EZapparel through bonanza and I need to refund the item and am not receiving a reply. I contacted bonanza and getting the run around for over 1 week

Date of experience: April 29, 2017

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.


bonanza.com
Seattle, WA, United States