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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,459
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,558 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Angie H.
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Not very impressed with quality
April 11, 2026

Not very impressed with quality. Also was charged extra duties over and above cost of good as the incorrect product price was described by seller. Not happy with my body candy experience

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

We noticed that you entered a customer service issue on a product review. We sincerely apologize for any inconvenience!
Please contact customer service at [email protected] for assistance. Thank you!

1 review
0 helpful votes
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I think Body Candy offers a huge selection of beautiful jewelry. Although, this was my first time ordering nose rings online and unfortunately both the options I of hoops I chose were too big and did not fit right.

Date of experience: April 1, 2026
1 review
0 helpful votes
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Very easy and friendly
April 11, 2026

Very easy and friendly. Easy to find what I wanted

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your support—it motivates us to keep delivering the best. Looking forward to serving you again soon!

Massachusetts
1 review
0 helpful votes
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Body candy sounds great merchandise for the money sometimes it takes a while while to arrive in the mail, but I've never been disappointed and they always keep you updated with information.

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you so much for sharing your positive experience! It’s wonderful to hear you’re happy with what you received, and we truly appreciate your support and kind words. We’re here anytime you need, just stop by!

New Zealand
1 review
0 helpful votes
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I think the videos of the nostril rings were a different size to the one I received... I don't remember a size option in ordering, but if there was I didn't notice it

Date of experience: April 2, 2026

No issues so far, will see how shipping goes and what...
February 19, 2026
Previous review

No issues so far, will see how shipping goes and what product is like?

Date of experience: February 8, 2026
California
1 review
0 helpful votes
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Easy online shopping
April 11, 2026

Easy online shopping. You purchase, receive the confirmation, and it's delivered in a timely manner. And yes you can track your package here

Date of experience: April 1, 2026
1 review
0 helpful votes
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My first time shopping with this brand. Shipping was fast, but it was kind of hard to tell from the images how the product would fit

Date of experience: April 1, 2026
1 review
0 helpful votes
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This single gold and diamond looking threadless helix earring is great. Exactly what I was hoping for and shipping was good.

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!


I haven't received my 1st order yet.
March 2, 2026
Previous review

I love the jewelry. It's unique.

Date of experience: February 20, 2026
Canada
1 review
0 helpful votes
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Our order arrived and my daughter was pretty excited to put her new nose ring in. I had ordered the ball grabber tool to aid in installing the new jewelry. The grabber did not hold the jewelry in place. The ball ended up being pulled inside the grabber tool, or falling on the floor. Repeatedly. As my daughter wears gel nails she was unable to grasp the ball herself. So, after trying to use the tool to thread the ball and dropping it so many times, my clumsy fingers had to work for another 30 minutes trying to thread this tiny ball and get it tightened up. The jewelry itself looks amazing though.

Date of experience: April 1, 2026
Minnesota
1 review
0 helpful votes
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My order had to be replaced because the original order was lost -never received. I've never had a lost package before this experience was very frustrating especially since I placed 2 orders within days apart and 1 package was received and the other not so much.

Date of experience: April 1, 2026

Prices are phenomenal! Superior quality!
February 14, 2026
Previous review

I've never had a bad experience with Bodycandy. The ordering experience has always been positive, would highly recommend!

Date of experience: February 4, 2026
1 review
0 helpful votes
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So far I will not be purchasing again from this website the pieces I purchased have turned and turned green and silver. I've returned the other items that were not rated

Date of experience: April 1, 2026
Maryland
1 review
0 helpful votes
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...
April 11, 2026

...

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you for sharing your positive experience! We're delighted to know our products exceeded your expectations, and we look forward to continuing to provide quality and satisfaction with every purchase. Please don’t hesitate to reach out if you need anything in the future.

Norway
1 review
0 helpful votes
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Took a bit of time before the order came, but with the situation in the world ist fully understandable.
Otherwise just happy with the experience.

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your support—it motivates us to keep delivering the best. Looking forward to serving you again soon!

1 review
0 helpful votes
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Love Body Candy because they have a wide variety of options. Never have had an issue with any jewelry before, so I'm just going to chalk this up to the game. I think for 39.99, the navel ring should be a little more secure. Shouldn't just come apart on the first wear.

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you for sharing your positive experience! We're delighted to know our products exceeded your expectations, and we look forward to continuing to provide quality and satisfaction with every purchase. Please don’t hesitate to reach out if you need anything in the future.

1 review
0 helpful votes
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Good experience
April 11, 2026

Good experience. Easy to order and find what I want

Date of experience: April 1, 2026
Chris P. — BodyCandy Rep
1 week ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Australia
1 review
0 helpful votes
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The nose ring is really cute but the grabber tool is useless. The prongs pull all the way into the stem so you can't "grip" the gemstone to screw it into place.

Date of experience: April 1, 2026
1 review
0 helpful votes
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They look ok but I was wanting a pair of each and didn't realise it was only one so they still in the packet haven't really looked at them as I was a bit disappointed. My mistake as I didn't know you could buy only one earring

Date of experience: April 1, 2026

Very pleased with my shopping
February 17, 2026
Previous review

Very pleased with my shopping

Date of experience: February 6, 2026
Australia
1 review
0 helpful votes
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I cannot use any of the jewellery I bought as the nose ring is to difficult to put on I need a tool to help it something. I cannot use the nipple rings as the are too big and will sit on an angle so not needed.

Date of experience: April 1, 2026
Florida
1 review
0 helpful votes
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Everything Is super cute
April 10, 2026

Everything was super cute and looked just like the pictures when I got them. I was a little worried at first because it was REALLY late, so I called the company after cross checking a few sources to make sure it wasn't fake, I did see them on instagram and checked they weren't a scam before I ordered but I got worried because it was like 3 or 4 weeks late. But they came super cute and were pretty good, but I did notice the balls would unscrew themselves on the belly rings so they'd fall off and I'd lose my belly ring after maybe 2 weeks, I currently don't have any of them left now because I'd keep forgetting to tighten them lol. But for like 2 bucks It's not bad at all and work the two bucks

Date of experience: March 30, 2026
1 review
0 helpful votes
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I ordered the grabber tool last time and I have to...
April 9, 2026
Updated review

I ordered the grabber tool last time and I have to say, it's incredible. I don't have to struggle to try and see and also have it positioned correctly, I don't have to worry about dropping it or it moving in my grip. It's soo easy now

Date of experience: March 30, 2026

Very good
March 10, 2026
Previous review

Last time I ordered a couple rings, a belly ring and a flat back stud. I absolutely love the rings I got, they look fabulous in my double conch and my sisters both really liked the belly ring and flat back

Date of experience: February 28, 2026