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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,439
quality
252
This company responds to reviews on average within 0 days

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50,136 reviews

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Pennsylvania
1 review
0 helpful votes
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Body Candy is an amazing company
February 17, 2026

They have great products and I have very sensitive skin and because of that this is the best company I've found that truly stands behind their products and it works for me.

Date of experience: February 6, 2026
Chris P. — BodyCandy Rep
3 weeks ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

New Jersey
1 review
0 helpful votes
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Enjoy your selection.
February 16, 2026

My sister loves penguins and your company is the only place I was able to find penguin nose rings. She was so happy when she open her christmas gift cause she had been looking also.

Date of experience: February 6, 2026
Chris P. — BodyCandy Rep
3 weeks ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Canada
2 reviews
0 helpful votes
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Never disappointed!
February 16, 2026

I have been very pleased with every purchase. Everything has been better than what I expected to receive.

My purchases have always been processed and sent out in a timely manner. I have always felt that the company treats its customers with respect and consideration.

Date of experience: February 6, 2026
Chris P. — BodyCandy Rep
3 weeks ago

Thank you so much for your kind words! We’re delighted to hear you had a wonderful experience and look forward to providing you with enthusing finds and top care in the future. Your satisfaction means the world to us!

California
1 review
0 helpful votes
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Very pretty jewelry and decent shipping
February 16, 2026

My first dangle belly piercings after I got it done were from here and I loved them so much i wore them until they wore out or broke

Date of experience: February 6, 2026
Chris P. — BodyCandy Rep
3 weeks ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.

Canada
1 review
0 helpful votes
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The nose hoop arrived slightly loose and did not appear to lock securely. As a result, it repeatedly came off and eventually fell into the sink while I was washing my face. I contacted customer service, and a replacement was promptly issued and arrived sooner than my original order.

Date of experience: February 5, 2026
Chris P. — BodyCandy Rep
3 weeks ago

Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again soon!

Oregon
1 review
0 helpful votes
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EXCELLENT CUSTOMER SERVICE
February 15, 2026
Updated review

I was given a credit for an item that was out of stock, with no problem, no pushback or anything. I love their item and their variety. Such pretty items.

Date of experience: February 4, 2026

I love shopping at BodyCandy
January 14, 2026
Previous review

I love shopping at BodyCandy. Their selection is top notch! Pricing is about average but their quality is unmatched.

Date of experience: January 4, 2026
Canada
1 review
0 helpful votes
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We waited 6 weeks to receive our order with no tracking info provided. I was about to cancel the order when it finally arrived.

Date of experience: February 4, 2026
Chris P. — BodyCandy Rep
3 weeks ago

We saw your review and are sorry to hear about your experience. Please email our support team at [email protected], and we’ll work quickly to make things right.

Australia
1 review
0 helpful votes
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...
February 14, 2026
Updated review

...

Date of experience: February 5, 2026

Easy to use website
December 23, 2025
Previous review

Easy to use website.

Date of experience: December 13, 2025
Colorado
1 review
0 helpful votes
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I love the products I got but I can't use one of them...
February 14, 2026
Updated review

I love the products I got but I can't use one of them because I need a tool to put it in which I didn't know about so that's more money I have to spend just to be able to put it in.

Date of experience: February 4, 2026

Amazing
December 15, 2025
Previous review

I've got an arrangement of piercings and all of them are in perfect shape and look brand new still. The cost for the quality is top notch! I tell everyone to order from you!

Date of experience: December 4, 2025
Canada
1 review
0 helpful votes
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Pricing was great and the website was easy to use, but shipping time and customer service were very lacking. I reached out to customer service when my package was well over the time frame given for delivery and the tracking updates were at a standstill for weeks... but I never heard back from them at all. I thought my package was lost but thankfully I did end up receiving the item I bought. But what should have taken 7-10 business days to ship to Canada took over 20 business days. Very poor service and I won't be using them again.

Date of experience: January 9, 2026
Chris P. — BodyCandy Rep
4 weeks ago

We saw your review and are sorry to hear about your experience. Please email our support team at [email protected], and we’ll work quickly to make things right.

Australia
1 review
0 helpful votes
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...
February 14, 2026

...

Date of experience: February 5, 2026
Canada
1 review
0 helpful votes
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As someone who paid extra money for VIP shipping, yet didn't receive my jewelry for a month. And then paid additional money for customs, I'm not sure if I would order again.

Date of experience: February 4, 2026
New York
1 review
0 helpful votes
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Amazing
February 14, 2026

My previous experience (in regards to the day I'm writing this) was actually my first time ordering from BodyCandy, and I was a little skeptical. The pieces were so unique and visually appealing, so I honestly thought the prices would be way higher than what I saw on the site. Oh boy was I wrong, the pieces are beautiful and cheap. Add that fact along with all of the discounts you could get every day? BodyCandy has become my one-stop-shop for piercings ever since that first order.

Date of experience: February 4, 2026
Chris P. — BodyCandy Rep
4 weeks ago

Thank you so much for sharing your positive experience! It’s wonderful to hear you’re happy with what you received, and we truly appreciate your support and kind words. We’re here anytime you need, just stop by!

Texas
1 review
0 helpful votes
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I did have a little bit of a challenge trying to determine which size I preferred as I'm still learning sizes. However, the selection was great.

Date of experience: December 9, 2025
Chris P. — BodyCandy Rep
4 weeks ago

Thank you for sharing your positive experience! We're delighted to know our products exceeded your expectations, and we look forward to continuing to provide quality and satisfaction with every purchase. Please don’t hesitate to reach out if you need anything in the future.

Wisconsin
1 review
0 helpful votes
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I was looking for a thicker nose ring the only thing I will say is the website is hard to navigate and look at pictures I'm not an expert at size gauges and a picture of like a different display of that set of nose. Ring would've helped a little bit because now I just have a piece of hardware laying around.

Date of experience: February 4, 2026
Maryland
1 review
0 helpful votes
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The wrong nose hoop was sent to my daughter for Christmas that I ordered. After letting Body Candy know, they immediately apologized and sent the correct Nose Hoop which was actually ordered. Customer service and communication is awesome. I will be ordering again

Date of experience: February 4, 2026
Chris P. — BodyCandy Rep
4 weeks ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Missouri
1 review
0 helpful votes
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I'm happy with the quality of Body candy - it is difficult to want to pay the price but it's honestly worth it. Better quality than anything I've seen in store. My stuff came pretty quick so I didn't have to wait forever for my new look.

Date of experience: February 4, 2026
Canada
1 review
0 helpful votes
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Lots of designs to choose from
February 14, 2026

Lots of designs to choose from. Difficult to find the right size, as I have a smaller face with smaller features. Didn't know what proper size to choose.

Date of experience: February 4, 2026
Canada
1 review
0 helpful votes
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Order shipped out fast but delivery twas long. I was supposed to receive order December 23 and only received it 2 weeks later.

Date of experience: February 4, 2026
Georgia
1 review
0 helpful votes
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The checkout process is easy, just don't enjoy the multiple offers after purchase confirmation that don't align with anything I've previously purchased.

Date of experience: February 3, 2026
Chris P. — BodyCandy Rep
4 weeks ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.