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Boats.netReviews 1,769

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
254
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Excellent customer service
February 13, 2024

Received a partial shipment due to USPS destroying box and parts falling out, called to report damages, they took care of missing parts and are shipping to me.

Date of experience: February 13, 2024
Oklahoma
1 review
0 helpful votes
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Got it
February 13, 2024

Was unable to order the part from my local mercury authorized mechanic shop due to backlog. I got my part here!

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Our go to parts supplier!
February 12, 2024

Boats.net seems to have things in stock when others do not. Always a pleasure to deal with.

Date of experience: February 12, 2024
California
1 review
0 helpful votes
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Tiny gasket
February 12, 2024

The item I bought said *******@15
So that led me to believe I wold get one package@ 15 pcs each inside,but I got 1 package with 1 pcs.

Date of experience: February 12, 2024
Brittany B. — Boats.net Rep
over a year old

We do apologize for any inconvenience this may have caused. We will be reaching out to you directly. We hope to hear from you in the future.

New Zealand
1 review
0 helpful votes
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Good service and quick shipping!
February 12, 2024

Product shipped on time and as shown on website. Pricing very competitive!

Date of experience: February 12, 2024
Colorado
1 review
0 helpful votes
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Website was easy to use and customer service rep was extremely helpful and polite. Will use Boats.net again!

Date of experience: February 12, 2024
Tennessee
1 review
0 helpful votes
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Parts for mercury 40hp
February 12, 2024

Very satisfied with your support and knowledgeable service advisor. Great company, will use again. The videos on YouTube was a big help, made easy to understand, thanks

Date of experience: February 12, 2024
Bahamas
1 review
0 helpful votes
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Great product
February 10, 2024

Great product. Easy to order. Fast shipping. Great website.

Date of experience: February 10, 2024
North Carolina
1 review
0 helpful votes
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Replacement Carbuerator
February 9, 2024

Item was available and most reasonably priced. Shipment was very prompt and actually arrived a day earlier than expected. Very pleasant buying experience.

Date of experience: February 9, 2024
Virginia
1 review
0 helpful votes
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Denny
February 9, 2024

Good good information, descriptions, of parts. Delivery

Date of experience: February 9, 2024
North Carolina
1 review
0 helpful votes
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Great experience
February 9, 2024

Great experience from price to received product. I will definitely shop here again if I need anything else. Received my order in just a couple of days.

Date of experience: February 9, 2024
North Carolina
1 review
0 helpful votes
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Great job
February 8, 2024

Always a professional experience and done right. Great job

Date of experience: February 8, 2024
Oregon
1 review
0 helpful votes
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Customer Service
February 8, 2024

What a great experience! I called twice about my order just to check on what was happening and each time I spoke to a caring friendly individual who made me feel like they really cared about my order. Thank you for such a great experience. Love dealing with your company!

Every time I need a part that is out of stock at my local Yamaha dealership, you have it in stock and for a better price than the dealership. Thank you and please keep up the great work!

Date of experience: February 8, 2024
South Carolina
1 review
0 helpful votes
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Parts order
February 8, 2024

It was a pleasant experience and the staff is very knowledgeable

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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Just what I needed
February 7, 2024

Super easy site to navigate and had the OEM parts k needed to keep my little Honda 9.9 running like it should! I put a lot of hours on this motor and maintenance is critical…I love having a place where I can get what I need quickly and reasonably priced!

Date of experience: February 7, 2024
North Carolina
1 review
0 helpful votes
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Was working on a customers saltwater'd Honda BF130. The numbers were not visible but I was able to use the diagrams provided by boats.net to determine a year and model range. The information provided is valuable and essential to my work. Thank you boats.net!

Date of experience: February 6, 2024
Texas
1 review
0 helpful votes
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Parts order
February 6, 2024

Parts were in stocks and shipped right away. I wish that you would use ups and not us mail.

Date of experience: February 6, 2024
New Jersey
1 review
0 helpful votes
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Trolling motor part
February 5, 2024

Part came in a short time and was as advertised. Price was fine. Part was installed and works as it should

Date of experience: February 5, 2024
Texas
1 review
0 helpful votes
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Great Service/But VERY expensive
February 5, 2024

Great service - parts were received SUPER fast / called customer service with a question and they were very helpful/responsive - however, the prices for these OEM parts were ridiculous

Date of experience: February 5, 2024
Georgia
1 review
0 helpful votes
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Oil service
February 5, 2024

The order was exactly what I ordered. Will definitely continue to order from them

Date of experience: February 5, 2024