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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Idle speed control
April 15, 2024

Part came fast and was as advertised. It was an OEM part, it was installed and fixed the problem.

Date of experience: April 15, 2024
Michigan
1 review
0 helpful votes
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Kicker motor upgrade.
April 14, 2024

Boats.net was very helpful in getting the right prop for my trolling motor.

Date of experience: April 14, 2024
Florida
1 review
0 helpful votes
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Excellent
April 13, 2024

Very fast shipping, easy to order, reliable company.

Date of experience: April 13, 2024
Washington
1 review
0 helpful votes
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Accurate parts
April 12, 2024

Fast shipping and exactly the part I needed……………………………………………….,,,,,,,,,,,,,,.

Date of experience: April 12, 2024
Alabama
1 review
0 helpful votes
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Small part needed
April 12, 2024

I needed a bolt for the pulley on my 3.0 stern drive. I had no idea where to get one so I found Boatsnet on Google and took a chance. I paid 8 bucks shipping to get a 2$ part, but it was worth it. Came to my door neatly packed in a couple of days.

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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Parts ordered
April 11, 2024

Went over with the sales person, the part that I needed and described it in detail. Part was received and reasonable time, but was wrong.

Date of experience: April 11, 2024
Brittany B. Boats.net Rep
over a year old

We do apologize for any inconvenience this may have caused you. I have reviewed your order and see a customer support agent has set up a return for you for a refund and you should be receiving a label. We do again apologize for any inconvenience this has caused you. We hope to hear back from you in the future.

Texas
1 review
0 helpful votes
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I ordered NKG and got Champion
April 11, 2024

I ordered specifically NGK plugs for almost $20 each and got $2 Champion plugs. Won't order from here again, switch and bait. You could have at least sent $100 worth of Champion plugs, 50 to be exact.

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Motor guide TM spline kit
April 11, 2024

Great customer support and fast shipping. Was delivered in timely manner and in good condition. Just what I needed. Thanks Boats.net. I will definitely use your company for all of my boat repair needs.

Date of experience: April 11, 2024
South Carolina
1 review
0 helpful votes
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Good service
April 11, 2024

Quick service shipping was very fast and had my parts within a few days

Date of experience: April 11, 2024
West Virginia
1 review
0 helpful votes
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Slow shipping
April 11, 2024

Slow shipping time especially since you charge for shipping

Date of experience: April 11, 2024
Brittany B. Boats.net Rep
over a year old

Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.

Massachusetts
1 review
0 helpful votes
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Boats.net review
April 10, 2024

Awesome service, they seem to have everything that I need. Great service and fast shipping! This is where I get all my boat parts!

Date of experience: April 10, 2024
Montana
1 review
0 helpful votes
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Excellent service
April 10, 2024

I ordered Thursday and received it on the next Tuesday. Always willing to help.

Date of experience: April 10, 2024
Washington
1 review
0 helpful votes
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Parts
April 10, 2024

Quick and simple easy parts look up good shipping options

Date of experience: April 10, 2024
Tennessee
1 review
0 helpful votes
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Not happy
April 10, 2024

Some items were back ordered and another item wasn't even received. This time it just didn't go well.

Date of experience: April 10, 2024
Brittany B. Boats.net Rep
over a year old

Our agents are available to assist you Monday-Friday 8:00AM-7:00PM EST. If you need help, please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.

Virginia
1 review
0 helpful votes
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Boat Parts
April 9, 2024

Everyone was very helpful and website was easy to get around and find parts. If parts are needed in future I will call again, Thank You

Date of experience: April 9, 2024
Maine
1 review
0 helpful votes
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Great
April 9, 2024

Good selection and availability, fast shipping, and decent prices.

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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Great
April 8, 2024

Customer service was very good response time was good also very helpful.

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Thermostat needed a gasket.
April 8, 2024

Part was in stock and shipped extremely fast. Customer for life. Thank You.

Jim Logan

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Quick and Easy
April 8, 2024

I placed a call to ask if Boats.net had the part I needed. The lady I spoke with, checked and it was in stock, I ordered from her and it was at my home in 3 days. Quick and Easy!

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
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Great experience
April 7, 2024

Sales people are always very helpful. Thanks to all

Date of experience: April 7, 2024