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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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The online process of identifying the parts I needed based on my outboard engine's serial number was easy. The item was shipped very quickly via UPS, and I received regular emails regarding the status of the shipment. Overall, great experience buying from Boats.net

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Yamaha Parts
April 23, 2024

Parts were delivered in a timely manner & were the correct parts I needed.

Date of experience: April 23, 2024
TT
1 review
0 helpful votes
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Packaging
April 23, 2024

The box the parts come in is usually flimsy & rips easily - have lost small parts in past shipments due to this. Please use stronger boxes.
Yamaha oil filters - I usually order these in piece quantities of 10, however they're always put loose into the box, & arrive with damage to the individual packages - perhaps you could send these in the 10-piece packaging?

Date of experience: April 23, 2024
Mississippi
1 review
0 helpful votes
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Easy to use and great parts
April 23, 2024

Right parts that work great also the time to receive parts is the best

Date of experience: April 23, 2024
New Jersey
1 review
0 helpful votes
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Had the pieces I needed and were able to deliver in a timely manner.

Date of experience: April 22, 2024
Florida
1 review
0 helpful votes
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Always have the right parts
April 22, 2024

Every time I need parts for my outboard motors (twins) Boats.net has them and they ship fast keeping me enjoying my time on the water.

Date of experience: April 22, 2024
Indiana
1 review
0 helpful votes
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Money pit
April 22, 2024

You guys are doing great, it's a old boat and I'm a old man. I just hope that it will work out on the water

Date of experience: April 22, 2024
Florida
1 review
0 helpful votes
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The experience (including a call after receiving the part I ordered for further guidance) was exceptional…except for the amount ($) for shipping for one small item I ordered. Thank you!

Date of experience: April 22, 2024
Texas
1 review
0 helpful votes
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Great Service
April 21, 2024

I received great service from boats.net I received the wrong part however they made the return process painless. 5 star IMO

Date of experience: April 21, 2024
Hawaii
1 review
0 helpful votes
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Great source for oem Honda parts
April 21, 2024

Excellent service, ordered a few items to service and tune up my Honda 60 hp efi outboard Boats.net processed and shipped items immediately.

Date of experience: April 21, 2024
Maryland
1 review
0 helpful votes
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Suzuki 200
April 20, 2024

All parts came quickly and were exactly what I ordered

Date of experience: April 20, 2024
New Jersey
1 review
0 helpful votes
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Good job
April 19, 2024

It was exactly as I expected it received product and was fully satisfied

Date of experience: April 19, 2024
Colorado
1 review
0 helpful votes
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Great experience
April 19, 2024

Very cooperative and helpful. Ordered parts that we're supposedly on back order from Mercury and Boats.net had them in there warehouse.

Date of experience: April 19, 2024
Tennessee
1 review
0 helpful votes
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Satisfied Customer
April 19, 2024

I received a damaged part, I gave them a call talked to George he checked the order apologized and shipped out a another one.
Thks George

Date of experience: April 19, 2024
Tennessee
1 review
0 helpful votes
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Good experience
April 18, 2024

Ordered some harder to find parts and they were in stock and arrived quickly.

Date of experience: April 18, 2024
Tennessee
1 review
0 helpful votes
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Need a part
April 18, 2024

Fast easy to use had the part that I needed got it on time

Date of experience: April 18, 2024
Texas
1 review
0 helpful votes
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Suzuki parts
April 18, 2024

Arrived in timely matter. Parts was correct. And are operating as should.

Date of experience: April 18, 2024
Illinois
1 review
0 helpful votes
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Boat key
April 18, 2024

Order new boat ignition key and received it in a timely manner

Date of experience: April 18, 2024
Massachusetts
1 review
0 helpful votes
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Very responsive
April 18, 2024

Great experience, could actually call and speak with someone without pressing a million numbers, shipping was fast.
Will use again...

Date of experience: April 18, 2024
Florida
1 review
0 helpful votes
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Great service and fast shipping
April 18, 2024

The fast shipping and tech support is great with Boats.net. I had issue on what part to order, contacted Boats.net via text, a short time later, received text with the part number I needed. It was an exact fit, my boat is back on the water.
Boat.net is a great company to do business with.

Date of experience: April 18, 2024