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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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India
1 review
0 helpful votes
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Support is proactive
September 2, 2024

Support is great. Resolved the issue in one interaction. Easy to reach and they understand the problem really well.

Date of experience: August 22, 2024
Florida
1 review
0 helpful votes
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Awesome and Easy
September 1, 2024

Blue Host was a fantastic hosting service. Very easy to navigate and just worked really well.

Date of experience: August 22, 2024
Australia
1 review
0 helpful votes
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Fantastic
September 1, 2024

Fantastic service, always in communication with you every step of the way.

Date of experience: August 22, 2024
Bahamas
2 reviews
0 helpful votes
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Confuzed.
August 31, 2024

Will need some clarity on building the site. There are some initial tasks whereas I need to know. Also, the site locked me out several times, and calculated five times, when I attempted to enter with the correct password. Interestingly strange.

Date of experience: August 21, 2024
Illinois
1 review
0 helpful votes
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Excellent!
August 31, 2024

Bluehost provided the best overall experience I have ever had when it comes to establishing a new domain and associated email addresses. The site was extremely easy to use, and the customer service team was incredibly helpful in answering my questions and helping me resolve a technical issue (an issue that was all my doing by the way).

I highly recommend Bluehost to all of my friends, family and anyone looking for a better overall experience!

Date of experience: August 21, 2024
Illinois
1 review
0 helpful votes
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.
August 30, 2024

...

Date of experience: August 20, 2024
Oregon
1 review
0 helpful votes
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Great service!
August 29, 2024

Service received faster than expected, this is excellent! Thank you!

Date of experience: August 19, 2024
Sweden
1 review
0 helpful votes
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Domain transfer
August 29, 2024

Blue Host was very knowledgable in there support and very courteous, even though i was transfer my domain to a new host where my other products were.

Date of experience: August 19, 2024
Alabama
1 review
0 helpful votes
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Thorough
August 29, 2024

Everything I needed was provided to start working on my blog

Date of experience: August 19, 2024
Singapore
1 review
0 helpful votes
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Change Contact Email Request
August 29, 2024

It was a PAINFUL experience to finally get the service and attention from the Processing unit i.e. The team who needs to approve my change email request. I had to wait over 3 weeks for someone from the unit to reply to my numerous frustrated and admittedly venting-emails. It was frustrating primarily because my website was logged out and it was during a proposal tender period and my website was locked out due to the email change request. Eventually I was assisted by the processing unit and that went well EXCEPT that the information provided was INCORRECT! And I had to once again contact customer service to help, My website is finally up once more! I am just glad to have to put this painful experience behind.

Date of experience: August 19, 2024
Canada
1 review
0 helpful votes
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Account was suspended
August 29, 2024

It was very easy guide to unlock the account. Thanks for helping very quickly

Date of experience: August 18, 2024
Illinois
1 review
0 helpful votes
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Email setup
August 29, 2024

The person that helped me was very polite and corrected the issue I was having

Date of experience: August 18, 2024
California
1 review
1 helpful vote
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Professional
August 28, 2024

Found the experience to be time consuming, but very professional and thorough platform. This is my first or possibly second time in my life designing a site for business and the tools available are wonderful. Thank you

Date of experience: August 18, 2024
New Mexico
1 review
0 helpful votes
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Databases
August 28, 2024

It is not at all obvious how to add a database to a website, so I purchased one month of their professions designer support. They had no clue how to help. I have since hired an independent consultant and he is working through it.

Date of experience: August 18, 2024
Minnesota
1 review
0 helpful votes
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Good
August 28, 2024

My experience was good. We switched the original administrator for our new one.

Date of experience: August 18, 2024
Arkansas
1 review
0 helpful votes
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Bluehost has great tech support!
August 28, 2024

Bluehost has great tech personnel that can walk you through just about any problem you have. There pretty quick and very knowledgeable!

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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NCT@bluehost
August 27, 2024

Very good platform. Not perfect but very good. Customer service is ok.

Date of experience: August 17, 2024
Israel
1 review
0 helpful votes
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Renew domain payment online
August 27, 2024

All was easy so much. Was changing my card information and all was quickly.

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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The Customer Service team solved my issues every time that I needed, and it was very nice and ready to help me every time. I am so satisfied with this amazing customer service team. I will recommend to everyone that need to get a website to go with BLUEHOST.

Date of experience: August 16, 2024
California
1 review
0 helpful votes
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SSL Certificate
August 25, 2024

Had some issues with the SSL certificate. Tried to resolve with 3 different people and was able to resolve for every browser except for safari. Was eventually able to find someone outside of Bluehost staff to resolve that issue, but otherwise fulfilling all of my other needs

Date of experience: August 15, 2024