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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Texas
1 review
0 helpful votes
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I can't recommend BLUEHOSTenough!
March 23, 2024

I can't recommend BLUEHOSTenough! When I signed up with them, I knew I was in good hands. Their service is top-notch, their servers are fast and reliable, and their customer support is outstanding.

One of the things I appreciate the most about BLUEHOST is their uptime guarantee. I've never experienced downtime with them, which is crucial for my online business. Their infrastructure is rock-solid, ensuring that my website is always up and running smoothly.

Additionally, their customer support team is incredibly responsive and knowledgeable. Whenever I've had a question or needed assistance, they've been there to help me promptly, often resolving any issues within minutes.

Overall, [Host's Name] has exceeded all of my expectations. If you're looking for a reliable internet host that truly cares about your online presence, look no further than BLUEHOST. They're simply the best in the business!

Date of experience: March 13, 2024
Georgia
1 review
0 helpful votes
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Tech support tries to help but issues continues to happen.

Date of experience: March 13, 2024
Minnesota
1 review
0 helpful votes
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Word Press is difficult to use, so it's been a frustrating experience overall. I've studied a lot of tutorials to try and learn, but it's still disappointing.

Date of experience: March 13, 2024
California
2 reviews
0 helpful votes
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Terrible sight
March 23, 2024

Terrible sight. You ripped me off on 02/10/2024. GOT IT?

Date of experience: March 13, 2024
Washington
1 review
0 helpful votes
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I'm having a very hard time with the migration team completing my website migration successfully. They have been completely unresponsive.

Date of experience: March 13, 2024
Utah
1 review
0 helpful votes
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Besides trying to set up my SMPT?
March 23, 2024

Besides trying to set up my SMPT? Email for my wordpress form, everything has been pretty easy for this novice website builder. Just sayin'

Date of experience: March 13, 2024
Botswana
1 review
0 helpful votes
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I am EXTREMELY disappointed in Bluehost on the inability to renew a free domain linked to a hosting account.
It almost as if it is a deliberate effort to frustrate owners of "free domains" associated with hosting packages and money grab in he process.

Date of experience: March 13, 2024
California
1 review
0 helpful votes
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You're charging for privacy even though you e been hacked a few times and my account password HS been brut forced and it's unclear what you're actively doing to keep my website, that I pay you to host, actually running.

Date of experience: March 13, 2024
Maryland
1 review
0 helpful votes
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User Friendly
March 23, 2024

User Friendly. Was able to log into my website with ease. I'm not computer savvy however, Bluehost makes it easy.

Date of experience: March 13, 2024
North Carolina
1 review
0 helpful votes
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Difficult to use interface, regular difficulty logging in despite correct credentials

Date of experience: March 13, 2024
Canada
1 review
0 helpful votes
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I went to renew my annual hosting package and was SHOCKED to see that your fees have not just increased but have more than doubled since last year ($179 to $419) 134 % increase. Your support helped adjust some of the price but you have now sent me shopping for next years renewal. Regards

Date of experience: March 13, 2024
Michigan
1 review
0 helpful votes
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Helpful.
March 23, 2024

This took
Longer than we expected but it went well

Date of experience: March 13, 2024
District of Columbia
2 reviews
0 helpful votes
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Still learning but support has been timely and helpful.

Date of experience: March 13, 2024
Washington
1 review
0 helpful votes
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Stop putting the stupid pop-ups every time I log in

Date of experience: March 13, 2024
France
1 review
0 helpful votes
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You are just trying to rip off users. You're always leaving settings so it's tricky, so it's hard to avoid paying more. You treat your users like $#*!, like they're something to be exploited rather than support. Next time I'll try another service.

Date of experience: March 13, 2024
California
1 review
0 helpful votes
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Bluehost is super easy to use and really guides through the step by step process.

Date of experience: March 13, 2024
Malta
1 review
0 helpful votes
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This is not the simplest of solutions to use (esp for someone who is not very used to running websites) and it seems that with every step there is an add-on service to be purchased.

Date of experience: March 13, 2024
Washington
1 review
0 helpful votes
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A lot of extra fees that are not needed to charge extra. Those features could be included in the price like other hosting to make the purchase process more simpliar and more affordable and vavuble hosting package. I feel bluehost is very deceiving in their advertising.

Date of experience: March 13, 2024
North Carolina
1 review
0 helpful votes
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It is becoming a very big problem getting website hosted at bluehost - it collects a lot of third party software BUT does not control the updates OR even tests's updates but lets the third party push the updates - this then leads tp problems in the website - with these updates even if it is not auto updates

Date of experience: March 13, 2024
Washington
1 review
0 helpful votes
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The support has always been easy to access and the hosting is great. Thank you!

Date of experience: March 13, 2024