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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Experiencing a lot of issues not resolved by support.
Too many clicks to get to the control panel to edit and control the account. The old user interface was for more efficient and did not have all the extra un-needed steps. The new design sucks, it slows the process down and makes things more complicated.
You dont let me connect through ssh since the interface changes, i have contact the support for this many times, no solution
For two times in two months, my site was either inaccessible for editing or for viewing
I don't know why my user name has been changed to something that is difficult to remember. I'd like to change it to something I want.
So many problems trying to set up this account and migrate the website only to experience a massive malware problem that Bluehost could not fix. Pro-migration did nothing to assist the migration and even deleted the website I had migrated. Very unhappy with the whole experience.
You need to fix your email servers. We have had nothing but problems receiving and sending emails.
I'm so irritated with the new login and how bluehost continuously tries to trick me into buying add-on services. I shouldn't have to continually tell bluehost I don't want the privacy add-on during the log-in process. When my contract is up, I'm out of here.
Site is down, one of your reps deleted our database and server appears to cause bugs. No urgency for support or resolution. Terrible.
I signed up under an offer to get a free service, but I haven't gotten it. I'm a veteran and found BlueHost through LinkedIn. I hope I'll be able to get the service eventually, this service is great!
Can be tricky switching between accounts to find websites. Don't like always seeing a sales pitch for a service when I signing to my account.
Process to move a site is cumbersome compared to other hosts
The thing I like the most is how quickly and efficiently you respond to customer queries.
I always have trouble logging into my website. You need to fix something on the backend. This is a big problem; I've seen other people have this issue on forums where the blue circle keeps loading.
I have not been able to login via webmail using my primary account. I purchased two additional email accounts for my team members and neither one can access using webmail. I have tried to communicate my challenges using the chat numerous times with no solutions. I am beyond disappointed with Bluehost.
The support agent was not knowledgeable at all. Simply did not know what she was talking about
I had the WORST experience with Blue Host and have moved my site to another provider simply because of the issues I experienced. Blue Host's service is shameful.
Harder to find what I need compared to old version.
It does a lot but could be more intuitive. Logging in to webmail is very clunky.
Word Press always has issues and I can not access my website.
This is garbage. Support is unhelpful and my site is up and down all the time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members