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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I am having repeated issues sorting my email but otherwise support has been good.
Sites are constantly down, without notice, and it takes up to 2 weeks for them to be live again
Good job you are doing hosting websites and delivering services
You deleted my site and then blamed me for not backing up my website. Why am I paying you for security and backups!?
Was not as simple to create a website as I thought it would be.
Excellent customer service, always able to solve any problems, which have been few and far between.
Chat is very very very bad. No help at all. Web site is even worse. I am existing customer for many years. And this is horrible.
I can't use my account since days now and no support has come
I lifted the automatic renewal of my hosting and you billed me for the service again. Furthermore, with their telephone contact they purposely complicate contact with those of us who live abroad and do not have sufficient command of English.
Website design experience was horrible, to say the least.
I bought the Prefessional email. I couldnt setup and then I had to rais ticket that took 2 days after hat I couldn't change password. In the last I had to cancel everything
I have a 27" monitor... the first thing I see when I enter the Bluehost website is an advertisement. I had to scroll down to find the small print that let's me "Escape" and get the information I actually need. Bluehost makes it's customers feel like we are nothing more than a collection of wallets.
Bluehost does a good job. Love being able to call in for support!
Customer service are not experienced and lack entry level troubleshooting requests. I'm really disappointed from bluehost since the Corona time, before everything was top notch
Bluehost login is the most difficult of any site I use. I appreciate the security, but there is no need to make it so frustrating. And then show me the same advertisement EVERY TIME I log in! If I wanted additional services I would have gotten them by now. Please take me directly to my account page when I log in, and give me a way to STAY logged in so I don't dread using Bluehost.
Once account is closed with blue host, they set it to auto renewal and every year you get surprise deductions of $25 as domain fee or privacy fee. When I'm called them, they all have to say only one thing NO REFUND.
When I said it's illegal and unfair to deduct AFTER A/C is CLOSED, they said they sent 2 'reminder emails' that the amount will be deducted. Since I didn't call on time and I called them AFTER money was deducted, I don't have authority to ask for refunds.
Well, my first and only thing is, AFTER account is CLOSED, why are they deducting money? Why am I supposed to pay anything when account doesn't exist.! It always comes back to same discussion that I didn't respond immediately after receiving reminder emails.
This is 2nd year my money got deducted. Last year when it happened, I had asked them to cancel auto renewals and they had agreed to it. Still I see deductions. So irrespective of any statements, they deny refunds which is clearly unacceptable and unfair. I am going to report this issue. They just looted $50 for NO reason.
I'm learning at my own pace, but everything is very intuitive.
Speed on websites coulf be faster.
Email client should do a better job filtering spam, malware anf junk mail
You guys send an email a month before to day services expiring but no follow up email and then when i try and call i am on hold for over 20 minutes
It is difficult to design the actual website & find help. It is frustrating.
Agents are not accurate with information, and website changes "by itself". There is always an issue with the website that sometimes I can get to resolve but most of the time not.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members