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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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The phone support is terrible, I have a web site that has been down for weeks and still not resolved, they need this, they need that, wait, wait, call, no one speaks english, on and on
Having difficulty with error messages, not allowing me to set up and edit my site.
I don't like having to learn a new layout. I really don't like the constant pop-ups selling me add ons. If I didn't have so many accounts with bluehost I would switch.
When I logged in, I was pestered with a dialog trying to sell me additional services. It was annoying and was in the way of my doing my actual work.
I cant login to my email with simple login page address.
I have had no problems with Blue host. I am well satisfied with them.
Things keep happening to my service that bluehost does not know the answer for and they all have to be escalated because first tier customer service does not have the answers. For instance my constant contact auto renewal was turned off yesterday. For months our emails have been blocked because of SPF DKIM issues and bluehost says are settings are not getting pushed. Also, our website went down a few months ago an customer service gave us the complete run around saying they couldn't understand why.
All kinds of issues with this account. I was literally paying and unable to set up this website for a year.
Bluehost has the worst customer service. You get different answers depending on who you talk to. They make very little effort to resolve issues. And, even when the issue was of their own making, they do nothing.
My tier 2 ticket got canceled because I did not respond within 2 hours... it was not specified anywhere within the email or anywhere on the Bluehost website that I needed to respond within 2 hours. Then everytime I called to talk about my issue, I spent over 40 minutes on hold during the whole duration of my call with no resolution.
Even I can use the website and I am not tech savvy!
Not bad, however still in the chat so we will see how it goes. Thanks.
Bluehost does a great job. I'm about to move my own biz site, and those of my customers who want less expensive, but robust hosting over here.
Your upgrades frequently break the site and for the current issue no one seems to have a fix. Time to move the site.
Not enough information about registration. Are my domains registered or not?
It's frustrating trying to log in; my credentials are not being recognised. MAny many attempts.
Being told THREE times that an authentication TXT record has correctly been done and it has not!
It is not sign of a professional webhosting service to alert me that my personal information is not protected. If you request my personal details they should be automoatically protected without asking me to pay for their protection.
Once the chat was ended, it wouldn't turn off on my screen and i couldn't log off the account
Also, when renew, it appears auto-renew is auto set. I coudn't turn it off. Totally screw up.
Mysql version has been stuck on an old versions and admins cant seem to get it upgraded rendering my site to be down for a long while.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members