On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Having continues trouble with receiving and sending emails. Talked to agent yesterday. Was promised a call back when problem has been resolved. Still waiting for resolution of problem and subsequent phone call.
Frequent issues with hosting, can't access my WordPress site.
Support is only helpful to a certain extent.
The best hosting of all time and I have been with many hosting company's over the years.
I am a beginner in website building and I am currently in a program which offered this platform. I was very intimidated at first, and I am still navigating the whole website building environment. Soooooo, so far I am getting acclimated and more at ease with the whole process. Thank you bluehost! I am definitely on my way...
The interaction of the GUI interface is very slow. Many times I have to wait 5+ minutes to jump from menu to home and vice versa. It has improved over the recent week; however, still has issues.
My website is working very slowly. Pages take a long time to load. It took me ages just to upload a new product because even on the back end it is moving so slow. Please fix this!
I am finding the setup of Bluehost mostly straightforward, but since all I wanted was a blog, and not the whole page, all I care about is using wordpress. No matter what I do in Wordpress, all I get are offers to spend more money or get pushed back to my Bluehost page. I thought this was going to be easy.
I've used Bluehost services sing 2012-ish I think, and I am always blown away by the customer support - and blown away that I so rarely need it! Thanks, you guys may very well be the very best!
My websites is very slow from the past week, none of your tech has been able to solve this issue, I havent changed anything on the site, your tech told me it was hosting issues on the server
I've spoken to several reps and my issue is still not resolved.
I love being able to talk to real humans; however, I can't get real help unless I upgrade when I'm already paying a lot.
Except technical support has decreased in past 6 months. Support has been getting really good in past year or two.
I do not believe I got a straight answer yesterday regarding my websites being down.
My site is down almost daily in the morning hours. Huge inconvenience to me.
A lot of complicated procedures in posting and traffics. Add to that, whenever you turn your face, you meet the obstacle of SEO. Where is it, the simplicity of blogging and visibility?
Ni am busy and don't have time to do this right now\
Horrible service - website hosting issues for 5 straight days, no communication, I'm never using Bluehost again and am in process of moving to different host.
I have no p roblems using bluehost and when I do, it is quickly resolved! Thank you.
Lots of technical issues, cache plug does not update probably, very slow, and it is always down
It has been easy to use. The spell check on the email is really weak.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members