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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Help is hard to get and when you get it's basic and it's hard to communicate with the help. Anything else is an extra that costs extra.
Customer service is host and miss, sometimes I get help, sometimes the person on the phone knows NOTHING
I am constantly getting time out messages as are a number of customers.
Poor timing to ask for feed back!
Your phone support (or lack of) is forcing me to come to your website and HUNT AND HUNT to find answers to technical issues - which leads me to become INSANELY frustrated and think less and less of Bluehost.
I don't have great tech skills, and need all the help I can get. Probably more about me than BH, but wish it were easier. For some reason it is taking a long time to get into my site - not having access issues w other internet sites. So wondering what is up with BH today, and yesterday.
My website works half the time. Everything is extremely slow.
We have 1 month or a little more with very frequent interruptions, in email and website, in support they do not give me a solution, they only tell me to keep waiting
It always shows the page building step trying to create a new page, even if I have already created my page.
You're easy to use but why don't I have a Wordpress username/password
Customer service is horrible. The manager acted as if my business didn't matter. My security was turned off twice, leaving me with multiple spam calls per day.
I was even charged twice for service, with no refund! I'm about ready to cancel my business with bluehost. I'll never refer this company to anyone.
Overall good user experience. Slow loading and navigation. Once, my site was not available which was very concerning, but it returned shortly thereafter.
My experience has not been great with this service. I cannot access my mail account on my mac. I switched over, and everything was great the first couple months, and now I cannot get mail to come in and go out. So now I have to log into Bluehost to get my mail. Now I'm having issues with the mail coming up as an error, sometimes while I'm typing! It won't come up on my phone, either. I'll have to call support again, which they seem great, but the service overall could be much better.
Been trying to update my profile address and billing info and it won't let me
The site loading speed is terrible to non existent. I have checked other domains on this server and they are failing to load as well. Bluehost may not be a good fit for me or anybody relying on a functioning webpage.
I signed up with seo gears from bluehost. Not satisfied at all. They are slow and their site design skills leaves much to be desired.
Easy to use, inexpensive and fast response from help centre.
Horrible tech support, problems not fixed, every tech does things differently resulting in more issues
We have had a malware issue, and it has taken 2 weeks to resolve, and they have had extremely slow response times
I've upgraded my service to PRO and have not received the functionality and the issue has been escalated twice. Ridiculous.
Very good in terms of support.
I manage to solve all my problems with experienced professionals
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members