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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Pennsylvania
1 review
0 helpful votes
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The hosting and support is getting worse each time i login or call

Date of experience: May 17, 2022
Missouri
1 review
0 helpful votes
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Hosting is excellent, but there are quirks and limitations in the email program that make it not ideal.

Date of experience: May 17, 2022
Missouri
1 review
0 helpful votes
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I am not a particularly tech savvy person, and I have found Bluehost and Wordpress very hard to use. I have used other sites such as godaddy and bandzoogle in the past and they were much easier for someone like me to use. I hired someone to build the website for my new business instead of doing it myself and they used bluehost. Unfortunately he quit before the job was finished and I was forced to finish it myself. For someone like me who is not really much of a tech person, I found it very hard to navigate. I was able to make a decent website but the whole process was very slow and tedious. My biggest problem was that I had to create a new homepage because I could not figure out how to edit the one he had made in order to finish it. I asked some friends who knew more about this stuff than me and they were stumped. Maybe folks with more experience in this sort of thing can do well here but I will probably move my website to someplace that is easier for me to use at some point.

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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In general, the experience has been good, but there have been too many outages recently.

Date of experience: May 17, 2022
Maryland
1 review
0 helpful votes
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I love Blue Host
May 17, 2022

I love Blue Host. It is easy way to build website without using HTML.

I have been using it for over one year.

Date of experience: May 17, 2022
Panama
1 review
0 helpful votes
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The bluehost platform loads super slow and switching between bluehost and Wordpress is really frustrating. Sometimes it just stays there loading and I have to re-log in. I need to be efficient with time and it is not possible. Overall, the bluehost platform, in my opinion, is buggy.

Date of experience: May 17, 2022
Spain
1 review
0 helpful votes
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I was a good customer and I tried a few services other than BH hosting which is the best service Blue Host provides along customer service, but I hired the blue sky services and the web development and was when the nightmare begun. I would never ever will work with your company again... the experience was TERRIBLE... no words can describe what I went through and seems to me that no one cares. But its ok.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Working on things alone and I know I will need some assistance to move forward but thanks for the little side tips coming in to help me along so far tell me what need to go next Slowly I'm getting there I believe

Date of experience: May 17, 2022
New York
1 review
0 helpful votes
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So helpful, I should have called earlier to get it fixed

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
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I need to cancel my account and get a full refund please.

Date of experience: May 17, 2022
Michigan
1 review
0 helpful votes
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Thanks
May 17, 2022

Thanks. I am still learning, but your system seems secure and easier than others.

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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Multiple websites slow, timeout or are not working. Bluehost very a very slow hosting company has become an issue

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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Nobody answers the phones
June 16, 2022

Nobody answers the phones. The site lock guy told me I had to talk to you guys. You told me I had to talk to them about malware. I just recently was on your web chat I gave up after 5 minutes. I am now on the phone on hold for 5 minutes, no elevator music just complete silence! This is not the way to instill faith in your products!

Date of experience: May 17, 2022
Colorado
1 review
0 helpful votes
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This word press you suggest to use is so challenging to use unless you are a coder. There are so many issues just to change or add content

Date of experience: May 17, 2022
South Africa
1 review
0 helpful votes
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I don't understand why my website says not secured whereas I was supposed to get free SSL certificate

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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Poor customer service, no idea what I am talking about.

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
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So fasr our websites have been down several times as a result of bluehost having problems. Our websites are currently down again, and this time it's been 4 days straight. Being with bluehost has hidden significant costs...

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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For two months, every time I want to edit my Wordpress sites I cannot log in to wordpress. Each time customer service "solves" it (adding a 90- or 300-minute delay to my simple page edit task), more than once they also brought down my website for a day or longer in the process:-(

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Easy to navigate, user friendly and lots of options, thank you.

Date of experience: May 17, 2022
Sweden
1 review
0 helpful votes
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Dedicated server endures terrible network problems

Date of experience: May 17, 2022