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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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How do I connect with customer service and why is that so hard?
Hosting services are great. I had an issue yesterday and called for technical help and was on hold for 45 minutes. Once I got help, the help was great. Just hold times are extremely long.
Pretty good all round few glitches with email and hosting but generally pretty good and will be staying!
This was my first experience working with a team to create a web presence. It was trippy and highly educational. The website looks gorgeous and the team was extremely helpful from technical to creative input. Thanks again.
It's impossible to change font size other than "small, medium, large" which is very annoying, I have to modify the code every time I want to publish a post. Also, images take very long to load and upload. Often it's necessary to refresh the page in order to to select an image.
Your support needs to be more supportive and not leave the client in the middle of the conversation. Or not answer at all.
In monday I contacted to support with a very slow site problem at shanteli.com. As it turned out, nothing was done during the day. Due to the slow operation of the site with disabled plugins, it became impossible to edit form pages and the media library. I don't understand what's going on, or is it time to change the hosting provider?
Having difficulty changing payment method to a different credit card
I feel like the advertisement made it seem as if you guys about teaching and informing creators how to start and run business using you as a host. Unfortunately my time here has been full of frustration and the assistance I rcv is rushed thanks
Techicanl support is always a disaster. Bluehost is great when it works, but the next time we have a problem it will be quicker just to move to another provider.
It is slow sometimes, but the customer service is always very responsive.
Constant problems with accessing my web-page (www.vPipes.com)
Backups have stopped altogether
Losing out on potential customers
Your support is hard to reach and you never follow up your support. Been in contact 2 times now and every time you say it should work but id didn't. I asked if you will follow it up and control if it will work as you said. Nope. Annoying! Still does not work!
For the past 1-2weeks there have been technical errors and there was NO communication from you as to why this happened, what was done about it or even an apology. Pretty much crap customer service, clear indication you do not care about your customers at all. Wouldn't recommend you
Good Experience with Services. Provide almost all tools regarding to the Business Development.
Control panel is very sophisticated and not much useful
Very nice, the only thing I would want is an easier and less combersome way to see the most recent viewers and an ISP lookup tool to see generally where they are from
Overall Smooth Services but once problem occurs, it takes more than enough time to resolve.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members