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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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NL
1 review
0 helpful votes
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I enjoy working with Bluehost
May 18, 2022

I enjoy working with Bluehost. But unfortunately some times my websites went down due to a server error. You need to fix this. And also state this when someone subscribes to your subscription plan.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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I paid to renew my domain hosting and now it says expired

Date of experience: May 18, 2022
Ghana
1 review
0 helpful votes
Follow Samson Q.
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Great service, ease of use and many more, thank you

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Every single time we try to access CPANEL we run into a cycle of having to refresh and re-login multiple times. This is across several users on many different browsers and PCs.

Date of experience: May 18, 2022
KR
1 review
0 helpful votes
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Very good ```````````````````````````````````````````

Date of experience: May 18, 2022
Italy
1 review
0 helpful votes
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Great organization, easy to use portal in the desktop version (a bit less in the mobile one). Reliable and affordable. Many uses tools to develop my our website.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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A little complicated to set up but once going, really great to use

Date of experience: May 18, 2022
Sierra Leone
1 review
0 helpful votes
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They have incredible customer service. The platform is easy to use.

Date of experience: May 18, 2022
Florida
1 review
0 helpful votes
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Cannot update my personal information for two days already.

Date of experience: May 18, 2022
Florida
2 reviews
0 helpful votes
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Two times the system has been down for almost over a week and your staff has been rude and dontreally care about our company and the amount of loss we occurred

Date of experience: May 18, 2022
Indiana
2 reviews
0 helpful votes
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I get a lot of error 522 messages
June 17, 2022

I get a lot of error 522 messages. My website rarely loads properly.

Date of experience: May 18, 2022
India
1 review
0 helpful votes
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I have been trying to resolve a domain renewal issue since long.

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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Great customer friendly interfaces and reliable service!

Date of experience: May 18, 2022
India
1 review
0 helpful votes
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I have been trying to resolve my payment issue for 6 months now as there are new guidelines from the Govt of India and I have got no help at all from customer care. Pls advise how to proceed? Extremely dissapointed.

Date of experience: May 18, 2022
Indiana
1 review
0 helpful votes
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A lot of hosting issues, chat takes a long time to resolve issues, sometimes issues return just days after 'fixing', attempting now to get a prorated refund for 36 month hosting plan that was paid upfront.

Date of experience: May 18, 2022
AE
1 review
0 helpful votes
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Servers go down all the time
June 17, 2022

Servers go down all the time. All our emails are blacklisted.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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I keep getting messages that my website is down for upto 40 minutes at a time.

Date of experience: May 18, 2022
Nigeria
1 review
0 helpful votes
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It has been a good experience so far although the fee is a little expensive. We in Nigeria find it hard to get foreign currency and it is at a very high cost. The current exchange rate is so high.

Date of experience: May 18, 2022
Tennessee
1 review
0 helpful votes
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I've always gotten good, useful advice whenever I am troubleshooting my website

Date of experience: May 18, 2022
Nigeria
1 review
0 helpful votes
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I personally think the loader annoying and slow, there are a few times when the site is unaccessible, but I think it's okay and works fine.

Date of experience: May 18, 2022