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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice
Great platform, easy to use, design & manage different sites. Wonderful customer service on their online helpline.
The hosting service is what I expected. Many glitches on the Wordpress end due to so many updates and conflicting third party apps.
My websites are repeatedly off line. I also have found that getting quick customer help on phone/chat challenging. It takes a long time.
When things are normal, all is in the background we can't really see the good work (that is why i give 3 not lower)
When problem arises... Chat is lagging, long period with server problem and a simple apology for an e-commerce platform for site going offline or back end not responsive well... it is not enough! One chat session went like this, agent: but it is loading perfectly from my side, then chat disconnected. I did search for alternative hosting provider this week.
My emails haven't been delivering and it hasn't been fixed.
There are bugs in some of the software that causes problems. Also the wait for support due to this is very long.
Having trouble logging into wordpress... the button isn't working right... otherwise I like it
I've tried for 3 days to update my billing information and keep getting the message to try back, the service is not available.
Also, my renewal is 3x my original cost with no changes in service.
There is a bug in the website builder (using WP Elements). It was fixed but after the latest update, the problem is back again!
My experience was very good until my site went down twice over a three-day period.
I'm not satisfied with the customer service and the interface is confusing.
I'm getting frustrated with the spam. The plugins don't work well, nor does the "recaptcha" setting. I also don't like that BH offered an affordable host service that tripled in cost. They should have said that up front.
Very good support and user friendly software. I highly recommend!
Excellent support and work for the clients benefits however we feel like there is lot of change in the industry is happening which you will also be aware of needed quick updation of those features so that all are the beneficiaries look forward to an continuous relationship
It is annoying that I cannot just give 5 stars for the pop-up to stop appearing... No, I need to add 50 signs, otherwise I need to X out the pop up at every log in...
I have had pretty consistent issues with my email not working properly, which is a huge part of how I communicate with customers. It seems like the web hosting itself has been great. If the email issues aren't resolved I will be looking into transferring to Squarespace.
Support wait times are lot's longer than I remember.
Poor customer service, unannounced downtime, could not access console for months despite "ticket open with engineering"
Simple and efficient, took a few minutes to set up the site and it's up and running as expected
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members