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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Colorado
1 review
0 helpful votes
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Things do always work, and it get frustrating on how slow it is

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Sluggish UI in CPanel
June 17, 2022

Sluggish UI in CPanel. Phone teams blatantly lied about time required to migrate domain name and also migrate site, not setting expectations. Migration tools used to be free and now cost money or require an app to install which mines and sells your data. Wordpress was automatically installed without my knowledge or consent, and not according to my plan. FTP info in CPanel would not connect in Filezilla, support agent had to give other info. Temporary domain was created to establish account and sale but required multiple calls in order to escalate the issue.

Date of experience: May 18, 2022
Pakistan
1 review
0 helpful votes
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Wordpress Speed is so slow
June 17, 2022

Wordpress Speed is so slow. I can't design my wordpress site online through my Bluehost hosting account. It takes several hours to design and implement a single part of a web page.

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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This platform is not user friendly and I can't ever get someone to chat me back on support.

Date of experience: May 18, 2022
Pennsylvania
1 review
0 helpful votes
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Very slow web interface and my connection to the sql database is unreliable.

Date of experience: May 18, 2022
Ohio
1 review
0 helpful votes
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Bluehost was better before
June 17, 2022

Bluehost was better before. Now the interface is confusing, and it is harder to figure out.

Date of experience: May 18, 2022
Sri Lanka
1 review
0 helpful votes
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Good option for host PHP web sites and services. Thank you.

Date of experience: May 18, 2022
Mexico
1 review
0 helpful votes
Follow Oscar F.
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Great experience and customer service! State-of-the-art service!

Date of experience: May 18, 2022
Arizona
1 review
0 helpful votes
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Bluehost has become another GoDaddy in my view. Tech support is not as good and prices keep going up.

Date of experience: May 18, 2022
North Carolina
1 review
0 helpful votes
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Lots of site unresponsive down moments in the last couple of days.

Date of experience: May 18, 2022
Nebraska
1 review
0 helpful votes
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Slower page loading, but overall happy with uptime. May need some code tweaking though.

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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I cannot navigate beyond the "Home" page... everything times out. It's not my connection, proxy, or anything else on my end. This happens very often and if very frustrating when I simply need to change a password for someone's email account.

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Super slow experience...
June 17, 2022

Super slow experience... as always. Please fix/improve

Date of experience: May 18, 2022
Maryland
1 review
0 helpful votes
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The customer service is the best. They have always understood my issue and were able to resolve it immediately

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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New to BluHost
May 18, 2022

This is my first hosting account with Blue Host and, so far, it's been cool.

Date of experience: May 18, 2022
Oklahoma
1 review
0 helpful votes
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I am learning how to create a website without a webmaster.

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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I have been trying, since last night to finish the website, I get to the Personal Info and then the site freezes. Takes me back to beginning.

Date of experience: May 18, 2022
Lithuania
1 review
0 helpful votes
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There're hosting problems, more than few days, which seems to not going to be solved in fast period of time.

Date of experience: May 18, 2022
Wisconsin
2 reviews
0 helpful votes
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Started out great, slowly started dropping off last few years

Date of experience: May 18, 2022
Oregon
2 reviews
0 helpful votes
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Some of the things Bluehost offers interfere with what I already have set in place or has hindered me from making custom changes within my site. For example, Website Builder did both, so I tore down my website, and started all over without it. What a hassle!

Date of experience: May 18, 2022