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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Mexico
1 review
0 helpful votes
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Slow servers, lost email connectivity in my world wide travels

Date of experience: May 18, 2022
Kansas
1 review
0 helpful votes
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Handled out site well and helped a lot when site got hacked.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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This company used to be the best... now it's a $#*! show. Very unfortunate.

Date of experience: May 18, 2022
Pennsylvania
1 review
0 helpful votes
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Very difficult to load pictures
May 18, 2022

Very difficult to load pictures - always get error in post - even re-sized...!

Date of experience: May 18, 2022
Colorado
1 review
0 helpful votes
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Migrating from one BlueHost hosting site to another was a total Cluster____. Basically a comedy of errors.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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Very good very good very good very good very good very good very good very good very good very good

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
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I don't like how i have to keep validating which cookies I want - I keep turning off the advertising etc - but every time I select a link, it brings up the dumb pop-up window and I have to re-enter my preferences. Really really a hassle.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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I came from godaddy because they let me keep getting viruses. The keep charging me to recover my sites. Then after the 15th time they said oh you can pay $150 and this would not happen anymore. I left. Now Im here. You have the same racket going. I can see that now. Been here done that. I call it paying to leave. This is the cost I pay to leave.

Date of experience: May 18, 2022
North Macedonia
1 review
0 helpful votes
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For every question I immediately received a quick answer from the staff, i. E. help. They are very kind and patient in every question and give a good and precise explanation.

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Bluehost is very easy to work with, they offer great support and offer many extras that other hosting companies just can't match! I highly recommend Bluehost!

Date of experience: May 18, 2022
North Carolina
1 review
0 helpful votes
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I find it difficult to use and have problems with no one to advise

Date of experience: May 18, 2022
Mexico
1 review
0 helpful votes
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Very easy website to host and create my own absolutely love it

Date of experience: May 18, 2022
Idaho
1 review
0 helpful votes
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I love this company because your customer support is quick, helpful, and pleasant. Every time I've called they've been able to troubleshoot and fix my site/domain issues. The only reason I'm taking a star off is because I don't like calling to fix every little issue and I wouldn't HAVE to if your FAQ/troubleshooting guides were up to date; 9 times out of 10, when I use your guides they refer to pages and processes that no longer exist and I spend hours searching for updated materials (to no avail). If you update your troubleshooting guides to your CURRENT layout and processes, I'd immediately update my review to 5 stars.

Date of experience: May 18, 2022
France
1 review
0 helpful votes
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Unfortunately, for the second time, Ive had issues promoting some changes from the staging environment. Spent the past three days on and off chat trying to sort it out. Seems to me that the staging solution is not stable.

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
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On the shared hosting platform you have out of date and insecure backend applications, and operating systems. Your engineering and network security is woefully inadequate, and I am told the only remedy is to PAY MORE.
Your promises and marketing specifically tell customers you are secure and up to date, when you are not. In fact years out of date, and past end of life on critical programs, such as MySQL, and CentOS.

Date of experience: May 18, 2022
Israel
1 review
0 helpful votes
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Bof bof bof bof bof bof bof bof bof bof bof bof bof b pf bpfpb pfgkfkglfkla]-e5roghpg'sfal

Date of experience: May 18, 2022
Minnesota
1 review
0 helpful votes
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Just started with your site and i spent a lot of time creating it, for the last 5-6 days I have been unable to access it, change anything, publish anything. I get different answers from support each time.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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Every time I've tried to set up a new website bluehost crashes and the website is "setup" but not entirely. I have to go in the cPanel and fix the url issues. It's really frustrating and I'm considering moving to Siteground.

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Very good customer service
May 18, 2022

Very good customer service. Helped me solve my problems.

Date of experience: May 18, 2022
Arizona
1 review
0 helpful votes
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SO much simpler to start up a new website in the hosting and whatnot. I do wish the site builder was more customizable the way the wordpress is (can add your own elements), but it's so much better an experience making websites now thanks to bluehost!

Date of experience: May 18, 2022