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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Illinois
1 review
0 helpful votes
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Some individuals have been very helpful, and others not so much

Date of experience: May 19, 2022
Switzerland
1 review
0 helpful votes
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Everything works well, and the customer service is generally excellent :)

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Quick and easy navigation
May 19, 2022

Quick and easy navigation. The sign-up process was smooth.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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I've been trying to give access to another user for the last hour to no avail. I am frustrated.

Date of experience: May 19, 2022
South Africa
1 review
0 helpful votes
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Great offering, easy to use, amazing standard features and benefits. Love it!

Date of experience: May 19, 2022
Pakistan
1 review
0 helpful votes
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It takes a bit of getting used too, but it's so easy on the eyes and whole lotta improvement on the previous UI!

Date of experience: May 19, 2022
Australia
2 reviews
0 helpful votes
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BlueHost #1
May 19, 2022

I LOVE BLUEHOST. I have been a customer since 2004 and I appreciate the support they provide. It's 100% I can't wait to finish some of my ideas on the bluehost platform. Lots of LOVE.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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Im a little unfamiliar with wordpress, so it is kind of difficult for me to build a website on from this layout.

Date of experience: May 19, 2022
Massachusetts
1 review
0 helpful votes
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Had the worst experience recently with bluehost where after 5 days the problem was resolved

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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I left a message for Twitter support. The last message I got was an hour ago This new dashboard sometimes goes to my dashboard and sometimes to Cpanel with no link to the dashboard.

Date of experience: May 19, 2022
GB
1 review
0 helpful votes
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I don't like being continually asked for a rating.

Date of experience: May 19, 2022
South Carolina
1 review
0 helpful votes
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The people at your company are always very helpful and kind.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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Easy To Use
May 19, 2022

My experience with Bluehost was really good. The purchase process was painless. The setting up of the domain was also very easy as there were directions to follow. Overall a really good experience.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Well I just got a Maintenance Underway screen and it won't go away and I can seem to contact anyone. So at the moment 3 stars is really generous.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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My website has been down over a month and I can't seem to get any help or answers. One lady told me that My site had to have a main site when it was working fine as https://podcast.yourcaseforlove.com, so she changed it to https://yourcaseforlove.com and it's been broken every since.

Date of experience: May 19, 2022
GB
1 review
0 helpful votes
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Havent a clue its taken all day but so far ive not got lost.

Date of experience: May 19, 2022
Massachusetts
2 reviews
0 helpful votes
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Great customer service
May 19, 2022

Great customer service - web site needs to be modified so that one can get to the home page before setting up a website on your new domain if thats what you want to do (for example I needed to set up domain specific email first before website).

Date of experience: May 19, 2022
Turkiye
1 review
0 helpful votes
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It very good trying with blue host i don`t have any idea about what i do that`s why every thing new i am beginner

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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I admit I've had my share of issues, but so far Bluehost has stepped up and corrected all issues related to them in a timely manner and even helped sort out issues my website was experiencing that had nothing to do with my Bluehost services.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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I had difficulty setting up my website and finding it on line.

Date of experience: May 19, 2022