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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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All good. I wasn't able to configure the DNS zones with SendInBlue ESP one year ago. I've done it with Mailchimp, ActiveCampaign, Google Apps. That experience was a bit frustrating. Maybe have a look into that. Everything else is great!
I like it to some degree. I've had a few aggravating issues though and significant expenses.
I ALWAYS get such awesome support with anything I need for my website. I can be on chat with a representative of Bluehost and online chat with my bank fixing my accounts. I learned the system and have been making websites for over a year now.
I have never had any issues with my website. Their tech support is top notched!
I having difficulties viewing "bluehost" website from my phone. Not a clue if there is an official app or something.
Your new interface stinks. Your service is terrible. I am leaving after couple decades.
Bluehost website builder has been down the past two days. And i cant edit my website or add new pages/programs that I'm trying to launch this wknd... this is very frustrating.
Its been greet so far love your customer service its been greet working with them
It was very stressful to have my website and emails not working properly for over 24 hours due to the major shut down of your servers recently. (I was told it was a hack) What bothers me the most is that Bluehost did not email me and other customers to let us know what was going on. It was a nightmare to try and get through on the phone. And the chat wasn't working well either. Twice, I was told someone would call me back, and no one ever did. Also, I had a phone meeting with a Blue Sky rep to discuss upgrades to my outdated website. She was supposed to get back to me with a quote on Monday last week. I've sent her an email and left her a phone call about it. I've still not heard from her. I'm a new customer since just last month, and currently I do not have a good first impression of Bluehost.
Things have continually improved over the last 15 years as a customer
I like it. It took me a while to learn how to build web pages with this method. I took over the job from another creator. I wish there was just a blank canvas that I can cut/paste. Add text. Graphics... I find it hard to do many things and must use html coding to get the desired page I want. But all in all, taking this over a previous lessor knowledge user... it has gone well.
I'm really impressed with the admin panel. Everything is easy to find and easy to use.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.

