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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Washington
1 review
0 helpful votes
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Difference between logging into BlueHost and my website very confusing still, and what my browser saves for credentials.

Date of experience: May 19, 2022
Australia
1 review
0 helpful votes
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All good
May 19, 2022

All good. I wasn't able to configure the DNS zones with SendInBlue ESP one year ago. I've done it with Mailchimp, ActiveCampaign, Google Apps. That experience was a bit frustrating. Maybe have a look into that. Everything else is great!

Date of experience: May 19, 2022
Georgia
2 reviews
0 helpful votes
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I like it to some degree
June 18, 2022

I like it to some degree. I've had a few aggravating issues though and significant expenses.

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
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I ALWAYS get such awesome support with anything I need for my website. I can be on chat with a representative of Bluehost and online chat with my bank fixing my accounts. I learned the system and have been making websites for over a year now.

Date of experience: May 19, 2022
Oregon
1 review
0 helpful votes
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Web page tech support
May 19, 2022

I have never had any issues with my website. Their tech support is top notched!

Date of experience: May 19, 2022
Jordan
1 review
0 helpful votes
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I having difficulties viewing "bluehost" website from my phone. Not a clue if there is an official app or something.

Date of experience: May 19, 2022
Alabama
1 review
0 helpful votes
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Your new interface stinks
June 18, 2022

Your new interface stinks. Your service is terrible. I am leaving after couple decades.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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Bluehost website builder has been down the past two days. And i cant edit my website or add new pages/programs that I'm trying to launch this wknd... this is very frustrating.

Date of experience: May 19, 2022
Cameroon
1 review
0 helpful votes
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Its been greet so far love your customer service its been greet working with them

Date of experience: May 19, 2022
Washington
1 review
0 helpful votes
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Bluehost has been fairly easy to use as a non-programer. It's been reliably up and I've been able to get someone to help me when I'm stuck.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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I am really excited about the new speed on my website. I know that there were some changes done by the Bluehost, and can say that this is amazing!

Date of experience: May 19, 2022
Florida
2 reviews
0 helpful votes
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I have never used my domain and have attempted to cancel several times yet I still get charged.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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First time using and it keeps logging me out every few seconds or not being able to save.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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It was very stressful to have my website and emails not working properly for over 24 hours due to the major shut down of your servers recently. (I was told it was a hack) What bothers me the most is that Bluehost did not email me and other customers to let us know what was going on. It was a nightmare to try and get through on the phone. And the chat wasn't working well either. Twice, I was told someone would call me back, and no one ever did. Also, I had a phone meeting with a Blue Sky rep to discuss upgrades to my outdated website. She was supposed to get back to me with a quote on Monday last week. I've sent her an email and left her a phone call about it. I've still not heard from her. I'm a new customer since just last month, and currently I do not have a good first impression of Bluehost.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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Things have continually improved over the last 15 years as a customer

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Your pop ups are very annoying when trying to do work

Date of experience: May 19, 2022
California
2 reviews
0 helpful votes
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I sent a note to support that I cannot find the cancel area for codeguard/ There is nothing on my site to help me do that.

Date of experience: May 19, 2022
Suriname
1 review
0 helpful votes
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Its a 3 out of 5 stars could improve the speed of website load time and backend

Date of experience: May 19, 2022
Illinois
1 review
0 helpful votes
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I like it
May 19, 2022

I like it. It took me a while to learn how to build web pages with this method. I took over the job from another creator. I wish there was just a blank canvas that I can cut/paste. Add text. Graphics... I find it hard to do many things and must use html coding to get the desired page I want. But all in all, taking this over a previous lessor knowledge user... it has gone well.

Date of experience: May 19, 2022
North Carolina
1 review
0 helpful votes
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I'm really impressed with the admin panel. Everything is easy to find and easy to use.

Date of experience: May 19, 2022