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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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Can't get anything to work properly. User error I suppose
Why is deleting a website even remotely difficult?
I'm pretty confused and I have called. Watched videos etc. I changed from WIX.
Many bugs, not loading properly, not email address included with hosting.
Had to have support fix the site wizard kept starting over
It has been great I'm visually handicapped so it may have been easier with a color suggestion option.
Transparency with on going issues, like a service status page, would help immensely.
The click process through the bluehost panel is painful. Each screen is soooo very slow. Love your service though. The webservers are fast!
There is a steep learning curve and more time required than I have to make this work for a non-profit school parent organization.
I upgraded my service, and still customers have been having issues to make a purchase they they it takes forever to upload the transaction and at the end nothing happens..
Not been able to reach an email customer service rep for 3 days
10 Months in and minus a couple of snags has been a smooth experience so far.
I edit in Expressionweb. I was assured that this would work when signing up. The Bluehost account wants me to use Wordpress. Customer support has not helped. Please either change my account so Expressionweb will work, or discontinue my account and refund. I WOULD PREFER CHANGING MY ACCOUNT.
Our email stability is very low. We constantly have issues with accessing the server. This is not due to our internet connection. We also have lots of issues with the recipient server rejecting our emails because they think we are spammers.
Site has been slow since we first started using bluehost. For some reason, the Jetpack image accelerator keeps getting turned on and messing up ALL of the pictures on the home page. The site went completely down twice for hours, and intermittently for 2 weeks. There has been no explanation. It's been a real garbage experience.
Best ever to have a site in web hosting, i recommend it
I was just in a chat and I had an amazing customer support agent by the name of Shweta. I accidentally clicked out of the chat and did not get to leave them a review. I received A+ service from them and I am very grateful, the service quality remains very high!
So many bandwidth issues with this platform, I have a dedicated VPS with 15 TB Bandwidth but having Slow response issues on real time traffic
Sirs,
When I report a problem that requires a specialist, such as email authentication settings, SpamExpert, etc. I am attended by people who do not necessarily know all the topics.
When I request the chat to be sent to me, it is never sent to me.
When I ask for a report of the actions that were taken to correct an Error and some recommendations so that it does not happen again, they never answer me.
Other services close a Problem Report Chat with information on what has been done and recommendations so that it does not happen again.
I had a complex transaction involving transferring multiple domains, and was dreading having to deal with all the details. But my Bluehost service rep handled it flawlessly. I couldn't believe how smoothly it all went!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members