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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Missouri
1 review
0 helpful votes
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Unknown
June 1, 2022

Actually, I don't know what you're talking about. I have had a difficult time getting the website started, but it was not the fault of Bluehost

Date of experience: May 31, 2022
California
1 review
0 helpful votes
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NA
July 1, 2022

Good, good, good, good, good, good, good, good, good

Date of experience: May 31, 2022
Colorado
1 review
0 helpful votes
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Went in and made a payment.
May 31, 2022

I logged in, did a few things including making a payment, and logged out.

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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Whenever I ask a question they are quick to respond with detailed answers.

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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I've been with blue hosts for a long time. My agreement expired to my surprise. There was an old email, no longer in serviceman and it still listed my administrative assistants name. The BH staff helped me through the steps to update all information and get back up and running. Appreciative.

Date of experience: May 31, 2022
Washington
1 review
0 helpful votes
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Love Bluehost
May 31, 2022

Always a reliable hosting service. Love that it's affordable for a small business like mine.

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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May 17/22
May 31, 2022

The accompanying email mentioned an issue on May 17/22. I don't recall that. I'm happy with my bluehost experience

Date of experience: May 31, 2022
Kansas
1 review
0 helpful votes
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Good service
May 31, 2022

The representative are good, knowledge. They answer my questions and solve problems. I need 50 words to answer this question. This is not good.

Date of experience: May 31, 2022
Argentina
1 review
0 helpful votes
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Great support
May 31, 2022

Great support and service on my plans, I am happy with the service that bluehost provide

Date of experience: May 31, 2022
Bangladesh
1 review
0 helpful votes
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Some server maintainece issue
May 31, 2022

I have faced but not complain because it's minor times i have been faced

Date of experience: May 31, 2022
Jamaica
1 review
0 helpful votes
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If I had not reached out to the team, the issue would have not been escalated

It should have been an automatic part of the upgrade process

Date of experience: May 31, 2022
TT
1 review
0 helpful votes
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Satisfied customer
May 31, 2022

Anytime access is for real, not a slogan. The system allows your concern to be escalated to just the right technical staff who are knowledgeable, courteous and patiently ensure they understand your request and concern. I had my domain transferred from one of my bluehost domains to its own independent bluehost domain. This was accomplished seamlessly.

Date of experience: May 31, 2022
Iceland
1 review
0 helpful votes
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Step by step website in minutes
May 31, 2022

Bluehost web builder guided me through some steps and within minutes I had my first domain and website.

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
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Awesome service!
May 31, 2022

The service representative was very knowledgeable and patient.

Great Service!

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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Cart clearing
May 31, 2022

The agent was able solve my issue i was very happy with the outcome but I think it was preventative one from bluehost's part. None the less I was happy

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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Troubleshooting a plug-in
May 31, 2022

Had a problem with Jetpack. The rep helped me try to fix it, and ended up recommending I get rid of it, which I did.

Date of experience: May 31, 2022
Denmark
1 review
0 helpful votes
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Happy
May 31, 2022

Very good, and I got what I wanted, Very good, and I got what I wanted, Very good, and I got what I wanted, Very good, and I got what I wanted, Very good, and I got what I wanted, Very good, and I got what I wanted,

Date of experience: May 31, 2022
Mexico
1 review
0 helpful votes
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Satisfied
May 31, 2022
Updated review

It is a pretty nice experience so far, and if I need any further assistance i will definitely contact you. Thank you very much.

Date of experience: May 31, 2022

It is a pretty nice experience so far
May 18, 2022
Previous review

It is a pretty nice experience so far. Thank you!

Date of experience: May 18, 2022
Massachusetts
1 review
0 helpful votes
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Very good experience
May 31, 2022

Representative was friendly - considerate. Information was very clear, and very well presented.

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
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Love service
May 31, 2022

Every thing is always quick and easily resolved I appreciate the staff

Date of experience: May 31, 2022