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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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Does what I want, menus OK. Not happy about "low-low-intro prices, then much more expensive", or constant up-selling "protect yourself! Buy this NOW!". Most people just want reliable service at a fair price.
I have email that is not being redirected. I have one now I would like you to see but there is no place I can find to send it.
BlueHost used to be the leader. We no longer want to work with you because of the poor Customer Service
I was just told that my IP address was blacklisted. I provide support to over 25 domains for my customers and I cannot login into my own Blue Host account nor can I log into anyone of their accounts unless I go to a another location where there is a different Internet connection.
There is so much information about there about building websites that it is hard to figure out just where to start.
There aren't many options to keep the hosting and website. Bluehost only wants to get the money, they don't care after that,
One of our volunteers initially set up the website. That person left the organization. Try as we might to get the renewals to go to the correct person, Blue Host made it difficult. We thought we had finally gotten it fixed when we found our site taken down because one of the pieces was charged against the original owner's card and was rejected. It took a dozen phone calls and several hours on the website to achieve satisfactory resolution.
Most times when I try to access my site to make a tiny content edit, the entire Bluehost Website Builder won't work unless I get on a chat with customer support and they troubleshoot for an hour. It's incredibly frustrating and a terrible customer experience. It makes me want to just rebuild my website with a different company that is more reliable.
I got to the heart of the issue and was supported to fix it easily and quickly
Building the website using your Pro Design team has been great. The only issue I have is I cannot get my email to work with Google.
Not sure why I'm having to enter more stuff than usual just to get into email
Word Press is very difficult to use, not very user friendly
We keep loosing the connection to our domain - website created in weebly. L have been making friends with all of your support chat staff. It was working, but I think one of the support staff pointed the domain to the not created mybluehost website when I had to get the SSL connection.
I have been trying to get a refund for cancelled services for months! Apparently I have not been able to jump through/understand your hoops and it just gets more ridiculous with every communication. Worst experience dealing with a company ever. Everyone should stay away from bluehost! I am moving all of my business away from bluehost for sure. I want my $1019.40 money back NOW!
My web has been hacked 5 times and i have changed passwords and access and still get hacket... do NOT! Like this service at all
Lots of problems with our sites going down. Support is very difficult to get ahold of.
Little more difficult with all these account numbers. I think there should only one and transferring a domain from another Bluehost account has gotten more difficult. Not a fan.
I keep having issues with emailing an cache-ing. I keep contacting customer service, they keep saying its fixed but it has never been truly fixed
It's ok. Long wait times for customer service is frustrating.
I do like what they built but not what I asked for. Had my website built and the entire process was a nightmare. It was not built to my specs and when questioned they said my package didn't include what I was requesting. I was crystal clear I wanted a portfolio site with basically just a title and pictures on each sub page. I was also specific on how I wanted he pictures displayed. It should have been done in December and I have given up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members