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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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I have chatted twice to fix an issue. Its not fixed.
It was hard getting all of my site transferred and migrated properly. The general help line wasnt much help. When finally reaching the right person it was smooth, but that took some effort. All is well now.
I have had nothing but problems trying to renew my account. Glitch after glitch. Now you ask for a review?
Easy to use site builder. Much better then any others I have worked with
I created a WORDPRESS free site. Such *******@keykokomo does not use wordpress. It is blistering fast, I am very happy with the results.
Worst experience I ever had. My website doesn't show and when I chat with someone the authentication email doesn't come through.
Great people to give great experience.
They made the experience pleasurable and easy to work with
Clunky UI. Horrible instructions. $#*! user experience.
I do not like the continued ad interruption as I log in. You make it so easy to click continue and start paying for another service that I have indicated already many times I do now want.
It takes weeks to get an issue fixed unless it is a very simple one. I have had 4 go rounds with advanced Tech Support, and I'm not sure the issue is fixed yet.
Bluehost presented as a Wordpress supporting platform, but offers NO technical support now. I was able to pay $150 a month for support when I was creating my site. Now that is not available either.
I didn't ask for being charged for professional email. Seems like a scam. Will cancel my account.
Horrible service, I've already moved on to another provider.
Bluehost changed their default name servers and their support team acts like they don't know anything about it.
Hosting was simple but linking my email was a nightmare. Incorrect information from your agents ruined the experience
I've tried to cancel this service several times and can't believe I received ANOTHER warning that I was about to be billed for a service I've already cancelled
When the issue couldn't be resolved, it was escalated, and within 24 hours, all was corrected.
Constantly needing to contact support for issues with my sites. Support is nice but they ignore some questions and mess other stuff up, like putting a slash after "home/" making my page not work.
Ads and pop ups when I'm trying to log in just waste my time
Customer service has been wonderful! I am satisfied with the service I received.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members