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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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New Jersey
1 review
0 helpful votes
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Good service
June 3, 2022

I called several times in a day and was able to be helped quickly.

Date of experience: June 2, 2022
Japan
1 review
0 helpful votes
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Not yet
July 3, 2022

I haven't been able to use as much as I hoped so far because I'm a bit stuck with the contents not because of Bluehost.

Date of experience: June 2, 2022
Florida
1 review
0 helpful votes
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Great user experience
June 3, 2022

Very fast and easy to set up everything, no complications at all. Everything is straight to the point. And the support button is always near.

Date of experience: June 2, 2022
Philippines
1 review
0 helpful votes
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Doing Better
June 3, 2022
Updated review

I need to figure out other things at my end as the Bluehost representative has already done their part in scanning my website.

Date of experience: June 2, 2022

So far, so good
May 17, 2022
Previous review

So far, so good.

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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Happy Customer!
June 3, 2022

When I could not access my website due to technical issues after I had to ensure my annual renewal was paid successfully, my site was not showing up. The issue was resolved in a timely manner :)

Date of experience: June 2, 2022
Canada
1 review
0 helpful votes
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Blue host are beyond the best
June 2, 2022

The combination of buying domain names and haveing the blusky team help you with website is unsurpassable! Thank you blue host and blyesky team!

Date of experience: June 2, 2022
Illinois
1 review
0 helpful votes
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Bluehost Reconnect
June 2, 2022

I hadn't been with Bluehost for a while. Customer service talked me through the process of signing up.
Everything went very smoothly.

Date of experience: June 2, 2022
California
2 reviews
0 helpful votes
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Bulletproof Security, a WordPress plugin, caused a terrible error on my site. This blocked my ability to access the dashboard of my site, so I was unable to do anything to fix it. I was able to do troubleshooting via FTP - but that didn't help.

Date of experience: June 2, 2022
California
1 review
0 helpful votes
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Technical Issues
June 2, 2022

I needed help with a technical issue and used the chat feature. Very smooth process, completely satisfied.'

Date of experience: June 2, 2022
Canada
1 review
0 helpful votes
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So grateful to Escalated Support Manager John L. For resolving absolutely every issue related to my BlueHost account, I am so very pleased, he was knowledgeable, pleasant & had thoroughly reviewed all my account history to determine the solution. He also went the extra mile, taking additional measures to protect the security of my website.
At his recommendation I contacted the Frontline Support Team & a very amiable lady was so helpful as well in assisting me to update my account.
The BlueHost Team is awesome!

Date of experience: June 2, 2022
Georgia
1 review
0 helpful votes
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No comments
June 2, 2022

Satisfied with services. The few instances where I needed technical support my issues have been resolved with minimal delay and effort.

Date of experience: June 2, 2022
Georgia
2 reviews
0 helpful votes
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Good Experience
June 2, 2022

I did not encounter any problems when I checked on updates on my website.

Date of experience: June 2, 2022
Massachusetts
1 review
0 helpful votes
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Great customer service!
June 2, 2022

I was very please with the knowledge of the agent that helped me

Date of experience: June 2, 2022
Lebanon
1 review
0 helpful votes
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CEO
June 2, 2022

Amazing. I requested a full restore and they did it very fast

Date of experience: June 2, 2022
GB
1 review
0 helpful votes
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First time blogger at 74
June 2, 2022
Updated review

As a novice I keep creating my website and then it just disappears and asks me to again create my website... Not impressed so far... Daniel
Worked out what was wrong. Really need to have a hold your hand step by step guide to follow.

Date of experience: June 2, 2022

As a novice I keep creating my website and then it...
June 18, 2022
Previous review

As a novice I keep creating my website and then it just disappears and asks me to again create my website... Not impressed so far... Daniel

Date of experience: May 19, 2022
Spain
1 review
0 helpful votes
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.
June 2, 2022

...

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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Greatest Service
June 2, 2022

Very patient and helpful. The rep took his time to understand what I needed and also walked me through how to access certain features in the C panel

Date of experience: June 2, 2022
Canada
1 review
0 helpful votes
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Thank you
June 2, 2022

I like that you have a chat. I try to write there only for emergencies. Thank you for helping me resolve the issue quickly.

Date of experience: June 2, 2022
California
2 reviews
0 helpful votes
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Bro
June 2, 2022

As expected. Perfect. No issues. Nothing to report.

Date of experience: June 2, 2022
Honduras
1 review
0 helpful votes
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Great web host
June 2, 2022

Has been a great experience, with an easy way to work and generate

Date of experience: June 2, 2022