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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Canada
1 review
0 helpful votes
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Technical support
June 3, 2022

The support agent was very kind, efficient and helpful. Problem resolved in 5 minutes. Waiting time was only a few minutes to get support.
Thumbs up.

Date of experience: June 3, 2022
Italy
1 review
0 helpful votes
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Good
June 3, 2022

The best in this moment in the world. I have more other account whit other provider but this is the top

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Great But Can't Afford
June 3, 2022

Great experience, but just could not afford the service anymore.

Date of experience: June 3, 2022
Peru
1 review
0 helpful votes
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Cancelación servicio
June 3, 2022

Mi experiencia en general fue buena porque me ayudaron a cancelar mi suscripción

Date of experience: June 3, 2022
Saudi Arabia
1 review
0 helpful votes
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Speed of Wordpress
June 3, 2022

It is a good and wonderful experience, although I think that the speed during Wordpress was not good, but the rest of the services are great

Date of experience: June 3, 2022
New Jersey
1 review
0 helpful votes
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Excellent Support
June 3, 2022

Bluehost technical experts helped me to set up my e-commerce web site. After two hours of working together, it was finished. So easy!

Date of experience: June 3, 2022
Pennsylvania
1 review
0 helpful votes
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Satisfied
June 3, 2022

Still learning and exploring. It's not always easy to understand everything I am looking at since I am pretty new to all of this, but I am learning.

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Easy to use
June 3, 2022

I thought the tools was going to be a challenge; but to my surprise it was easy.

Date of experience: June 3, 2022
Kenya
1 review
0 helpful votes
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Best service
June 3, 2022

All my problems regarding my website were solved, thank you.

Date of experience: June 3, 2022
Morocco
1 review
0 helpful votes
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Good but we miss something
June 3, 2022

Bluehost is one of the best hosting companies I dealt with in terms of overall quality.
What's missing though is the domain selling feature.

Lately, I brought a domain, it seemed later that I made the wrong decision. I can do nothing in Bluehost to get rid of it, like selling it or getting a refund while giving back the domain or even replacing it with another one (which I wish I could do).

Now, this domain will be stuck with me for a whole year, with no use!

I hope you can do a solution to that!

Date of experience: June 3, 2022
Denmark
1 review
0 helpful votes
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Good service
June 3, 2022

I'm helped very well and the support person gave me the right advice.

Date of experience: June 3, 2022
Arizona
1 review
0 helpful votes
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Great Customer Service!
June 3, 2022

Every time I call Bluehost I receive great customer service. Everyone is very helpful in resolving any issues I may have. My only recent concern is that my website keeps going down due to Bluehost having issues. Hoping this gets resolved very soon.

Date of experience: June 3, 2022
India
1 review
0 helpful votes
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Very good
June 3, 2022

Very good service. Always helpful. And good product. I am customer since last 10 years.

Date of experience: June 3, 2022
AE
1 review
0 helpful votes
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Good
June 3, 2022

My experience tell now is so good, I appreciate your support.

Date of experience: June 3, 2022
India
1 review
0 helpful votes
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Got the service which i have expected, In a short word they are understand the clearly.

Date of experience: June 3, 2022
Australia
1 review
0 helpful votes
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Solved our problem and got our WP site back up and running in no time

Date of experience: June 2, 2022
Oregon
2 reviews
0 helpful votes
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You all are AWESOME!
June 3, 2022

I love how quickly & efficiently you can solve my website issues! No long wait times or getting back to me at a later time or date!

Date of experience: June 2, 2022
Washington
1 review
0 helpful votes
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My web team set this up for me. I just followed their directions.

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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Excellent team on service
June 3, 2022

I did struggle to get things done, however, by the end of the day, all of folks are helping me out as long as you ask them.

Date of experience: June 2, 2022
Hawaii
1 review
0 helpful votes
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From registering new domain names to building new Wordpress sites, BlueHost's collection of services allow me and my organization to focus on execution of business processes as opposed to mastering creative bandaids.

Date of experience: June 2, 2022