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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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TW
1 review
0 helpful votes
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Mastersadian
August 8, 2022

My son help me to work this job. I modify content.

Date of experience: July 8, 2022
Colorado
1 review
0 helpful votes
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*******890
August 8, 2022

*******890

Date of experience: July 8, 2022
Arkansas
1 review
0 helpful votes
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Why is this so complicated?
August 8, 2022

Why is this so complicated? I bought a new domain from you and then was told I can't add a second website? Then why would I have purchased a second domain?

Date of experience: July 8, 2022
New Jersey
1 review
0 helpful votes
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I am having some trouble navigating things and it's taking a while to figure things out.

Date of experience: July 8, 2022
Texas
1 review
0 helpful votes
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I am new to this and completely overwhelmed. It connects to WordPress but the login won't work (I've only had one, so it couldn't have changed). I can't understand the tie-in with WordPress from Bluehost. I get a red alert on the left menu strip and when I tried to chat for help, they noticed I had the wrong domain name so they fixed it and didn't tell me it would make me wait half a day to move forward. I can't tell what I am supposed to be doing next when everything is begging for money. I don't know which ones are required or optional. So far, I'm VERY discouraged and unhappy.

Date of experience: July 8, 2022
Texas
1 review
0 helpful votes
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Just beginning, but I like how easy everything was to set up.

Date of experience: July 8, 2022
Washington
1 review
0 helpful votes
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Has been great so far
July 8, 2022

Has been great so far. Easy to use and many helpful tools

Date of experience: July 8, 2022
Indiana
1 review
0 helpful votes
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Having a very hard time navigating through this. Repeatedly putting same information in and getting it somewhat where i think i want it and then it disappears. I mention I have Aino blocks and need to remove them so I will l be able to fully operate what I want to do, and I can't figure out how to remove it even sending an email for help that doesn't help me. Feeling confused and very frustrated

Date of experience: July 7, 2022
Florida
1 review
0 helpful votes
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Its been very confusing about domain transfers and servers and so forth. I've had to use Google and Youtube to figure it all out.

Date of experience: July 7, 2022
Georgia
1 review
0 helpful votes
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I signed up today and I was excited to build my site on their Builder. I was looking forward building a site just as the video instructed. Drag and Drop. Unfortunately, the web builder page could not be opened and after several attempts I decided to call customer support to inquire why that was so. What I was told was that Bluehost was aware of the problem and is attempting to solve it. Now I understand that these issues occur. But why not have a notification box inform us that the page is experiencing problems when we try to edit our sites? Instead, I had to search for the company contact number, call customer support, inquire whats happening and then get an answer. So far my first impression of Bluehost is pretty bad.

Date of experience: July 7, 2022
AE
1 review
0 helpful votes
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Buggy Control Panel
1) seems disconnected from Sotaculous WordPress Installer and I'm getting 2) 2)duplicate sites under 'my sites'
3) 'my sites' keep changing name on reload of screen

Date of experience: July 7, 2022
Arizona
1 review
0 helpful votes
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You advertise a website builder but there is no website builder and no ETA to fix it. This is false advertising.

Date of experience: July 7, 2022
North Carolina
1 review
0 helpful votes
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I find it very hard to follow the limited instructions. A live chat provided only YouTube Videos for creating an online business rather than talking me through how to set up a blog. The tabs are also complicated to understand.

Date of experience: July 7, 2022
Missouri
1 review
0 helpful votes
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So far it is fine but I think in an effort to make it easier for people it has been over complicated a bit. I am used to cpanel and the way it used to be before the special dashboard etc- which I find cumbersome. That could just be that I know what I need and want to do and I am not new.

Date of experience: July 7, 2022
Pennsylvania
1 review
0 helpful votes
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So far, I have enjoyed using bluehost as my host. However, I do not have a lot of traffic to my website yet, so I cannot rate accurately.

Date of experience: July 7, 2022
Arizona
1 review
0 helpful votes
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The system is user friendly, once you get the hang of making improvements or updates to the website.

Date of experience: July 7, 2022
AE
1 review
0 helpful votes
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Good
July 1, 2022

Solved the problem asap. Good good good good good good good good good good good good

Date of experience: June 30, 2022
Georgia
1 review
0 helpful votes
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Great Services at Bluehost!
June 28, 2022

My website was not showing up online, and I called BlueHost. The Representative spent some tie on the phone with me, and she was able to help and solve the problem in one phone call.

Date of experience: June 28, 2022
California
1 review
0 helpful votes
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HORRIBLE
July 28, 2022

Unethical staff who have no idea what the hell they are doing. Expect to be sold products and run around.

Date of experience: June 28, 2022
Florida
1 review
0 helpful votes
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Quick Help
June 24, 2022

I received help with my issue quickly and the issue was resolved.

Date of experience: June 24, 2022