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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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California
1 review
0 helpful votes
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I mistakenly chose your site, not realizing it was all about blogging. I just want to make a simple 6 page info-only site, with a top level menu, and 5 information pages. I am not a complete novice in creating a web site, and creating content, but your system is the WORST and MOST COMPLICATED I have ever used. Completely unusable for my needs. Now I have the problem of taking my new URL somewhere else. My experience has been that is just as difficult as using the web tools.

Date of experience: July 10, 2022
GB
1 review
0 helpful votes
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It's too difficult to find out how to cancel auto-renew

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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August 9, 2022

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Date of experience: July 10, 2022
California
1 review
0 helpful votes
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There i no help for understanding how to edit blocks. There is no help for understanding how to edit text.

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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Pages are not loading when I click them. I am on a new Macbook Pro, so not sure what the problem is.

Date of experience: July 9, 2022
Oregon
1 review
0 helpful votes
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The worst design program I have ever used. Takes you all the way through set up to a finish button that won't work.

Date of experience: July 9, 2022
Canada
1 review
0 helpful votes
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A little more in depth than I anticipated, but customer service was really helpful.

Date of experience: July 9, 2022
California
1 review
0 helpful votes
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There have been so many issues trying to get bluehost to communicate correctly with wordpress to set up a new site from scratch. I am a first time user of BlueHost and everything I click on says something went wrong, or error communicating with servcer.

Date of experience: July 9, 2022
Florida
1 review
0 helpful votes
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Well its my link domain name Prosperity and Fortunate.com is used and is that user me

Date of experience: July 9, 2022
Oregon
1 review
0 helpful votes
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Just beginning
July 9, 2022

Just beginning. Nice to know I have support at any time I get stuck.

Date of experience: July 9, 2022
New York
1 review
0 helpful votes
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There was a problem in setting up my website. A 'cloud' computing system prevented me from accessing wordpress thus delaying my business launch. The women as the helpline were very patient and informative but I used bluehost before and never had this problem.

Date of experience: July 9, 2022
GB
1 review
0 helpful votes
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Cant get the builder to load so having to do it this way which may not end well for me!

Date of experience: July 9, 2022
New York
1 review
0 helpful votes
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The site is not easily navigated and links do not work. Can't get to or find email and the website builder did not load

Date of experience: July 9, 2022
West Virginia
2 reviews
0 helpful votes
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The person I first spoke with on the phone was very helpful and very nice. Answered all my questions and helped give me information on all the choices I had.

Date of experience: July 8, 2022
Washington
1 review
0 helpful votes
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I'm having issues trying to access my website that was just created.

Date of experience: July 8, 2022
Macao
1 review
0 helpful votes
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Its been not bad
July 9, 2022

Its been not bad. I don't like how it pushes you straight away into basic wordpress templates as I had already purchased my own.

Date of experience: July 8, 2022
New York
1 review
0 helpful votes
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It's a learning process, but I am determined to crush it.

Date of experience: July 8, 2022
Colorado
1 review
0 helpful votes
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I dont like the theme bluehost is forcing me to use and now my Wordpress themes are being overridden by it. Frustrating

Date of experience: July 8, 2022
Mississippi
1 review
0 helpful votes
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The customer support sucks
August 8, 2022

The customer support sucks. I was on a chat for almost an hour and still had to try and figure things out on my own. The agent had me wait for up to ten minutes for him to respond to my chat. Then terminated the chat when I did not respond in under a minute. Not very user friendly if this is your first time building a website.

Date of experience: July 8, 2022
Oregon
1 review
0 helpful votes
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I just got onto the site and I have been kicked off three times, losing a total of about 6 hours worth of work!

Date of experience: July 8, 2022