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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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South Carolina
1 review
0 helpful votes
Follow Darius G.
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Your Blue Host "drag and drop" doesn't even connect, just gives an error so I had to select the Wordpress editor, which also is having issues with page creation via the Bluehost link. Probably would have been better off just going directly to Wordpress, but things are pretty bad right now..

Date of experience: July 12, 2022
Pennsylvania
1 review
0 helpful votes
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A bit complicated, but I just don't know how to use it well yet. But it seems to have a lot of modularity and versatility for a more experienced user.

Date of experience: July 12, 2022
Utah
1 review
0 helpful votes
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Difficult to build a normal website
August 11, 2022

Difficult to build a normal website. Everything seems to be blog focused.

Date of experience: July 12, 2022
Kentucky
1 review
0 helpful votes
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I have been trying to transfer a domain I own from one Bluehost account to a new Bluehost account I created yesterday. The domain shows up in my Domain menu, but I cannot access it in My Sites menu.

Date of experience: July 12, 2022
Thailand
1 review
0 helpful votes
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Website is too slow for some reason. The support chat was slow because of the ui as well. However the quality of Customer Support has been very well so that definetly adds to your value

Date of experience: July 12, 2022
Virginia
1 review
0 helpful votes
Follow Mark N.
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So many new changes to the backend of the hosting services that it's confusing. I've been designing, publishing and managing websites since 1996, and I've not had the issues I've experienced before. The step by step for dummies is not necessary for every user and leads to confusion and inability to advance. I can't even open a page of my website to alter the content. Loaded the theme and set the dns from google domains, but still logging into the 'box' address.

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Absolutely terrible can never find my site appalling

Date of experience: July 12, 2022
California
1 review
0 helpful votes
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I paid up front, can't get my email, can't get assistance to fix it, it's really frustrating

Date of experience: July 12, 2022
California
1 review
0 helpful votes
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The guy who helped me set up the account was great. But then I got help in chat to download my theme Astra Pro and they helped but downloaded the free version to i called support to help with why the Pro version isnt registering and the guy told me its not supported but then I told him it is supported cause other people use it and it was suggested to me and he then went quiet for a couple minutes and hung up on me. So I will try chat again.

Date of experience: July 11, 2022
Ohio
1 review
0 helpful votes
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I was pleased with the responsiveness of your professional team. I spoke with several of your team members yesterday and they were exceptionally helpful in guiding through the best purchase option and mitigating my site.

Date of experience: July 11, 2022
Illinois
1 review
0 helpful votes
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Attitude is good, progress is great, yet sync to outlook problem persists...

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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Ugh not enjoying the process
August 11, 2022

Ugh not enjoying the process. Terrible customer service. By far prefer Mom Webs

Date of experience: July 11, 2022
AE
1 review
0 helpful votes
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Setting up a simple Wordpress site on the main domain is not happening, this should have been straight forward like any other hosting.

Date of experience: July 11, 2022
California
2 reviews
0 helpful votes
Follow Chayil E.
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I'm still in the process of getting things in order but so far it has been seamless.

Date of experience: July 11, 2022
Ohio
1 review
0 helpful votes
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Can't get low-cost email service
August 10, 2022

Can't get low-cost email service. It's not transferring my email from Google. I was paying Google $25 a month for hosting and email, na dnow Bluehost wants to sell me more Google Workspace. I already have that, and I'm being ripped off.

Date of experience: July 11, 2022
Texas
1 review
0 helpful votes
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Took a couple tries that failed to get to this point. Accessing things is a little slow loading.

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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Hard to be bothered with all the work to get recipe cards

Date of experience: July 11, 2022
Arizona
1 review
0 helpful votes
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When I try to click on "templates" with astra my templates page never loads

Date of experience: July 10, 2022
New Jersey
1 review
0 helpful votes
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Site is slow, and doesn't allow me to go back, only forward. Drop and drag images work only every now and then.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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There were a bunch of free themes and then all of a sudden, they were gone, and I can't get back to them. This doesn't seem very easy to navigate. I thought I could at least get something started but I just keep getting stuck back at the beginning. It would be nice to look at the premium themes, and then go back to the free ones if you so choose, now I either wasted all the money I spent today trying to build a webpage or I have to spend more money on a premium theme. Not pumped

Date of experience: July 10, 2022