Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Pablo I.
Unfollow Pablo I.
Share Review
Report Review

I'm on a short time frame and your site builder is simple and quick.

Date of experience: July 14, 2022
Maryland
1 review
0 helpful votes
Follow Sarah L.
Unfollow Sarah L.
Share Review
Report Review

Site is not fluid, easy to find information on how to do things. Lack of explanations.

Date of experience: July 14, 2022
Missouri
1 review
0 helpful votes
Follow Patty X.
Unfollow Patty X.
Share Review
Report Review

I am having GREAT difficulty navigating. Probably my problem, not yours. More stars are coming as I become more familiar with this site.

Date of experience: July 14, 2022
Panama
1 review
0 helpful votes
Follow Marcos D.
Unfollow Marcos D.
Share Review
Report Review

I'm struggling with how to set my website. I don't find it user friendly.

Date of experience: July 14, 2022
Colombia
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

I am trying to get hold of someone to confirm that my website is set up on Wordpress.org not Wordpress.com. Also, I don't know how to login to Wordpress without Bluehost because I never set up my Wordpress account. I also need to know how to upload a theme I bought through Envato on my Wordpress.

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes
Follow Aaron F.
Unfollow Aaron F.
Share Review
Report Review

I dismissed this message once already and now it keeps popping up, I've only clicked on two things!

Date of experience: July 14, 2022
GB
1 review
0 helpful votes
Follow Bilyana F.
Unfollow Bilyana F.
Share Review
Report Review

It was not clear to me that I would pay for the entire year at once. I accidentally payed 100 £, instead of 2£ as it was advertised on the from page! To make matters worse, the site keeps crashing and I can't even start my blog...

Date of experience: July 14, 2022
Utah
1 review
0 helpful votes
Follow Susana B.
Unfollow Susana B.
Share Review
Report Review

I asked support how I can add a login for my support guy. His answer was to direct me to advance/add email/webmail. I had no idea what that meant or how it was related

Date of experience: July 14, 2022
Israel
1 review
0 helpful votes
Follow Gal E.
Unfollow Gal E.
Share Review
Report Review

Awesome, better than sex
July 14, 2022

Awesome, better than sex. But I build websites for a living, so I wouldn't know.

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
Follow Andrew Z.
Unfollow Andrew Z.
Share Review
Report Review

Unintuitive
August 13, 2022

Unintuitive. I see different pages than the ones I published. My website looks like it is ignoring the skin I've chosen. Signing into word press is only possible through Bluehost. Many fruitless hours.

Date of experience: July 13, 2022
Illinois
1 review
0 helpful votes
Follow Cindy Q.
Unfollow Cindy Q.
Share Review
Report Review

Can't seem to customize my new page
August 13, 2022

Can't seem to customize my new page. Keep getting error messages.

Date of experience: July 13, 2022
Kentucky
1 review
0 helpful votes
Follow Alvin U.
Unfollow Alvin U.
Share Review
Report Review

Whenever I attempt to start Wordpress, I get a fatal error. Please help!
Alvin Bell

Date of experience: July 13, 2022
New Jersey
1 review
0 helpful votes
Follow Brendan Q.
Unfollow Brendan Q.
Share Review
Report Review

II migrated my site
August 12, 2022

II migrated my site. On my box, it plays locally, on the Blue Host site, it doe not play locally.
Thefirt agent wth whom I spoke, had no ideawhat I was asking her, kept me on hold for about 10 mi, then gave me a number to ca,,, iPage.
The second tech, Mat tought I wanted te sute mounted on the web when I merely wanted to be sure that the site loaded correctly by accessing it locally.
Why doe the site lay locally on my box and not on your site?

Date of experience: July 13, 2022
GB
1 review
0 helpful votes
Follow Julia G.
Unfollow Julia G.
Share Review
Report Review

I am really stuck on how to create my own website.

Date of experience: July 13, 2022
Massachusetts
1 review
0 helpful votes
Follow jay Y.
Unfollow jay Y.
Share Review
Report Review

This is garbage, very hard to navigate and understand i cant get the site built at all

Date of experience: July 13, 2022
Australia
1 review
0 helpful votes
Follow Liam B.
Unfollow Liam B.
Share Review
Report Review

Website extremely slow and clunky
August 12, 2022

Website extremely slow and clunky. Not intuitive to use. I have watched some tutorials and just find it keeps dropping when I'm trying to use plugins and templates/starter themes.

Date of experience: July 12, 2022
TW
1 review
0 helpful votes
Follow NIEN B.
Unfollow NIEN B.
Share Review
Report Review

Good and will recommend other to use this services

Date of experience: July 12, 2022
Michigan
1 review
0 helpful votes
Follow Josh K.
Unfollow Josh K.
Share Review
Report Review

The website creation is heavily geared towards wordpress, when I wanted to upload my own html files. After figuring out where to upload the files it became easier.

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
Follow David V.
Unfollow David V.
Share Review
Report Review

Lots of stuff to take in, but laid out well, and I think I will figure it out.

Date of experience: July 12, 2022
Texas
1 review
0 helpful votes
Follow Melanie C.
Unfollow Melanie C.
Share Review
Report Review

I do not understand the difference in quickly making a page on what is taking me to the App.bluehost.com (so easy if it would load). Then the ver basic Word Press that gives me no options to upload photos or more fonts.

Date of experience: July 12, 2022