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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Egypt
1 review
0 helpful votes
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Thanks
July 17, 2022

Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks, Thanks,

Date of experience: July 17, 2022
New York
1 review
0 helpful votes
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Delays in process of setting up password and now have tried to use builder to set up site multiple times and after hitting finish it just goes to screen with moving blocks for as long as I can wait... 30+ minutes.

Date of experience: July 17, 2022
Washington
1 review
0 helpful votes
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This service has shown itself to be instinctive and comprehensive.

Date of experience: July 17, 2022
Idaho
1 review
0 helpful votes
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Bluehost is so easy to navigate and since a lot of people uses it, there are a lot of tutorials you can find!

Date of experience: July 17, 2022
Massachusetts
1 review
0 helpful votes
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First time user
July 17, 2022

First time user. Excellent tutorials to help get started.

Date of experience: July 17, 2022
South Carolina
1 review
0 helpful votes
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I've never made a blog from scratch before, and I am not well versed in the platform yet, but I do have faith that this platform will give me the tools I need to succeed. I am very fortunate to have found it. So far, everything is going very well! I would like more of a walk through added for the hopelessly confused and technology-challenged as I am.

Date of experience: July 17, 2022
France
1 review
0 helpful votes
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Very fast help and response on all of my concerns. Appreciate it..

Date of experience: July 17, 2022
Florida
1 review
0 helpful votes
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I cant edit anyting
August 16, 2022

I cant edit anyting.
I can't get anywhere without getting an error code.
I want a refund.
This is ridiculous.

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Wordpress isn't working anymore
August 15, 2022

Wordpress isn't working anymore. I bought a premium theme through Bluehost market and installed it, but then the theme didn't work. I changed the site URL to the one that I bought with Bluehost and now I can't access my Wordpress site.

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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I'm having difficulty finding answers to my questions through the support function.

Date of experience: July 16, 2022
Georgia
2 reviews
0 helpful votes
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Can't figure out what I'm getting for my money. Can't transfer site from Namecheap. Got a credit card bill for $107.16 but thought the Basic HostingPlan ws lily $2.95/month

Date of experience: July 16, 2022
Tennessee
1 review
0 helpful votes
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Having trouble setting things up
July 16, 2022

Having trouble setting things up. I'm older not much use to these things. Blessing.

Date of experience: July 16, 2022
Ukraine
1 review
0 helpful votes
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Hard to understand how to create the website from scratch or migrate it on y own

Date of experience: July 15, 2022
Florida
1 review
0 helpful votes
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Migration went smooth and the load times are incredible.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
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The site is too hard
August 15, 2022

The site is too hard. I built a site on another provider in less than an hour. I want to use my domain that is here, but when I attempt to build a site I just run into one problem after another. At the moment I want my site to be called my domain name but when i change the name in the 'General' setting area and the permalink I get an error that the. Htaccess files is unwritable. I can't even find that damn file

Date of experience: July 15, 2022
Colorado
1 review
0 helpful votes
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Site has errors and hasn't been very user friendly compared to other sites I've used for websites.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
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Love the concept of having help to create a vision

Date of experience: July 15, 2022
GB
1 review
0 helpful votes
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Site is overly complicated and difficult to navigate

Date of experience: July 15, 2022
Washington
1 review
0 helpful votes
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I used to use Wordpress and it was so simple. Day 1 here is a nightmare. What a waste of $50.

Date of experience: July 14, 2022
South Africa
1 review
0 helpful votes
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Really knowledgeable customer support really helps.

Date of experience: July 14, 2022