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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Maryland
1 review
0 helpful votes
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Horrible interface
August 19, 2022

Horrible interface. Completely not user friendly. No way to use this. I consider myself tech savvy and this is a nightmare.

Date of experience: July 19, 2022
Canada
1 review
0 helpful votes
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My domain's emails were immediately blacklisted and I am unable to use Bluehost's services - I will be canceling soon and asking for a refund as I have used it for ~24 hours and the experience has been terrible

Date of experience: July 19, 2022
Illinois
1 review
0 helpful votes
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I am having a difficult time setting up my blog. It was supposed to be easy but I haven't found that to be the case.

Date of experience: July 19, 2022
Illinois
2 reviews
0 helpful votes
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The bluehost website builder does not work and when i asked customer support about a timeline for when to expect it to be working, i was given a vague response. Boooo!

Date of experience: July 19, 2022
GB
1 review
0 helpful votes
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I can't log in and am getting a message to try later. I am feeling out of my depth, have set aside time today to develop this website and now feeling very frustrated.

Date of experience: July 19, 2022
Germany
1 review
0 helpful votes
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Bluehost is fantastic!
July 19, 2022

My experience is excellent. Very impressed with the ease of use.

Date of experience: July 19, 2022
West Virginia
1 review
0 helpful votes
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I am on my first day with this product and am so confused. I thought the Bluehost basic builder looked easy in the video. It is anything but easy.

Date of experience: July 18, 2022
Illinois
1 review
0 helpful votes
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I find the Blue Host WordPress interaction very difficult to maneuver and really dislike this editor.

Date of experience: July 18, 2022
Virginia
1 review
0 helpful votes
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I have enjoyed using the format and it has made it better to set up my blog.

Date of experience: July 18, 2022
Illinois
1 review
0 helpful votes
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I have never had such a difficult time with a web builder website. It is very slow, the builder rarely loads, my pictures don't upload, they just keep loading and loading but never appear. I am thinking of canceling.

Date of experience: July 18, 2022
Rhode Island
1 review
0 helpful votes
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I am unable to change themes for my website. I am getting an error every time

Date of experience: July 18, 2022
Canada
1 review
0 helpful votes
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I've been trying to change my domain name but the live chat seems to not work for me. Kindly send me instructions to rename my domain. Thank you.

Date of experience: July 18, 2022
Australia
1 review
0 helpful votes
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I have no idea what I am doing
July 18, 2022

I have no idea what I am doing. Thanks for making it a little easier

Date of experience: July 18, 2022
Indonesia
1 review
0 helpful votes
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The website builder is not diverse enough to make a unique website. I've tried to use wordpress but that is too complicated

Date of experience: July 18, 2022
California
1 review
0 helpful votes
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The Blue Host Website Builder is constantly stuck on it's revolving blue-blocks page. The cross-format design between Blue Host and WordPress is convoluted at best.

Date of experience: July 17, 2022
New Mexico
1 review
0 helpful votes
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I can't get this started
August 17, 2022

I can't get this started. I am having the worst time trying to set up this blog site. It is not as easy as I thought it would be. NOt user friendly. I am hoping to get help tomorrow to set up the site.

Date of experience: July 17, 2022
Georgia
1 review
0 helpful votes
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Still figuring things out, learning curve and all that

Date of experience: July 17, 2022
Virginia
1 review
0 helpful votes
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I paid for the WordPress/BlueHost account and waited to select a domain name because I thought I could select the domain name later, according to the instructions. I received a temporary or random domain name and I need help switching it to one that accurately represents my website.

Date of experience: July 17, 2022
Tennessee
1 review
0 helpful votes
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I've had to contact you 3 times about improperly installed ssl and now I can't get logged into my Wordpress site as it is stuck in

Date of experience: July 17, 2022
Nevada
1 review
0 helpful votes
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Takes time to get use to
August 16, 2022

Takes time to get use to. The initial phase was very confusing. I called in and was directed here - which I had never seen until now. For some reason, it directed me to the WordPress buiilder before the Bluehost builder and added to the confusion. I better onboarding process would be ideal. I did purchase this on a whim, after seeing a Youtube ad.

Date of experience: July 17, 2022